All Systems Operational
Mail Sending Operational
API v3 ? Operational
SMTP ? Operational
API v2 ? Operational
Marketing Campaigns Operational
Marketing Campaigns ? Operational
Webhooks Operational
Event Webhook ? Operational
Parse API ? Operational
API ? Operational
Website ? Operational
Statistics ? Operational
Email Activity ? Operational
Partners ? Operational
Billing ? Operational
Legacy Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Feb 14, 2025 - 16:32 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 14, 2025 - 16:31 PST
Scheduled - In order to improve our analytics processes, we are performing scheduled maintenance for dbcustomerstats on February 20, 2025 3:00-7:00PM Pacific time. During this process, event consumers for customerstats pipeline will be stopped, and will cause delayed stats for the following endpoints: /v3/subusers/:id/stats/monthly; /v3/subusers/stats/monthly and /v3/stats. Mail Send will not be affected. Thank you for your patience through this maintenance.
Feb 14, 2025 - 16:31 PST
In order to enhance the stability and scalability of our systems, we are performing scheduled maintenance on the user signup, SSO integration, subuser and teammate creation services on February 22, 2025, from 4PM to 8PM PT. During this time, customers may experience failures when trying to create a new user, new subuser, a teammate or set up SSO integrations. Mail Send will not be affected. Thank you for your patience through this maintenance.
Posted on Feb 14, 2025 - 16:36 PST
In order to improve our operational security, we are performing scheduled maintenance on the teammate invite, user signup, and password services on February 22, 2025 from 4PM to 8PM PT. During this time customers may experience failures when trying to create a new user, a teammate, or reset their password. Mail Send will not be affected. Thank you for your patience through this maintenance.
Posted on Feb 14, 2025 - 16:40 PST
In order to improve our category stats management, we are performing scheduled maintenance for dbcatstats on Monday, February 24, 2025, from 3:00 PM to 7:00 PM PT. During this time, the generation of new category stats will experience some delays, but we expect the delay to be within our 30-minute latency SLO. Mail Send will not be affected. Thank you for your patience through this maintenance.
Posted on Feb 14, 2025 - 16:42 PST
Past Incidents
Feb 16, 2025

No incidents reported today.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025
Resolved - Our engineers have investigated and resolved issues with email processing delays between 6:25AM to 6:32AM PT on February 13, 2025. A small subset of customers that send mail using the API, SMTP, or Marketing may have experienced email processing delays. The issue has been resolved and all impacted services are operating normally.
Feb 13, 09:45 PST
Feb 12, 2025
Resolved - Between January 30th, 2025 and February 5th, 2025, a problem occurred with some storage and availability of SendGrid email activity data. Our engineering team identified that this incident only impacted a subset of customers specifically sending via the EU with regionalized sub users. Ongoing impact due to the root cause has been mitigated since February 5th. While impacted email activity data during the affected period for EU sub users is still being investigated for the possibility of restoration, please reach out to our support team if you require assistance and believe to have been affected by this issue.
Feb 12, 17:50 PST
Resolved - Our engineers have investigated the issue and determined that it is specific to certain browsers. We recommend that customers use a different browser to access the Support Help Center if they are experiencing this issue.
Feb 12, 14:36 PST
Investigating - Starting around 2:10pm PST on Feb 12th, our engineers began investigating an issue with the SendGrid Help Center where unauthenticated customers located in Brazil are not being able to escalate login issues. When clicking the "Trouble Logging In" or "Forgot my Username" link, they are redirected to a "Not logged in" page. This does not impact mail send or authenticated customers who know their username and password. We will provide another update in an hour or as soon as more information becomes available.
Feb 12, 14:31 PST
Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 19:52 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 19:00 PST
Scheduled - To enhance support for the UTF-8 character set in our databases, we will be performing database maintenance on February 6th, from 7-9pm PT. During this time, customers will be unable to access the public DELETE /v3/suppression/blocks API and v2 equivalent APIs and all Suppression write operations to the database will be delayed. There will be no impact to the Mail Send functionality. Thank you for your patience through this maintenance.
Jan 31, 19:07 PST
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.