Technical Incident: Deferrals due to MX Record Look Up

Incident Report for SendGrid

Resolved

We have mitigated the MX look up issue causing these deferrals, and will begin to see a decrease in deferrals and bounces with the "Unable to resolve MX record" reason.

We apologize for any inconvenience this may have caused. Please contact our Support team with questions at https://support.sendgrid.com/.

Posted Mar 31, 2017 - 01:50 PDT

Investigating

We are currently seeing increased reports of bounces and deferrals due to unresolved MX record look ups for .au domains. Our team is investigating the cause and we will update with more information as it becomes available. Please reach out to our support team at https://support.sendgrid.com with any questions.

Posted Mar 31, 2017 - 00:32 PDT

This incident affected: Mail Sending (API v3, SMTP, API v2).