SendGrid Status

Aug 11, 2022

No incidents reported today.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

Intermittent 500 Errors Received on Multiple Endpoints

Resolved - Our engineers have monitored the fix and confirmed the intermittent 500 errors on multiple endpoints has been resolved. All services are now operating normally at this time. We thank you for your patience through this.
Aug 5, 15:00 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 13:57 PDT

Update - We are continuing to investigate this issue.
Aug 5, 13:02 PDT

Update - Issue is still being investigated by our internal teams.
Aug 5, 12:12 PDT

Update - We are continuing to investigate this issue.
Aug 5, 11:01 PDT

Update - We are continuing to investigate this issue.
Aug 5, 10:00 PDT

Investigating - Starting around 8:39AM PST on 8/5/2022, our engineers began investigating an issue with intermittent 500 errors with Suppressions, Subuser and Domain Authentication API Calls. Users may experience intermittent 500 errors when calling these endpoints. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 5, 09:00 PDT

Aug 4, 2022

Errors when attempting to access Single Sends in UI

Resolved - Our engineers have monitored the fix and confirmed the issue with errors accessing Single Sends, Account Details and the login page has been resolved. All services are now operating normally at this time.
Aug 4, 13:27 PDT

Update - We are continuing to monitor for any further issues.
Aug 4, 12:57 PDT

Monitoring - Our engineers have implemented a fix that was causing errors when attempting to access Single Sends, Account Details and the login page and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Aug 4, 11:47 PDT

Update - We are continuing to investigate this issue.
Aug 4, 11:15 PDT

Update - We are continuing to investigate this issue.
Aug 4, 10:37 PDT

Investigating - Beginning at 10:10 AM PT, our engineers began investigating an issue with UI errors, most commonly when accessing Single Sends. During this time, customers may experience an error when attempting to access Single Sends within the UI. The Account Details pages and login page may be unavailable at this time as well. This does not impact API mail send. We will provide another update within an hour or sooner if more information becomes available.
Aug 4, 10:20 PDT

Failures to Process Payments, Change Plans or Update Payment Details

Resolved - Our engineers have monitored the fix and confirmed the issue with payment processing has been resolved. All services are now operating normally at this time.
Aug 4, 07:57 PDT

Monitoring - Previous payments that were delayed are now gradually processing. However, a subset of customers may still experience delays in payment processing, along with changes to plans or updating of billing details. Our team advises allowing up to 24 hours for automated processing of any delayed payments or for manual retries. Our engineers will continue to monitor the performance of our system and provide an update within the next 24 hours or as soon as more information is available.
Aug 3, 18:10 PDT

Identified - Our engineers have identified the current billing issues associated to third party providers. A subset of customers may experience delays in seeing payment or plan upgrades process. There may also be errors when updating the payment method, and when trying to process any previous payments. Mail send is not affected at this time. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 16:55 PDT

Investigating - Starting around 4:00 PM PST on August 3rd, 2022, our team began investigating billing issues. Customers may experience delays in seeing their payments or plan upgrades processed. Mail send is not affected at this time. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 16:21 PDT

Aug 3, 2022

Aug 2, 2022

Global Stats Delay: August 1st 1PM-5PM PT

Completed - The scheduled maintenance has been completed.
Aug 2, 12:42 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 2, 12:41 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 13:00 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing a scheduled maintenance on Global Stats August 1st. Global stats will be delayed by 30 mins to 4 hours during this maintenance window. Mail send will not be affected during this maintenance window. This will be resolved once maintenance is complete. Thank you for your patience.
Jul 14, 12:47 PDT

Aug 1, 2022

500 errors from SendGrid V3 API and User interface errors

Resolved - Our engineers have confirmed the issue has been resolved. Customers who were experiencing issues logging in or with 500 errors while performing v3 API calls, should no longer see those issues. All systems are operating normally at this time.
Aug 1, 10:53 PDT

Monitoring - Starting around 9:37 AM PT our engineers identified intermittent issues with login through our User Interface. API mail send wasn't affected, but most of V3 API endpoints were. Customers attempting to hit impacted endpoints would have received a 5xx error during this time. We identified the cause and deployed a fix. We are monitoring this, and we'll provide an update in 30 minutes or as soon as more information becomes available.
Aug 1, 10:12 PDT

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

Global Stats Delay: Emergency maintenance July 29 3.30 pm - 6.30 PM PT

Completed - The scheduled maintenance has been completed.
Jul 29, 17:56 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 15:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 29, 15:05 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing an emergency maintenance on Global Stats . Global stats will be delayed by 30 mins to 2 hours during this maintenance window. This maintenance will only affect retrieving Global Stats; mail send will not be affected. This will be resolved once maintenance is complete. Thank you for your patience.
Jul 29, 15:04 PDT

Jul 28, 2022

Login, Upgrade/Downgrade Issues

Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. Customers who were experiencing issues logging in or upgrading/downgrading should no longer see those issues. All systems are operating normally at this time.
Jul 28, 14:06 PDT

Update - Our engineers are continuing to monitor system performance. We will provide another update within one hour or sooner if more information becomes available.
Jul 28, 13:39 PDT

Monitoring - Our engineers are continuing to monitor system performance. We will provide another update within one hour or sooner if more information becomes available.
Jul 28, 12:43 PDT

Update - Our engineers implemented a fix at 11:22 AM PT and are monitoring system performance. Customers experiencing login issues or the inability to upgrade or downgrade should no longer be impacted. We will provide another update in an hour or as soon as more information becomes available.
Jul 28, 11:39 PDT

Identified - Starting around 10 AM PT on July 28th, our engineers began investigating an issue with a third-party provider. Customers may experience issues with logging in, signups and upgrade/downgrades. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Jul 28, 10:56 PDT