SendGrid Status

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Mail Send Delays and API Call Errors

Resolved - Our engineers have investigated and resolved the issues with Mail send Delays and API Call Errors. From 1:18 PM Pacific Time to 1:28 PM Pacific Time on Friday, October 18th, customers may have experienced delays in mail sending and issues with API calls causing errors. The issue has been resolved and all impacted services are operating normally.
Oct 18, 14:48 PDT

Customers facing signup failures

Resolved - Our engineers have monitored the fix and confirmed the issue with signup failures has been resolved. All services are now operating normally at this time.
Oct 18, 13:25 PDT

Update - Our engineers are still monitoring system performance and no further updates are available at the moment to provide. We will provide more updates within the next hours or as soon as more info becomes available
Oct 18, 09:14 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in one hour or as soon as more information becomes available.
Oct 18, 07:57 PDT

Update - We are continuing to investigate this issue.
Oct 18, 07:57 PDT

Update - We are continuing to investigate this issue.
Oct 18, 06:42 PDT

Investigating - Starting around 4:40 am PDT on 10/18/2024, we started observing some user signup failures. Engineering teams are triaging the impact. This does not affect mail send. We will provide another update in an hour, or as soon as updates become available.
Oct 18, 06:41 PDT

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

SendGrid Website Accessibility Outage

Resolved - We experienced a temporary outage today, affecting access to www.sendgrid.com from 8:03 AM PDT to 8:16 AM PDT. During this period, customers may have encountered difficulties connecting to the site. Please note that this issue did not impact access to the console or API. We apologize for any inconvenience and appreciate your understanding.
Oct 14, 08:00 PDT

Oct 13, 2024

No incidents reported.

Oct 12, 2024

Group Unsubscribe Maintenance: Saturday, October 12th from 4PM to 8PM PT

Completed - The scheduled maintenance has been completed.
Oct 12, 18:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 16:00 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on Group Unsubscribe, Saturday October 12th from 4PM to 8PM PT. During this time, there will be some delay in Group Unsubscribe "add" and "delete" requests. Thank you for your patience through this maintenance.
Oct 6, 14:28 PDT

Oct 11, 2024

Contact Ingestion Delayed affecting New Marketing Campaigns for subset of customers

Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Oct 11, 23:48 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available.
Oct 11, 23:18 PDT

Identified - Our engineers identified the root cause of the errors and are working towards deploying a fix. We will provide another update in 30 min or as soon as more information becomes available.
Oct 11, 22:50 PDT

Investigating - Starting at approximately 2 PM PST, our engineering team began investigating delays in contact ingestion for new marketing campaigns affecting a subset of customers. We will provide another update within the next hour or sooner if more information becomes available.
Oct 11, 21:56 PDT

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.