SendGrid Status

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 18, 2021

No incidents reported today.

Apr 17, 2021

V3 Categories Maintenance: April 17th, 11am - 12pm PT

Completed - The scheduled maintenance has been completed.
Apr 17, 12:25 PDT

Update - In order to ensure the stability and scalability of our systems we are extending the maintenance for an additional hour. During this time, customers may experience increased HTTP errors when retrieving, creating, updating, or deleting categories via V3 categories endpoints as well as the UI. We will resolve the maintenance in an hour or when the maintenance is finished, whichever comes first. Thank you for your patience.
Apr 17, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 11:00 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are making updates to our V3 Categories endpoints scheduled April 17th, 2021 from 11am to 12pm PT. During this time, customers may experience increased HTTP errors when retrieving, creating, updating, or deleting categories via V3 categories endpoints as well as the UI. This will be resolved once maintenance is complete. Thank you for your patience.
Apr 12, 08:44 PDT

Apr 16, 2021

Global Stats and Engagement Stats Delayed

Resolved - From about 6am to 7am PT, our engineers identified issues with Global Stats and Engagement Stats. While this issue was occurring, customers may have experienced delays when accessing Global Stats and Engagement Stats (including click and open events). This did not impact mail send. Global Stats and Engagement Stats are now functioning normally as expected.
Apr 16, 07:36 PDT

Apr 15, 2021

No incidents reported.

Apr 14, 2021

Global Stats and Engagement Stats Delayed

Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. Global Stats and Engagement Stats are caught up and functioning as expected.
Apr 14, 15:58 PDT

Monitoring - Engineers have put in a fix and all delayed stats are caught up. We will monitor the fix moving forward. We will provide another update in an hour or as soon as more information becomes available.
Apr 14, 15:28 PDT

Update - Our engineering team continues to work to bring systems back online and process delayed events. Customers may still see delays with Global Stats and Engagement stats. We will provide another update in an hour or as soon as more information becomes available.
Apr 14, 14:57 PDT

Update - Engineering is still working to mitigate the issue. Customers may still see delays with Global Stats and Engagement stats. We will provide another update in an hour, or as soon as more information becomes available.
Apr 14, 13:58 PDT

Identified - Our engineers have identified the issue and are working toward a fix. The Global Stats delay from 8:40AM PT to 9:55AM PT has been caught up. We estimate it will take about 1.5 hrs for Global Stats delays since 9:55AM PT to catch up. We will provide another update in an hour or as soon as more information becomes available.
Apr 14, 13:06 PDT

Update - Our engineering teams are continuing to investigate the issue and work towards mitigating additional impact. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 11:57 PDT

Update - We are continuing to investigate this issue.
Apr 14, 10:59 PDT

Update - We are still investigating an issue with Global and Engagement Stats. Customers may notice stats delays, including open and click events. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 10:58 PDT

Investigating - We are currently investigating an issue with Global Stats and Engagement Stats delays starting around 8:40AM PT. This is not impacting mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 09:56 PDT

Timeout Errors for Legacy Marketing Campaigns

Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. Legacy Marketing Campaigns is operating normally at this time. We appreciate your patience and apologize for any inconvenience this may have caused.
Apr 14, 11:44 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. Customers should now be able to access Legacy Marketing Campaigns. We will provide another update in the next 30 minutes.
Apr 14, 11:13 PDT

Update - We are continuing to investigate this issue. Customers will still see timeout errors when attempting to access Legacy Marketing Campaigns. New Marketing Campaigns and Mail Send are not impacted at this time. We will provide an update in an hour or as soon as more information becomes available.
Apr 14, 10:52 PDT

Investigating - Starting around 9:22 A.M. PDT on April 14, 2021, our engineers began investigating an issue with Legacy Marketing Campaigns. Customers may experience 504 Gateway Timeouts when attempting to access features within Legacy Marketing Campaigns. We will provide another update in an hour or as soon as more information becomes available.
Apr 14, 09:52 PDT

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

Default domain authentication invalidating

Resolved - From March 29th 2021 12:47pm PDT - April 7th 2021 4:30 PDT we experienced an issue with domain authentication. We have confirmed that this issue has been resolved. Please attempt to re-validate any default domain authentication records that became invalid during this time. All services are now operating normally.
Apr 7, 16:42 PDT

Update - At 03:45 PDT, our engineers have implemented a fix and are monitoring system performance. Please attempt to re-validate any default domain authentication records that failed to validate during this outage. We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 7, 15:55 PDT

Update - We are continuing to investigate this issue.
Apr 7, 15:29 PDT

Investigating - Around 2:50pm PT, our engineers began investigating an issue with Domain Authentication, in which users who attempt to validate a new domain will invalidate their default domain and fall back to the default of sendgrid.net. We will provide another update in an hour or as soon as more information becomes available.
Apr 7, 15:27 PDT

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.