All Systems Operational
Mail Sending Operational
API v3 ? Operational
SMTP ? Operational
API v2 ? Operational
Marketing Campaigns Operational
Marketing Campaigns ? Operational
Webhooks Operational
Event Webhook ? Operational
Parse API ? Operational
Other Services Operational
API ? Operational
Email Activity Operational
Website ? Operational
Partners ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our Network on Saturday, March 6th, 5pm-9pm MT. During this time, customers may experience increased connection latency, longer end-to-end times, and errors on API calls and mail send. This will be resolved once maintenance is complete. Thank you for your patience through this maintenance.
Posted on Mar 1, 10:02 PST
Past Incidents
Mar 5, 2021
Resolved - From 8:00am - 8:10am PT, a subset of customers may have experienced mail send and login failures. This problem is no longer occurring and our engineers are monitoring our system performance. We apologize for any inconvenience and thank you for your patience.
Mar 5, 09:57 PST
Mar 4, 2021

No incidents reported.

Mar 3, 2021
Resolved - Starting around 3:30PM PT 3/2/21 through approximately 9:40AM PT 3/3/21 customers may have experienced issues when attempting to send a Single Send to All Contacts through the UI. The error message received would have been "Unable to send Single Send". Engineers have determined the cause and put a fix in place. At this time customers should be able to send to All Contacts successfully. If you are still experiencing this error when attempting to send to All Contacts, please refresh your screen and single send editor to allow the code fix to load, then attempt your send again. This issue only affected New Marketing Campaign Single Sends, Automation was not affected nor was Legacy Marketing Campaigns. We apologize for any inconvenience and thank you for your patience.
Mar 3, 10:12 PST
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021
Resolved - We have monitored the fix and confirmed the issue has been resolved. Our systems are operating normally at this time.
Feb 24, 17:32 PST
Monitoring - A fix has been implemented and we are no longer seeing delays to Marketing Campaigns and Marketing Campaigns related Stats. We will continue to monitor for system stability and provide another update in 16 hours or as soon as more information becomes available.
Feb 24, 17:02 PST
Update - Our engineers are continuing to work toward a fix. Customers may still notice delays for Marketing Campaigns and Marketing Campaigns related Stats. There may be some intermittent connection issues for Marketing Campaigns API. Stats and webhook posts are caught up now. We will provide updates in the next 8 hours or sooner as they become available.
Feb 24, 16:00 PST
Identified - Our engineers have identified the issue and are working toward a fix. Customers may still notice delays for Marketing Campaigns and Stats. There may be some intermittent connection issues for Marketing Campaigns API. Stats and webhook posts are still delayed. We will provide updates in the next 4 hours or sooner as they become available.
Feb 24, 14:49 PST
Update - Our engineers are still investigating this issue. The site at app.sendgrid.com should be available again. Mail queues are mostly caught up but may have some delays. Customers may still be experiencing intermittent API connection issues, and also notice delayed stats and webhook posts. We will provide updates in the next 2 hours or sooner as they become available.
Feb 24, 13:44 PST
Update - Our engineers are still investigating this issue. The current customer impact includes API connection errors, mail send delays, and site unavailability. Customers may receive 5xx errors when making API calls, but mail send requests should now be working again. Customers may also notice mail send delays, including Marketing Campaigns. Also, customers may have difficulty accessing our site at app.sendgrid.com. We will provide updates in the next hour or sooner as they become available.
Feb 24, 12:48 PST
Investigating - Starting around 12:39PM MT, we are experiencing issues with API connections, mail send delays, and site unavailability. Customers may receive 5xx errors when making API calls, including mail send. Customers may also notice mail send delays, including Marketing Campaigns. Also, customers may have difficulty accessing our site at app.sendgrid.com. Our engineers are investigating the issue. We will provide updates in the next 30 minutes or sooner as they become available.
Feb 24, 12:17 PST
Feb 23, 2021

No incidents reported.

Feb 22, 2021
Completed - The scheduled maintenance has been completed.
Feb 22, 12:03 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 11:00 PST
Scheduled - In order to increase the stability and scalability of our systems, we are making updates to our V2 Category List and Category Stats endpoints scheduled February 22nd, 2021 from 12:00pm to 1:00pm MT. During this time, customers may experience errors when retrieving category stats. This will be resolved once maintenance is complete. Thank you for your patience.
Feb 12, 09:36 PST
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 PST
Update - For clarification, this is a customer advisory. There is no maintenance work happening right now. We have attempted to notify affected customers in our outreach campaign and this is an additional step to alert customers of the breaking change that will occur if authentication methods are not updated by next Wednesday, February 17th, as outlined here: https://sendgrid.com/docs/for-developers/sending-email/upgrade-your-authentication-method-to-api-keys/.
Feb 5, 09:09 PST
In progress - For clarification, this is a customer advisory. There is no maintenance work happening right now. We have attempted to notify affected customers in our outreach campaign and this is an additional step to alert customers of the breaking change that will occur if authentication methods are not updated by next Wednesday, February 17th, as outlined here: https://sendgrid.com/docs/for-developers/sending-email/upgrade-your-authentication-method-to-api-keys/.
Feb 3, 08:00 PST
Scheduled - In order to enhance security for all of our customers, Twilio SendGrid is requiring existing Essentials customers to update their authentication to API Keys for all API and SMTP requests by Wednesday, February 17th, 2021.

Customers impacted by this breaking change will experience authentication errors when making API calls leveraging Basic Authentication. In order to ensure uninterrupted service, customers must update their authentication method to API keys by following the steps here: https://sendgrid.com/docs/for-developers/sending-email/upgrade-your-authentication-method-to-api-keys/.

Twilio has conducted an outreach campaign targeting the registered account email addresses of all customers affected by this breaking change. We are taking the additional step of including this alert here to ensure the best possible alerting to our customers
If you have any questions or need assistance please visit our documentation (https://sendgrid.com/docs/for-developers/sending-email/upgrade-your-authentication-method-to-api-keys/) or reach out to our support team (https://support.sendgrid.com/hc/en-us).
Feb 3, 07:04 PST
Feb 21, 2021

No incidents reported.

Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 23:03 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 16:01 PST
Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on one of our datacenters on Saturday, February 20th, 5pm-9pm MT. During this time, customers may experience increased connection latency, longer end-to-end times, and errors on API calls and mail send. This will be resolved once maintenance is complete. Thank you for your patience through this maintenance.
Feb 8, 11:18 PST
Feb 19, 2021

No incidents reported.