Unable to download invoices through the UI
Incident
Report for SendGrid
Resolved
Our engineers have monitored the fix and customers should now be able to download invoices within the UI.
Monitoring
Our engineers have implemented a fix and are monitoring system performance. Customers may still see an error when attempting to download an invoice. Refreshing the page should trigger the invoice to download. We will provide another update within an hour or as more information becomes available. Please contact our Support Team if invoice downloads continue to fail.
Update
Our engineers are continuing to work towards a fix for the issue preventing customers from downloading invoices. We will provide another update within 8 hours or as soon as more information becomes available.
Update
We are continuing to work on a fix for this issue.
Identified
Our engineers have identified the issue and are working toward a possible fix. We will provide another update in one hour or as soon as more information becomes available.
Investigating
Starting around 11:30PST on 04-25-21, our engineers began investigating an issue where customers are unable to download invoices through our User Interface. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
This incident affected: Website.