SendGrid Status

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

Accounts Created through Heroku experiencing Single Sender Verification Enforced where it Previously was not

Resolved - Our engineers have monitored the fix and confirmed the issue with Single Sender Verification on accounts created through Heroku has been resolved. All services are now operating normally at this time.
May 5, 16:20 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in within 30 minutes or as soon as more information becomes available.
May 5, 15:47 PDT

Update - Our engineers continue to work towards a fix for this issue. We will provide another update within two hours or as soon as more information is available.
May 5, 14:55 PDT

Update - We are continuing to work on a fix for this issue. We will provide another update within an hour or as soon as more information becomes available.
May 5, 13:56 PDT

Identified - Beginning at 12:30 PM PT on May 5, 2022 our engineers began investigating an issue where accounts created through Heroku were seeing Single Sender Verification enforced where it previously was not. Customers who are impacted by this issue will receive the following error when attempting to send "The from address does not match a verified Sender Identity. Mail cannot be sent until this error is resolved. Visit https://sendgrid.com/docs/for-developers/sending-email/sender-identity/ to see the Sender Identity requirements". At this moment, customers can workaround this error by setting up Domain Authentication for the sending domains. We have identified the cause of the issue and are working on a fix. We'll provide another update within an hour or as soon as more information becomes available.
May 5, 12:58 PDT

May 4, 2022

Error Thrown when Attempting to Access Your Products Page

Resolved - Our engineers have monitored the fix and confirmed that issues accessing the Your Products page are now resolved.
May 4, 13:46 PDT

Monitoring - Our engineers have identified the issue causing the Your Products page to throw an error and have released a fix. We will continue to monitor the fix to ensure this issue is resolved. We will provide another update within 30 minutes.
May 4, 13:16 PDT

Investigating - Beginning at 12:55 PM PT on May 4, 2022, our engineers began investigating an issue accessing the Your Products page from within SendGrid accounts. Customers will see an error when navigating to the Your Products page. We will provide an update within an hour or as soon as more information becomes available.
May 4, 13:01 PDT

May 3, 2022

No incidents reported.

May 2, 2022

Certificate Errors for Links in Google Chrome

Resolved - Our team re-issued the valid certificates associated with our SendGrid-hosted links. Links that previously showed the certificate error now will begin to resolve when using the re-issued links. For those still encountering the link certificate errors, please update your Google Chrome browser, clear its cache and then restart to allow usage of the new certificate.
May 2, 19:36 PDT

Update - We are still determining the solution for resolving the link certificate errors shown with Google Chrome on some versions. Updates will be given within the next two hours or as soon as more significant updates are available.
May 2, 19:15 PDT

Identified - Our team identified the root cause of the certificate errors when attempting to resolve SendGrid links with Google Chrome browser. At this time, we are working towards implementing a solution to allow links to properly resolve. Another update will be provided in one hour or when a substantial update is available.
May 2, 18:05 PDT

Investigating - Starting around 5:10 PM PT on May 2, 2022 our engineers began investigating an issue involving the validity of link certificates for SendGrid links. Customer may see errors when clicking on links when using Google Chrome. This does not impact mail send. As a workaround, please try opening the link in a different web browser. We will provide another update in 1 hour or as soon as more information becomes available.
May 2, 17:22 PDT