All Systems Operational
Mail Sending Operational
API v3 ? Operational
SMTP ? Operational
API v2 ? Operational
Marketing Campaigns Operational
Marketing Campaigns ? Operational
Webhooks Operational
Event Webhook ? Operational
Parse API ? Operational
API ? Operational
Website ? Operational
Statistics ? Operational
Email Activity ? Operational
Partners ? Operational
Billing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 12, 2021

No incidents reported today.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021
Completed - The scheduled maintenance has been completed.
May 8, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 11:00 PDT
Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance to the Subuser and Reseller Categories V2 API on May 8th, 2021 from 11am to 1pm PT. During this time, customers may experience 5xx errors to the Subuser and Reseller Category API. Also Email Alerts sent during this time may be missing category stats data. This will not impact mail send. Thank you for your patience through this maintenance.
May 3, 15:58 PDT
May 7, 2021

No incidents reported.

May 6, 2021
Resolved - Our engineers have monitored all impacted services and confirmed all issues have been resolved. All services are now operating normally at this time.
May 6, 20:52 PDT
Update - Our engineers are still monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
May 6, 19:42 PDT
Monitoring - Our engineers have implemented fixes for impacted services and are monitoring system performance. Site and API connectivity have been restored along with normal functionality for Marketing Campaigns. We will provide another update in an hour or as soon as more information becomes available.
May 6, 18:28 PDT
Identified - Our engineers have identified the issue and are working on implementing a fix. Customers may continue to experience intermittent API connection issues, site unavailability, and problems with Marketing Campaigns. Stats and event webhook posts should now be restored. We will provide updates in the next hour or sooner as they become available.
May 6, 17:42 PDT
Investigating - Starting around 4:45pm PT, our engineers began investigating an issue with API connection errors, mail send delays, and site unavailability. Customers may be experiencing intermittent API connection issues and notice mail send delays, including Marketing Campaigns. Stats and event webhook posts may also be delayed. Also, customers may have difficulty accessing our site at app.sendgrid.com. We will provide updates in the next hour or sooner as they become available.
May 6, 17:23 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. Expected Azure portal login behavior is now operating normally at this time.
May 6, 13:02 PDT
Monitoring - Our engineers have implemented a fix and are monitoring the Azure portal login success. We will provide another update in an hour or as soon as more information becomes available.
May 6, 12:38 PDT
Update - Our engineers are continuing to investigate the login issues via the Azure portal for SendGrid Azure account users. We will provide another update in an hour or as soon as more information becomes available.
May 6, 12:03 PDT
Investigating - Beginning around 12:00AM PT Thursday, we began to receive login failure reports for Azure-created SendGrid account users attempting to log in via the Azure portal specifically. At this time, our engineering team is investigating these login failures. Logging into the SendGrid website directly using your SendGrid account's credentials will allow for access into your account until this issue is resolved. This issue has not impacted mail send. We will provide updates in the next hour or sooner as they become available.
May 6, 11:03 PDT
May 5, 2021

No incidents reported.

May 4, 2021
Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time. If you received a declined payment notification, please verify your billing information and make changes if necessary. Our billing system will automatically retry payments in a few days or if payment information is updated.
May 4, 23:34 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. Customers should verify their billing information is correct and make changes as needed. Our billing system will automatically retry payments in a few days or if payment information is updated. Upgrades to paid plans should also be working again as expected. We will provide another update in one hour or as soon as more information becomes available.
May 4, 23:03 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.
May 4, 22:18 PDT
Investigating - Our engineers are investigating an issue with our Billing service. Customers may receive notifications of declined payments. Also customers may be unable to upgrade their accounts to a paid plan. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
May 4, 21:42 PDT
Completed - Due to an unexpected issue that our engineers are investigating, we will be postponing this change until further notice.

Please do not wait until then to add the new outbound IP address ranges if you are maintaining an allow list for the Twilio SendGrid Event Webhook:
167.89.116.0/24
167.89.117.0/24
167.89.119.0/24

As a note, IP address ranges can be subject to change without notice. Unless specifically necessary, we generally DO NOT recommend allow listing IP addresses. Instead, we recommend setting up features like signed webhook requests or OAuth 2.0 for securing your Twilio SendGrid Event Webhook.
https://sendgrid.com/docs/for-developers/tracking-events/getting-started-event-webhook-security-features/
May 4, 14:58 PDT
In progress - Event Webhook Outbound IP Ranges Change is currently in progress. This is a customer advisory. We have attempted to notify affected customers in our outreach campaign and this is an additional step to alert customers.
May 4, 10:01 PDT
Scheduled - Twilio SendGrid is changing its outbound IP address ranges for the Event Webhook on May 4, 2021 from 10:00am to 5:00pm PT. These are the new outbound IP address ranges for the Twilio SendGrid Event Webhook:
167.89.116.0/24
167.89.117.0/24
167.89.119.0/24

As a note, IP address ranges can be subject to change without notice. Unless specifically necessary, we generally DO NOT recommend allow listing IP addresses. Instead, we recommend setting up features like signed webhook requests or OAuth 2.0 for securing your Twilio SendGrid Event Webhook.
https://sendgrid.com/docs/for-developers/tracking-events/getting-started-event-webhook-security-features/

If you DO NOT currently maintain an allow list of outbound IP address ranges to receive event data from the Twilio SendGrid Event Webhook, NO ACTION IS NEEDED.

If you do maintain an allow list of outbound IP address ranges to receive event data from the Twilio SendGrid Event Webhook, you will need to add the above IP ranges to your allow list to avoid disruption to your webhook.

For clarification, this is a customer advisory. We have attempted to notify affected customers in our outreach campaign and this is an additional step to alert customers of the breaking change that will occur if the above IP ranges are not added to your allow list.
Apr 26, 10:48 PDT
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021
Update - The scheduled maintenance has been completed.
May 1, 13:42 PDT
Completed - The scheduled maintenance has been completed.
May 1, 13:41 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 1, 13:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 13:00 PDT
Scheduled - In order to increase the stability and scalability of our systems, we are performing a scheduled maintenance on Parse Settings, May 1st, from 1PM-3PM PT. During this time, customers may experience latency when trying to access Parse settings API endpoints and UI. This maintenance does not impact mail send. Thank you for your patience.
May 1, 13:00 PDT
Apr 30, 2021

No incidents reported.

Apr 29, 2021
Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. Stats are operating normally at this time and we are no longer seeing delays.
Apr 29, 10:13 PDT
Monitoring - Starting around 6am PT, our engineers identified an issue with Single Sends. Customers may have experienced stat delays for Single Sends. This did not impact mail send. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Apr 29, 09:39 PDT
Resolved - Between 10:30 AM PDT April 27, 2021 and 10 AM PDT April 28, 2021, a subset of customers may have experienced an error when attempting to update their account payment method. The issue has been resolved and our Billing systems are functioning normally.
Apr 29, 07:39 PDT
Apr 28, 2021

No incidents reported.