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  "page": {
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    "indicator": "none",
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  "incidents": [{"name":"EU Regionalized Email Links Down","status":"resolved","created_at":"2026-06-24T11:05:02.785-07:00","updated_at":"2026-06-24T11:54:27.324-07:00","monitoring_at":"2026-06-24T11:19:44.868-07:00","resolved_at":"2026-06-24T11:54:27.306-07:00","impact":"minor","shortlink":"https://stspg.io/14ltpq65yhwn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-24T11:05:02.771-07:00","reminder_intervals":null,"id":"hkncgtnsrppq","page_id":"3tgl2vf85cht","incident_updates":[{"status":"resolved","body":"Our engineers have monitored the fix and confirmed the issue with Click Tracked links from EU Regionalized Senders has been resolved. All services are now operating normally at this time.","created_at":"2026-06-24T11:54:27.306-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T11:54:27.306-07:00","display_at":"2026-06-24T11:54:27.306-07:00","deliver_notifications":true,"tweet_id":null,"id":"n5h3q6vgjl3g","incident_id":"hkncgtnsrppq","custom_tweet":null,"affected_components":[{"code":"s0rtr2pvxgzq","name":"Mail Sending - API v3","old_status":"operational","new_status":"operational"},{"code":"nqgmzl9pxtd5","name":"Mail Sending - SMTP","old_status":"operational","new_status":"operational"},{"code":"q6bv40cywctx","name":"Mail Sending - API v2","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.","created_at":"2026-06-24T11:19:44.868-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T11:19:44.868-07:00","display_at":"2026-06-24T11:19:44.868-07:00","deliver_notifications":true,"tweet_id":null,"id":"slhkd3xm2blg","incident_id":"hkncgtnsrppq","custom_tweet":null,"affected_components":[{"code":"s0rtr2pvxgzq","name":"Mail Sending - API v3","old_status":"operational","new_status":"operational"},{"code":"nqgmzl9pxtd5","name":"Mail Sending - SMTP","old_status":"operational","new_status":"operational"},{"code":"q6bv40cywctx","name":"Mail Sending - API v2","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.","created_at":"2026-06-24T11:15:54.790-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T11:15:54.790-07:00","display_at":"2026-06-24T11:15:54.790-07:00","deliver_notifications":true,"tweet_id":null,"id":"1b9fl5x2h10d","incident_id":"hkncgtnsrppq","custom_tweet":null,"affected_components":[{"code":"s0rtr2pvxgzq","name":"Mail Sending - API v3","old_status":"degraded_performance","new_status":"operational"},{"code":"nqgmzl9pxtd5","name":"Mail Sending - SMTP","old_status":"degraded_performance","new_status":"operational"},{"code":"q6bv40cywctx","name":"Mail Sending - API v2","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.","created_at":"2026-06-24T11:10:51.454-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T11:10:51.454-07:00","display_at":"2026-06-24T11:10:51.454-07:00","deliver_notifications":true,"tweet_id":null,"id":"x34b5gffdtlw","incident_id":"hkncgtnsrppq","custom_tweet":null,"affected_components":[{"code":"s0rtr2pvxgzq","name":"Mail Sending - API v3","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nqgmzl9pxtd5","name":"Mail Sending - SMTP","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"q6bv40cywctx","name":"Mail Sending - API v2","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Starting around 9:40 AM PST on June 24th 2026, our engineers began investigating an issue with Click Tracked links from EU Regionalized configured senders not working. Users may experience recipients seeing a 'Your connection is not private' when clicking links sent from EU regionalized configured accounts. This does not impact mail send. This does not impact accounts configured for Global sending. We will provide another update in 1 hour or as soon as more information becomes available.","created_at":"2026-06-24T11:05:02.938-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-06-24T11:05:02.938-07:00","display_at":"2026-06-24T11:05:02.938-07:00","deliver_notifications":true,"tweet_id":null,"id":"cs8r40vt8pm1","incident_id":"hkncgtnsrppq","custom_tweet":null,"affected_components":[{"code":"s0rtr2pvxgzq","name":"Mail Sending - API v3","old_status":"operational","new_status":"degraded_performance"},{"code":"nqgmzl9pxtd5","name":"Mail Sending - SMTP","old_status":"operational","new_status":"degraded_performance"},{"code":"q6bv40cywctx","name":"Mail Sending - API v2","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API v3","created_at":"2016-05-10T12:44:00.908-07:00","updated_at":"2026-06-24T11:15:54.733-07:00","position":1,"description":"The flow of mail generated by mail.send API requests","showcase":false,"start_date":null,"id":"s0rtr2pvxgzq","page_id":"3tgl2vf85cht","group_id":"06b486vkpf0h"},{"status":"operational","name":"SMTP","created_at":"2015-11-18T06:18:39.550-08:00","updated_at":"2026-06-24T11:15:54.748-07:00","position":2,"description":"Mail sent with direct integrations to smtp.sendgrid.net.","showcase":false,"start_date":null,"id":"nqgmzl9pxtd5","page_id":"3tgl2vf85cht","group_id":"06b486vkpf0h"},{"status":"operational","name":"API v2","created_at":"2015-11-18T06:18:04.353-08:00","updated_at":"2026-06-24T11:15:54.764-07:00","position":3,"description":"The flow of mail generated by mail.send API requests.","showcase":false,"start_date":null,"id":"q6bv40cywctx","page_id":"3tgl2vf85cht","group_id":"06b486vkpf0h"}]},{"name":"Marketing Campaign Data Delayed","status":"resolved","created_at":"2026-06-22T14:48:44.154-07:00","updated_at":"2026-06-22T16:14:55.795-07:00","monitoring_at":"2026-06-22T16:03:30.085-07:00","resolved_at":"2026-06-22T16:14:55.781-07:00","impact":"minor","shortlink":"https://stspg.io/nh3ck6y8gn06","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-22T14:48:44.142-07:00","reminder_intervals":null,"id":"5gjhnqs4tmdk","page_id":"3tgl2vf85cht","incident_updates":[{"status":"resolved","body":"Our engineers have monitored the fix and confirmed the issue with Marketing Campaign data being delayed has been resolved. All services are now operating normally at this time.","created_at":"2026-06-22T16:14:55.781-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-06-22T16:14:55.781-07:00","display_at":"2026-06-22T16:14:55.781-07:00","deliver_notifications":true,"tweet_id":null,"id":"z52lkllr671k","incident_id":"5gjhnqs4tmdk","custom_tweet":null,"affected_components":[{"code":"0srpdt598t37","name":"Marketing Campaigns - Marketing Campaigns","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Our engineers have implemented a fix and are monitoring system performance. Some customers may continue to experience latency as processing queues are resolved. We'll continue to monitor and will provide another update in an hour or as soon as more information becomes available.","created_at":"2026-06-22T16:03:30.085-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-22T16:03:30.085-07:00","display_at":"2026-06-22T16:03:30.085-07:00","deliver_notifications":false,"tweet_id":null,"id":"8pp6f0tbq38n","incident_id":"5gjhnqs4tmdk","custom_tweet":null,"affected_components":[{"code":"0srpdt598t37","name":"Marketing Campaigns - Marketing Campaigns","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Starting around 1:10 PM PST on June 22nd, our engineers began investigating an issue with Marketing Campaigns related to data import, exports, and deletions. We are seeing delays in Marketing Campaigns Events and Stats. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.","created_at":"2026-06-22T14:48:44.243-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-22T14:48:44.243-07:00","display_at":"2026-06-22T14:48:44.243-07:00","deliver_notifications":false,"tweet_id":null,"id":"907bn87w6tp2","incident_id":"5gjhnqs4tmdk","custom_tweet":null,"affected_components":[{"code":"0srpdt598t37","name":"Marketing Campaigns - Marketing Campaigns","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Marketing Campaigns","created_at":"2015-11-18T06:21:16.020-08:00","updated_at":"2026-06-22T16:14:55.753-07:00","position":1,"description":"Website, and API access to Marketing Campaigns features.","showcase":false,"start_date":null,"id":"0srpdt598t37","page_id":"3tgl2vf85cht","group_id":"1qrzrn1qxjfx"}]},{"name":"Retroactive Incident: Mail Delivery Delay to a Small Subset of Users","status":"resolved","created_at":"2026-06-14T14:00:00.000-07:00","updated_at":"2026-06-14T15:54:23.557-07:00","monitoring_at":null,"resolved_at":"2026-06-14T14:00:00.000-07:00","impact":"none","shortlink":"https://stspg.io/bmcktj1t998d","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-14T15:54:23.505-07:00","reminder_intervals":null,"id":"349whnctypt5","page_id":"3tgl2vf85cht","incident_updates":[{"status":"resolved","body":"Twilio-Sendgrid mail delivery was degraded for approximately 16 minutes between 3:18 PM and 3:34 PM Pacific Time on 06/14/2026. During this period of time customers may have experienced delays affecting a subset of users. User experience was degraded with delayed mail delivery during this window, though the scope was limited to affected users rather than a system-wide outage. The issue has now been resolved.","created_at":"2026-06-14T15:54:23.548-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-14T15:54:23.548-07:00","display_at":"2026-06-14T14:00:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"b08bwq942tfb","incident_id":"349whnctypt5","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Email Sending Delays","status":"resolved","created_at":"2026-06-14T09:45:32.298-07:00","updated_at":"2026-06-14T12:23:38.115-07:00","monitoring_at":"2026-06-14T11:11:07.041-07:00","resolved_at":"2026-06-14T12:23:38.097-07:00","impact":"major","shortlink":"https://stspg.io/yk03tsc2jl8n","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-14T09:45:32.287-07:00","reminder_intervals":null,"id":"9tzd2k1fjcg1","page_id":"3tgl2vf85cht","incident_updates":[{"status":"resolved","body":"Our engineers have monitored the fix and confirmed the issue with high latency and 5xx errors has been resolved. All services are now operating normally at this time.","created_at":"2026-06-14T12:23:38.097-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-14T12:23:38.097-07:00","display_at":"2026-06-14T12:23:38.097-07:00","deliver_notifications":true,"tweet_id":null,"id":"r52njyfb35n4","incident_id":"9tzd2k1fjcg1","custom_tweet":null,"affected_components":[{"code":"s0rtr2pvxgzq","name":"Mail Sending - API v3","old_status":"operational","new_status":"operational"},{"code":"nqgmzl9pxtd5","name":"Mail Sending - SMTP","old_status":"operational","new_status":"operational"},{"code":"q6bv40cywctx","name":"Mail Sending - API v2","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our engineers have implemented a fix and are monitoring system performance. We will continue to observe the platform for the next hour to ensure full stability, and will mark this incident as resolved if no further issues are seen. We will provide another update in 1 hour or as soon as more information becomes available.","created_at":"2026-06-14T11:11:07.041-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-06-14T11:11:07.041-07:00","display_at":"2026-06-14T11:11:07.041-07:00","deliver_notifications":true,"tweet_id":null,"id":"3j231nnvsmyt","incident_id":"9tzd2k1fjcg1","custom_tweet":null,"affected_components":[{"code":"s0rtr2pvxgzq","name":"Mail Sending - API v3","old_status":"degraded_performance","new_status":"operational"},{"code":"nqgmzl9pxtd5","name":"Mail Sending - SMTP","old_status":"degraded_performance","new_status":"operational"},{"code":"q6bv40cywctx","name":"Mail Sending - API v2","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Our engineers have identified the issue and are working toward a fix. Mitigation efforts are underway to resolve the intermittent errors and delays. We will provide another update in 30 minutes or as soon as more information becomes available.","created_at":"2026-06-14T10:34:05.779-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-06-14T10:34:05.779-07:00","display_at":"2026-06-14T10:34:05.779-07:00","deliver_notifications":true,"tweet_id":null,"id":"hblbklf37xg9","incident_id":"9tzd2k1fjcg1","custom_tweet":null,"affected_components":[{"code":"s0rtr2pvxgzq","name":"Mail Sending - API v3","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nqgmzl9pxtd5","name":"Mail Sending - SMTP","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"q6bv40cywctx","name":"Mail Sending - API v2","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Engineers are still investigating issues causing email sending delays. We will provide a status update in 30 minutes or as soon as more information becomes available.","created_at":"2026-06-14T10:20:58.731-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-06-14T10:20:58.731-07:00","display_at":"2026-06-14T10:20:58.731-07:00","deliver_notifications":true,"tweet_id":null,"id":"ll8b4dcwt06c","incident_id":"9tzd2k1fjcg1","custom_tweet":null,"affected_components":[{"code":"s0rtr2pvxgzq","name":"Mail Sending - API v3","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nqgmzl9pxtd5","name":"Mail Sending - SMTP","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"q6bv40cywctx","name":"Mail Sending - API v2","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Starting around 12:00 AM PDT on June 14, 2026, our engineers began investigating an issue with our core API and platform services. Users may experience high latency, timeouts, and 5xx errors with sending email through the API and the UI. We will provide another update in 30 minutes or as soon as more information becomes available.","created_at":"2026-06-14T09:45:32.410-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-06-14T09:45:32.410-07:00","display_at":"2026-06-14T09:45:32.410-07:00","deliver_notifications":true,"tweet_id":null,"id":"jnv3j207x6nh","incident_id":"9tzd2k1fjcg1","custom_tweet":null,"affected_components":[{"code":"s0rtr2pvxgzq","name":"Mail Sending - API v3","old_status":"operational","new_status":"degraded_performance"},{"code":"nqgmzl9pxtd5","name":"Mail Sending - SMTP","old_status":"operational","new_status":"degraded_performance"},{"code":"q6bv40cywctx","name":"Mail Sending - API v2","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API v3","created_at":"2016-05-10T12:44:00.908-07:00","updated_at":"2026-06-24T11:15:54.733-07:00","position":1,"description":"The flow of mail generated by mail.send API requests","showcase":false,"start_date":null,"id":"s0rtr2pvxgzq","page_id":"3tgl2vf85cht","group_id":"06b486vkpf0h"},{"status":"operational","name":"SMTP","created_at":"2015-11-18T06:18:39.550-08:00","updated_at":"2026-06-24T11:15:54.748-07:00","position":2,"description":"Mail sent with direct integrations to smtp.sendgrid.net.","showcase":false,"start_date":null,"id":"nqgmzl9pxtd5","page_id":"3tgl2vf85cht","group_id":"06b486vkpf0h"},{"status":"operational","name":"API v2","created_at":"2015-11-18T06:18:04.353-08:00","updated_at":"2026-06-24T11:15:54.764-07:00","position":3,"description":"The flow of mail generated by mail.send API requests.","showcase":false,"start_date":null,"id":"q6bv40cywctx","page_id":"3tgl2vf85cht","group_id":"06b486vkpf0h"}]},{"name":"Retroactive Incident: Mail Delivery Delay to a Small Subset of Users","status":"resolved","created_at":"2026-06-11T10:05:31.550-07:00","updated_at":"2026-06-11T10:05:31.605-07:00","monitoring_at":null,"resolved_at":"2026-06-11T10:05:31.594-07:00","impact":"none","shortlink":"https://stspg.io/rgxbp57jjyrm","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-11T10:05:31.544-07:00","reminder_intervals":null,"id":"3ys3xrkf9yrm","page_id":"3tgl2vf85cht","incident_updates":[{"status":"resolved","body":"Twilio-Sengrid mail delivery was degraded for approximately 9 minutes between 9:18 AM and 9:27AM Pacific Time on 06/11/2026. During this period of time customers may have experienced delays affecting a subset of users. \n\nUser experience was degraded with delayed mail delivery during this window, though the scope was limited to affected users rather than system-wide outage. \n\nThe issue has now been resolved.","created_at":"2026-06-11T10:05:31.594-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-11T10:05:31.594-07:00","display_at":"2026-06-11T10:05:31.594-07:00","deliver_notifications":false,"tweet_id":null,"id":"tsfkl7bp57gd","incident_id":"3ys3xrkf9yrm","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Elevated Email deferrals","status":"resolved","created_at":"2026-06-09T22:07:54.158-07:00","updated_at":"2026-06-10T01:49:26.014-07:00","monitoring_at":"2026-06-09T22:51:33.715-07:00","resolved_at":"2026-06-10T01:49:25.995-07:00","impact":"none","shortlink":"https://stspg.io/z2j97ljbxc84","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-09T22:07:54.152-07:00","reminder_intervals":null,"id":"p2d8mswkfldf","page_id":"3tgl2vf85cht","incident_updates":[{"status":"resolved","body":"Our engineers have monitored the fix and confirmed the issue with email deferrals has been resolved. All services are now operating normally at this time.","created_at":"2026-06-10T01:49:25.995-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-06-10T01:49:25.995-07:00","display_at":"2026-06-10T01:49:25.995-07:00","deliver_notifications":false,"tweet_id":null,"id":"78qxr1ttkkzh","incident_id":"p2d8mswkfldf","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.","created_at":"2026-06-09T22:51:33.715-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-06-09T22:51:33.715-07:00","display_at":"2026-06-09T22:51:33.715-07:00","deliver_notifications":false,"tweet_id":null,"id":"t8nw63ycqc04","incident_id":"p2d8mswkfldf","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"Starting around 9:25 AM GMT+8 on June 10, 2026, our engineers began investigating an issue affecting email processing within SendGrid. Users may have experienced elevated email deferrals, with some messages temporarily receiving \"Internal Server Error\" responses during delivery attempts. This issue does not impact mail send capability; however, delivery may have been delayed for a subset of messages. Our team continues to investigate the root cause and monitor system performance. We will provide another update in 60 minutes or as soon as more information becomes available.","created_at":"2026-06-09T22:07:54.194-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-06-09T22:07:54.194-07:00","display_at":"2026-06-09T22:07:54.194-07:00","deliver_notifications":false,"tweet_id":null,"id":"xgl9zjh03jxf","incident_id":"p2d8mswkfldf","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Retroactive Incident - Elevated Latency on Mailsend API","status":"resolved","created_at":"2026-05-29T07:30:00.000-07:00","updated_at":"2026-05-29T15:35:21.517-07:00","monitoring_at":null,"resolved_at":"2026-05-29T07:30:00.000-07:00","impact":"none","shortlink":"https://stspg.io/r7rktk43h8b5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-29T07:30:00.000-07:00","reminder_intervals":null,"id":"lhxfffc5mzmw","page_id":"3tgl2vf85cht","incident_updates":[{"status":"resolved","body":"Customers have experienced elevated latency occurring in US East region from 6:30 AM to 8:58 AM Pacific time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.","created_at":"2026-05-29T09:21:54.317-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T15:35:21.512-07:00","display_at":"2026-05-29T07:30:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"k8tc3657phm5","incident_id":"lhxfffc5mzmw","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"SenderAuth and Whitelabel domain errors","status":"resolved","created_at":"2026-05-22T10:30:13.000-07:00","updated_at":"2026-05-22T11:50:55.198-07:00","monitoring_at":"2026-05-22T10:51:29.535-07:00","resolved_at":"2026-05-22T11:50:55.182-07:00","impact":"minor","shortlink":"https://stspg.io/y7363yrtjx8r","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-22T10:30:13.000-07:00","reminder_intervals":null,"id":"w97nyr5f5btc","page_id":"3tgl2vf85cht","incident_updates":[{"status":"resolved","body":"Our engineers have monitored the fix and confirmed the issue with SenderAuth and Whitelabel domains has been resolved. All services are now operating normally at this time.","created_at":"2026-05-22T11:50:55.182-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-05-22T11:50:55.182-07:00","display_at":"2026-05-22T11:50:55.182-07:00","deliver_notifications":false,"tweet_id":null,"id":"r8rll93byvmh","incident_id":"w97nyr5f5btc","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.","created_at":"2026-05-22T10:51:29.535-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-05-22T10:51:29.535-07:00","display_at":"2026-05-22T10:51:29.535-07:00","deliver_notifications":false,"tweet_id":null,"id":"3jhv8r6sgmd1","incident_id":"w97nyr5f5btc","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"Starting around 10:17AM on May 22 2026, our engineers began investigating an issue affecting SenderAuth and Whitelabel domains. A subset of customers may be experiencing errors when attempting to make updates to their whitelabel domains. Mail send is not impacted. We will provide another update as soon as more information becomes available.","created_at":"2026-05-22T10:30:13.351-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-05-22T10:43:12.805-07:00","display_at":"2026-05-22T10:30:13.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"p570fx07m1tf","incident_id":"w97nyr5f5btc","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Sender Engagement Quality (SEQ) API Endpoint Degraded","status":"resolved","created_at":"2026-05-14T09:45:18.913-07:00","updated_at":"2026-05-14T10:47:24.534-07:00","monitoring_at":"2026-05-14T10:12:42.492-07:00","resolved_at":"2026-05-14T10:47:24.522-07:00","impact":"minor","shortlink":"https://stspg.io/7qf0cwp36ty2","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-14T09:45:18.904-07:00","reminder_intervals":null,"id":"njny000c1qbp","page_id":"3tgl2vf85cht","incident_updates":[{"status":"resolved","body":"Our engineers have monitored the fix and confirmed the issue with Sender Engagement Quality (SEQ) API endpoint has been resolved. All services are now operating normally at this time.","created_at":"2026-05-14T10:47:24.522-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-14T10:47:24.522-07:00","display_at":"2026-05-14T10:47:24.522-07:00","deliver_notifications":true,"tweet_id":null,"id":"bjxdfnctr2vy","incident_id":"njny000c1qbp","custom_tweet":null,"affected_components":[{"code":"vgl8t6wflyjt","name":"API","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Our engineers have implemented a fix and are monitoring system performance. SendGrid Engagement Quality API endpoint is now working as expected with API keys. We will provide another update in 30 minutes or as soon as more information becomes available.","created_at":"2026-05-14T10:12:42.492-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-14T10:12:42.492-07:00","display_at":"2026-05-14T10:12:42.492-07:00","deliver_notifications":true,"tweet_id":null,"id":"7454wddfnwyx","incident_id":"njny000c1qbp","custom_tweet":null,"affected_components":[{"code":"vgl8t6wflyjt","name":"API","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.","created_at":"2026-05-14T09:53:31.688-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-14T09:53:31.688-07:00","display_at":"2026-05-14T09:53:31.688-07:00","deliver_notifications":true,"tweet_id":null,"id":"qmzfkczp4dms","incident_id":"njny000c1qbp","custom_tweet":null,"affected_components":[{"code":"vgl8t6wflyjt","name":"API","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Starting around 9:34 AM on May 14th 2026, our engineers began investigating an issue with the Sender Engagement Quality (SEQ) API endpoint not working as expected. Users may experience the Sender Engagement Quality (SEQ) API endpoint not working with the correct permission keys. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.","created_at":"2026-05-14T09:45:18.998-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-14T09:45:18.998-07:00","display_at":"2026-05-14T09:45:18.998-07:00","deliver_notifications":true,"tweet_id":null,"id":"p9f51rr383st","incident_id":"njny000c1qbp","custom_tweet":null,"affected_components":[{"code":"vgl8t6wflyjt","name":"API","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2015-11-18T06:25:16.300-08:00","updated_at":"2026-05-14T10:47:24.498-07:00","position":4,"description":"General API functionality not including mail.send calls","showcase":false,"start_date":null,"id":"vgl8t6wflyjt","page_id":"3tgl2vf85cht","group_id":null}]},{"name":"Intermittent long latency on mail send API","status":"resolved","created_at":"2026-05-13T08:30:00.000-07:00","updated_at":"2026-05-27T18:38:30.524-07:00","monitoring_at":null,"resolved_at":"2026-05-13T08:30:00.000-07:00","impact":"none","shortlink":"https://stspg.io/dp5w90syd11g","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-27T18:38:30.477-07:00","reminder_intervals":null,"id":"njs00jzfs3vb","page_id":"3tgl2vf85cht","incident_updates":[{"status":"resolved","body":"Customers in US-East may have experienced intermittent high mail send latency from 5/13/2026 to 5/27/2026. Our engineers have investigated and resolved the issue. All impacted services are operating normally.","created_at":"2026-05-27T18:38:30.516-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-27T18:38:30.516-07:00","display_at":"2026-05-13T08:30:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"d760cmgv8yq3","incident_id":"njs00jzfs3vb","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}