tag:status.sendgrid.com,2005:/historySendGrid Status - Incident History2024-03-18T16:32:35-07:00SendGridtag:status.sendgrid.com,2005:Incident/202939012024-03-18T06:30:00-07:002024-03-18T11:50:17-07:00Email API and Marketing Campaigns Delivery Delays<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>06:30</var> PDT</small><br><strong>Resolved</strong> - Our engineers have investigated and resolved issues with Mail Send Delays in the EU, for both Email API and Email Marketing Campaigns. From 9:30 AM to 10:00 AM PST customers may have experienced a delay when sending email. This delay only affected some mail senders in the region during the period. The issue has been resolved, and all impacted services are operating normally.</p>tag:status.sendgrid.com,2005:Incident/202891562024-03-18T03:26:46-07:002024-03-18T03:26:46-07:00Email Activity Exports Not Being Received<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>03:26</var> PDT</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed the issue with Email Activity Feed Export has been resolved. All services are now operating normally at this time.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>02:57</var> PDT</small><br><strong>Monitoring</strong> - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>01:43</var> PDT</small><br><strong>Update</strong> - Our engineers are still investigating this issue. Email activity export emails might not be received by some customers. Users who are triggering an activity feed export from their SendGrid Account may not receive the subsequent email containing the export. Searching in the activity feed still functions as expected as well as the API endpoints for users with the Email Activity add-on. We will provide the next updates in 1 hour or sooner as they become available.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>01:09</var> PDT</small><br><strong>Investigating</strong> - Starting around 01:00 AM PT on March 18, 2024, our engineers began investigating an issue with email activity export emails might not be received by some customers. Users who are triggering an activity feed export from their SendGrid Account may not receive the subsequent email containing the export. Searching in the activity feed still functions as expected as well as the API endpoints for users with the Email Activity add-on. This does not impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/202736092024-03-15T16:34:08-07:002024-03-15T16:34:08-07:00Latencies and timeouts with Whitelabel API<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:34</var> PDT</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed the issue with the Whitelabel API and Domain Authentication UI has been resolved. All services are now operating normally at this time.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:04</var> PDT</small><br><strong>Monitoring</strong> - Our engineers have implemented a fix and are monitoring system performance. Users should no longer be noting latency or 500 level errors when using the Whitelabel API or authenticating their domain within the UI. We will provide another update in 1 hour or as soon as more information becomes available.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:53</var> PDT</small><br><strong>Investigating</strong> - Starting around 12:40PM PST on March 15th, our engineers began investigating an issue with the Whitelabel API. Users may experience latency and 500 level errors when using this API endpoint. Users may also note similar issues when authenticating a domain within the UI. This does not impact mail send. We will provide another update in hour or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/202295232024-03-12T17:23:38-07:002024-03-12T17:23:38-07:00404 errors when calling API endpoint /v3/user/webhooks/event/settings/.<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>17:23</var> PDT</small><br><strong>Resolved</strong> - From around 10:35am PDT to 12:22pm PDT on March 11, 2024, customers experienced 404 errors when calling the API endpoint that returns the oldest webhook ("/v3/user/webhooks/event/settings/"). It didn't affect mail send, webhook posting or webhook settings. This issue has been mitigated and resolved. All services are now operating normally at this time.</p>tag:status.sendgrid.com,2005:Incident/201788942024-03-06T14:56:47-08:002024-03-06T14:56:47-08:00Latency affecting Automations Customers<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:56</var> PST</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed the issue with Marketing Campaign Automations has been resolved. All services are now operating normally at this time.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:25</var> PST</small><br><strong>Monitoring</strong> - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:25</var> PST</small><br><strong>Update</strong> - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:51</var> PST</small><br><strong>Update</strong> - Our engineers have identified the issue and are continuing to working toward a fix. At this time there is still some latency associated with emails being processed using the Automations feature. We will provide another update in hour or as soon as more information becomes available.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:50</var> PST</small><br><strong>Identified</strong> - Our engineers have identified the issue and are working toward a fix. At this time there is still some latency associated with emails being processed using the Automations feature. We will provide another update in hour or as soon as more information becomes available.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:53</var> PST</small><br><strong>Investigating</strong> - Starting around 11:36am PT on March 6, our engineers began investigating an issue that is resulting in increased latency among a certain subset of customers. This latency may especially be noticeable for users of the "Automations" feature associated with our Marketing campaigns product. Customers may see a delay of up to 90 minutes when processing Automations, but it is expected that those emails will be processed. The email API endpoint is unaffected. We will provide another update in an hour, or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/201594802024-03-04T11:25:36-08:002024-03-04T11:25:36-08:00New SendGrid Direct Sign-ups Can Experience Login Failures<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:25</var> PST</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed the issue with new Twilio SendGrid Direct login failures has been resolved. All services are now operating normally at this time.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:56</var> PST</small><br><strong>Monitoring</strong> - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour as soon as more information becomes available.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:38</var> PST</small><br><strong>Update</strong> - New SendGrid Direct Sign-up can experiencing login failures</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:38</var> PST</small><br><strong>Update</strong> - New SendGrid Direct Sign-up can experiencing login failures</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:35</var> PST</small><br><strong>Investigating</strong> - Starting around 10:14 AM PST on March 4th 2024, our engineers began investigating an issue with Twilio SendGrid Direct Sign-ups. New user sign-ups may experience login failures. We will provide another update in 1 hour or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/201046152024-02-29T00:39:36-08:002024-02-29T00:39:37-08:00Mail Send Delays<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>00:39</var> PST</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed the issue with Email Send delays has been resolved. All services are now operating normally at this time.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>23:57</var> PST</small><br><strong>Monitoring</strong> - Starting around 06:17 AM UTC on the 29th of February 2024, our engineers have began investigating an issue with mail send requests delays for SMTP and API due to one of our servers. We moved the mail trafic to another healthy server around 6:47 AM UTC and we are currently monitoring the mail send performance. However, users may still had some mail delays within the timeframe specified.</p>tag:status.sendgrid.com,2005:Incident/201017552024-02-28T16:20:10-08:002024-02-28T16:20:13-08:00Intermittent Mail Send Delays Between 3pm - 3:15pm PST<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:20</var> PST</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed the issue with mail send delays has been resolved. All services are now operating normally at this time.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:47</var> PST</small><br><strong>Monitoring</strong> - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:36</var> PST</small><br><strong>Identified</strong> - Our engineers have identified the issue and are working toward a fix. Emails requests that were delayed between 3pm -3:15pm PST will still be delivered. We will provide another update in 1 hour or as soon as more information becomes available.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:32</var> PST</small><br><strong>Investigating</strong> - Starting around 3:21 PM PST on February 28th 2024, our engineers began investigating an issue with intermittent delays in mail send between 3pm-3:15pm PST. Users may experience intermittent delays when sending emails during this period of time. This does not impact new mail send requests after 3:15pm PST. We will provide another update in 1 hour or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/200822922024-02-26T15:22:47-08:002024-02-26T15:22:47-08:00Unable to create Event Webhook<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:22</var> PST</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed the issue with Event Webhook has been resolved. All services are now operating normally at this time.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>14:18</var> PST</small><br><strong>Monitoring</strong> - Our engineers have implemented a fix and are monitoring system performance.We will provide another update as soon as more information becomes available.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>13:30</var> PST</small><br><strong>Investigating</strong> - Starting around 12:40pm PST on Feb 26th, 2024, our engineers began investigating an issue with Event Webhook. Users may experience an error message when attempting to create new Event Webhooks. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/200819122024-02-26T12:34:29-08:002024-02-26T12:43:56-08:00Mail Send Drops and Inaccuracies in Stats<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:34</var> PST</small><br><strong>Resolved</strong> - Starting around 11:06 AM PT on 02/26, our engineers have investigated some stats inaccuracies and resolved mail send drops. New accounts and subusers created between Thu 02/22 2:49 PM PT - Fri 02/23 4 PM PT that sent mail on Fri 02/23 between 8:15 AM - 4 PM PT would have been affected where about 16% of their emails were inadvertently dropped which would not be shown in the Stats page. The Mail Send issue has been resolved, and impacted services are operating normally.</p>tag:status.sendgrid.com,2005:Incident/200804402024-02-26T09:41:26-08:002024-02-26T09:54:45-08:00Contact SendGrid UI is not loading for users<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>09:41</var> PST</small><br><strong>Resolved</strong> - Our engineers have deployed and monitored a fix and confirmed the issue has been resolved. All services are now operating normally at this time.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>08:57</var> PST</small><br><strong>Investigating</strong> - Starting around 8:25 AM Pacific Time on Monday 02/26. We began experiencing issues with the sendgrid.com website. Customers may be unable to load Single Sends or Contacts in the UI dashboard of their accounts. In addition, mail send for Single Sends is impacted as well. Our engineering team is investigating the issue and we will provide another update in 1 hour or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/200519122024-02-22T16:18:10-08:002024-02-22T16:18:10-08:00Service Intermittent Interruption When Accessing SendGrid.com and SendGrid Blog posts<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:18</var> PST</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed the issue with SendGrid.com and SendGrid Blog Posts has been resolved. All services are now operating normally at this time.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:48</var> PST</small><br><strong>Monitoring</strong> - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:17</var> PST</small><br><strong>Update</strong> - Our engineers have identified the issue and are continuing working toward a fix. We will provide another update in one hour or as soon as more information becomes available.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:10</var> PST</small><br><strong>Identified</strong> - Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:19</var> PST</small><br><strong>Investigating</strong> - Starting around 12:06 PM Pacific Time on Thursday, February 22nd, Our monitoring systems have detected a potential issue with access to SendGrid.com and SendGrid Blog Posts. Users may experience issues with accessing the websites and receive errors. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/199262422024-02-06T18:08:08-08:002024-02-06T18:08:08-08:00SendGrid Mail Sending Delays<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>18:08</var> PST</small><br><strong>Resolved</strong> - After monitoring, our engineers confirmed that changes deployed to correct the identified hardware problem solved the issue and new mail traffic requested to the SendGrid system will not be delayed. This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>17:34</var> PST</small><br><strong>Update</strong> - The system is continuing to be monitored at this time as it relates to this incident. Another update will be provided in one hour or as soon as more information becomes available.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:33</var> PST</small><br><strong>Monitoring</strong> - Our engineers confirmed that delayed emails due to this hardware problem have been successfully dequeued from the system. New mail traffic requested to the SendGrid system will not be delayed due to this problem as changes were deployed to correct the identified hardware problem. The system will continue to be monitored and another update will be provided in the next hour or as soon as possible.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:08</var> PST</small><br><strong>Identified</strong> - Starting at 3:00 PM PT on February 6, 2024, our engineers confirmed an issue with the hardware related to mail send for the SendGrid platform. Due to this hardware issue, users of the platform may have experienced delays in mail send requests to the system. Our engineering team deployed a change to help mitigate affected delayed traffic at 3:42 PM PT. While this does affect mail send, only a subset of customers sending mail were affected. We will provide another update in one hour or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/198077282024-01-23T14:12:55-08:002024-01-23T14:12:55-08:00Customers unable to sign-up for Two-Factor Authentication<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>14:12</var> PST</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed the issue with two-factor authentication sign-ups has been resolved. All services are now operating normally at this time.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>11:56</var> PST</small><br><strong>Monitoring</strong> - Our engineers have confirmed that this is an isolated incident impacting 2FA emails just for a few customers. We will continue to monitor throughout the day.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>10:56</var> PST</small><br><strong>Identified</strong> - Our engineers have identified the issue and are working toward a fix. We’ve identified a small subset of our 2FA emails that are being rejected by Yahoo as suspected phishing. We will provide another update in one hour or as soon as more information becomes available.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>09:29</var> PST</small><br><strong>Investigating</strong> - SendGrid Engineers are continuing to investigate this issue, and will update when we have an update or in 1 hour, whichever occurs first.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>08:27</var> PST</small><br><strong>Identified</strong> - Starting at 7:16 AM PST on January 23, 2024, our engineers have identified the issue regarding new two-factor authentication sign-ups and are working toward a fix. At this time customers are unable to sign-up for new two-factor authentication or update current ones. We will provide another update in hour or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/198000672024-01-22T17:16:37-08:002024-01-22T17:16:37-08:00Delays in Processing and Delivery of Email Messages<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>17:16</var> PST</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed the issue with email message processing and delivery has been resolved. All services are now operating normally at this time.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>16:30</var> PST</small><br><strong>Monitoring</strong> - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>16:15</var> PST</small><br><strong>Identified</strong> - Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>16:09</var> PST</small><br><strong>Investigating</strong> - Starting at 3:08 PM PST on January 22, 2024, our engineers began investigating an issue with our systems that is delaying processing and delivery of mail. Users may experience delays with processing and delivery of email messages sent through Twilio SendGrid. This does impact mail send. We will provide another update in one hour or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/197605672024-01-18T20:55:24-08:002024-01-18T20:55:24-08:00Errors when accessing IP Access Management, Sender Authentication and Webhook settings<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>20:55</var> PST</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed the issue with accessing IP Access Management, Sender Authentication and Event Webhook settings at the Sendgrid's User Interface has been resolved. All services are now operating normally at this time.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>20:21</var> PST</small><br><strong>Monitoring</strong> - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in the next 30 minutes, or as soon as more information becomes available.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>19:12</var> PST</small><br><strong>Investigating</strong> - Starting around 6:00 PM PST on Thursday, January 18th, 2024, our engineers began investigating an issue with accessing IP Access Management, Sender Authentication and Webhook settings at the Sendgrid's User Interface. When accessing those features, customers are returned the error message "We encountered an error. We're sorry, we were unable to load the page." There's no impact to Mail Send functionality. <br /><br />We are actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/197379792024-01-17T05:17:42-08:002024-01-17T05:17:44-08:00Intermittent Issue with Sendgrid Account Sign-up<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>05:17</var> PST</small><br><strong>Resolved</strong> - Starting around 11:20 PM PST on January 16th 2024 to 5.00 AM PST January 17th 2024 , our engineers began investigating an intermittent issue with the Account Sign Ups. <br />A small subset of requests from users would have experienced failures with account signups. <br />This issue has been mitigated and resolved. All services are now operating normally at this time.</p>tag:status.sendgrid.com,2005:Incident/197308782024-01-16T15:41:52-08:002024-01-16T15:41:54-08:00Expired certificate for "mx.sendgrid.net"<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>15:41</var> PST</small><br><strong>Resolved</strong> - Starting around 10:00 AM PT on 01/15/2024 and lasting until 3:30 PM PT on 01/16/2024, our engineers began investigating an issue with an expired certificate for "mx.sendgrid.net". Users may experience issues with processing bounces, spam reports, list unsubscribes, and inbound parse messages. This did not impact mail send. The certificate has now been updated and no expired certificates remain.</p>tag:status.sendgrid.com,2005:Incident/196827382024-01-11T19:03:26-08:002024-01-11T19:03:26-08:00Sign Up page not loading on Firefox browsers<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>19:03</var> PST</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed the issue with the Sign Up page not loading on Firefox browsers has been resolved. All services are now operating normally at this time.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>18:27</var> PST</small><br><strong>Monitoring</strong> - Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>16:19</var> PST</small><br><strong>Identified</strong> - Our engineers have identified the issue and are working toward a fix. Users may still note issues loading the Sign Up page when using Firefox. We will provide another update in 1 hour or as soon as more information becomes available.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:28</var> PST</small><br><strong>Investigating</strong> - Starting around 3:15PM PST on January 11th 2024, our engineers began investigating an issue with the Sign Up page on the Firefox web browser. Users may experience issues loading the Sign Up page when on the Firefox web browser. Users may want to use an alternative browser in the meantime. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/194203752023-12-12T13:03:22-08:002023-12-12T13:03:22-08:00Billing Package Changes delayed<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>13:03</var> PST</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed that the issue with the Billing Package Changes (upgrades/downgrades) is operating as expected at this time.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:15</var> PST</small><br><strong>Monitoring</strong> - Mitigation measures have been applied. Our engineering team has implemented a fix and the billing packages changes (upgrades/downgrades) is working as expected, without any delays. Our Engineering team is monitoring system performance now. Further update on this will be in the next 30 minutes.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>11:32</var> PST</small><br><strong>Identified</strong> - Our engineering team is working toward a fix. Users may continue to see issues with the ability to immediately see the package (upgrades/downgrades) changes when performed within the SendGrid application, the users may experience delays seeing the updated information. Our Engineering team is monitoring system performance and working towards the billing package services. Further updates will be added in the next 1 hour or as soon as we have more information.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>11:08</var> PST</small><br><strong>Investigating</strong> - Starting around 11:00AM PDT on December 12th, 2023, our engineers began investigating an issue with billing package changes being delayed. This issue is affecting the ability to immediately see the package (upgrades/downgrades) changes when performed within the Sendgrid application, the users may experience delays seeing the updated information. This does not impact mail send, neither credit card updates. We will provide another update in 1 hour or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/194089512023-12-12T00:05:10-08:002023-12-12T00:05:10-08:00Mail Send requests delays<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>00:05</var> PST</small><br><strong>Resolved</strong> - Our engineers have monitored the fix and confirmed the issue with Email Send request delays has been resolved. All services are now operating normally at this time.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>23:51</var> PST</small><br><strong>Investigating</strong> - Starting around 11:15 PM on 11 December 2023, our engineers have began investigating an issue with mail send requests delays for SMTP and API. Users may experience delay responses for mail send requests. This does impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.</p>tag:status.sendgrid.com,2005:Incident/194031332023-12-11T09:27:48-08:002023-12-12T11:38:25-08:00SendGrid Accounts Erroneously Suspended<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>09:27</var> PST</small><br><strong>Resolved</strong> - Beginning at 6:20 AM PST on December 11th, 2023, several customer accounts were incorrectly suspended, impacting mail send. At 9:00 AM PST, these accounts were unsuspended, reactivating mail send. If your account was affected, the admin email address on file for your account will have been sent a notice of suspension and reactivation. Suspensions on these accounts did queue outbound email requests, but no mail was lost during the period. At this time, all systems are confirmed to be operational.</p>tag:status.sendgrid.com,2005:Incident/193688422023-12-07T12:05:05-08:002023-12-07T12:05:05-08:00Issues displaying changes to Subuser credits<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:05</var> PST</small><br><strong>Resolved</strong> - As of 12:03 PST Dec 7th the incident has been resolved and we are not seeing any new instances of this specific error. Changes made via API and UI should take effect immediately without any further delay or error. Performance has been restored.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:25</var> PST</small><br><strong>Monitoring</strong> - SendGrid engineering has found the cause of the issue and deployed a fix. Users should not experience 500 errors or internal server errors in the UI. Please let us know if you continue to see any issues regarding updating subuser credits.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:12</var> PST</small><br><strong>Identified</strong> - SendGrid engineers have identified the cause and are working restore complete functionality. We will update with more information, or again in one hour, whichever occurs first.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:40</var> PST</small><br><strong>Update</strong> - SendGrid Engineers are continuing to investigate this issue, and will update when we have an update or in 1 hour, whichever occurs first.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:37</var> PST</small><br><strong>Investigating</strong> - SendGrid support and engineering began to notice that subuser credit changes were not showing immediately in the UI, Despite these changes taking effect in the backend. Users may see internal service errors in the UI, or experience server 500 errors when posting via API, but the changes are being performed, and updates will show in the account after a delay. We will update with more information in roughly one hour.</p>tag:status.sendgrid.com,2005:Incident/193403842023-12-05T11:00:00-08:002023-12-05T13:56:51-08:00Azure customers can present delays when processing certain account changes<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Resolved</strong> - Starting around 11:15 AM and until 1:23 PM PST, Azure customers may have experienced a delay in processing account changes (such as upgrades, downgrades, and unsubscribe (cancellation) requests) for their SendGrid accounts. Engineering has applied a fix for this and no delays should be expected from now on. This does not impact mail send</p>tag:status.sendgrid.com,2005:Incident/191778472023-11-20T06:31:13-08:002023-11-20T06:31:13-08:00Customers unable to receive 2FA SMS codes<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>06:31</var> PST</small><br><strong>Resolved</strong> - Our Operations team was able to locate and resolve the issue. Users should now be able to login and access app.sendgrid.com without latency or errors. We apologize for any inconvenience this may have caused, and thank you for your patience. If you have questions, please contact our Support team at https://support.sendgrid.com/.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>04:52</var> PST</small><br><strong>Update</strong> - Our Engineering team is currently monitoring the system performance and trying to resolve the issue. We will provide another update in one hour or as soon as more information becomes available.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>02:13</var> PST</small><br><strong>Monitoring</strong> - Our engineers have identified the issue and implemented a fix with SMS Two Factor Authentication codes being delivered to phone numbers. We will provide another update in one hour or as soon as more information becomes available.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>01:46</var> PST</small><br><strong>Investigating</strong> - Starting around 10PM PT on 11/19/2023, our engineers began investigating an issue with logging into the SendGrid interface. Users may experience an issue after logging in with the username and password, and receive an error that states “Sorry, we were unable to send SMS at this time”. Furthermore the user is not able to login to the SendGrid Interface. This does not impact mail send. We will provide another update in 1 hour, or as soon as more information becomes available.</p>