SendGrid Status

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2023

No incidents reported today.

Mar 31, 2023

No incidents reported.

Mar 30, 2023

No incidents reported.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

IP Access Management Page not loading

Resolved - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available
Mar 24, 11:08 PDT

Investigating - Starting March 24th, 2023 at around 10:04 am PDT our engineers began investigating an issue with IP Access Management. Users may experience an error page when attempting to access the IP Access Management in the SendGrid UI. API calls to the IP Access Management are also failing at this time. This does not impact mail send.
Mar 24, 10:27 PDT

Mar 23, 2023

Intermittent Mail Processing Delays and Timeouts

Resolved - From 08:45 AM PDT to 09:05 AM PDT on March 23, 2023, we experienced an issue that may have affected processing times, and may have also resulted in connection time-outs to our servers. Potential impacts to users may include those that utilize the parseapi feature, as well as some "Forward Bounce" information. Our engineers were able to quickly identify the issue and deploy a fix, and all systems are operating normally at this time. If you experienced degradation in service during this window, please contact Support.
Mar 23, 08:00 PDT

Mar 22, 2023

Global Stats Maintenance: Wednesday, March 22nd from 1PM to 4PM PT

Completed - The scheduled maintenance has been completed.
Mar 22, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 13:00 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on Global Stats, March 22nd, from 1PM-4PM PT. During this time, Global Stats will still be processed, but customers could experience delayed Global Stats updates. Mail sending will not be impacted. Thank you for your patience through this maintenance.
Mar 14, 08:20 PDT

Mar 21, 2023

Issues with Event Webhook for a small set of users

Resolved - Our engineers have implemented and monitored a fix and they confirmed that the issue with the SendGrid Event Notification Webhook has been resolved. All services are now operating normally at this time.
Mar 21, 22:34 PDT

Update - Our engineers have identified the issue and are working towards a fix. We expect to provide another update as soon as more information becomes available.
Mar 21, 18:54 PDT

Update - Our engineers have identified the issue and are working towards a fix for the users not receiving event data via the Event Notification Webhook. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 21, 17:35 PDT

Identified - Our engineers have identified the issue and are working towards a fix for the users not receiving event data via the Event Notification Webhook. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 21, 17:31 PDT

Investigating - Starting around 4:10PM PST on March 21st, 2023, our engineers began investigating an issue with the Event Notification Webhook. A small set of around 40 users are not receiving event data via the Event Notification Webhook. This does not impact mail send, nor does it impact data sent to the Email Activity Feed. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 21, 16:28 PDT

Mar 20, 2023

Intermittent Console Errors

Resolved - Our engineers have monitored the fix and confirmed the issue with the SendGrid website has been resolved. All services are now operating normally at this time.
Mar 20, 15:07 PDT

Monitoring - Monitoring: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in one hour or as soon as more information becomes available.
Mar 20, 14:31 PDT

Update - Our engineers continue working toward a fix. As a current workaround for this issue, refreshing the web browser used to access the site will allow the site to load fully. We will provide another update in two hours or as soon as more information becomes available.
Mar 20, 14:21 PDT

Identified - Our engineers have identified the issue and are working toward a fix. As a current workaround for this issue, refreshing the web browser used to access the site will allow the site to load fully. We will provide another update in one hour or as soon as more information becomes available.
Mar 20, 13:23 PDT

Investigating - Starting around 11:58 PT on Monday 03/20/2023, our engineers began investigating an issue with the SendGrid website. Users may experience intermittent issues with new account signups, account upgrades, and menu options on the website not loading correctly upon logging in. As a current workaround for this issue, refreshing the web browser used to access the site will allow the site to load fully. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
Mar 20, 13:22 PDT

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.