Password Reset, Two-Factor Authentication & Sign-up Emails not Being Received
Incident
Report for SendGrid
Resolved
Our engineers have monitored the fix and confirmed the issue with password reset emails, two-factor authentication confirmation and sign-up confirmation emails not being received has been resolved. All services are now operating normally at this time.
Monitoring
Our engineers have implemented a fix and are monitoring system performance. Customers should begin to see password reset emails, two-factor authentication confirmation and sign-up confirmation emails properly coming through. We will provide another update in 30 minutes or as soon as more information becomes available.
Identified
Our engineers have identified the issue and are working toward a fix. Customers may still experience inability to receive password resets, two-factor authentication and signup confirmation and sign up confirmation emails.. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Starting around 2:32pm PST on 10/19, our engineers began investigating an issue with password reset emails, two-factor authentication confirmation and sign-up confirmation emails. Users may experience inability to receive password resets, two-factor authentication and signup confirmation and sign up confirmation emails. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: Website.