SendGrid Status

Jun 6, 2020

No incidents reported today.

Jun 5, 2020

Service Disruption - Intermittent IP Access Management and Mail Send Issues

Resolved - This morning between approximately 8:06am MT and 9:57am MT, a very small subset of customers may have experienced issues with IP Access Management (IPAM) and/or authentication errors for Mail Send. We apologize for the inconvenience this may have caused and thank you for your patience. If you have any questions, please contact our Support team at https://support.sendgrid.com/
Jun 5, 11:07 PDT

Jun 4, 2020

No incidents reported.

Jun 3, 2020

Service Disruption - Inability to Sign Up or Upgrade Accounts

Resolved - The issue with paid account signups and upgrades has been resolved. We greatly appreciate your patience and apologize for any inconvenience this may have caused. Please contact our Support team with any questions: https://support.sendgrid.com/.
Jun 3, 20:02 PDT

Monitoring - Our team has identified the source of the issue and implemented a fix. We are continuing to monitor the situation and will provide an update when we confirm the issue has been resolved. We appreciate your patience and apologize for any inconvenience this may be causing. Please contact our Support team with any questions: https://support.sendgrid.com/.
Jun 3, 19:26 PDT

Investigating - Our team is investigating reports of the inability to sign up for paid plans or upgrade accounts starting around 11:20am MT. We’ll provide updates here as we have them. We apologize for the inconvenience this may have caused and thank you for your patience. If you have any questions, please contact our Support team at https://support.sendgrid.com/
Jun 3, 17:04 PDT

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

Spam Report Database Maintenance: Saturday, May 30th, 5PM - 6PM MT

Completed - The scheduled maintenance has been completed.
May 30, 16:32 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 16:00 PDT

Scheduled - Spam Report Database will undergo scheduled maintenance on Saturday, May 30th, from 5PM - 6PM MT. During this time, customers will not be able to delete recipients from their spam lists. However, they will be able to add new recipients to their list, which will be processed after the maintenance is complete. Please contact our Support team with any questions: https://support.sendgrid.com/.
May 20, 14:08 PDT

Sender Authentication Maintenance: Saturday, May 30th, 10AM - 12:00PM MDT

Completed - The scheduled maintenance has been completed.
May 30, 10:58 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:00 PDT

Scheduled - Sender Authentication will undergo scheduled maintenance on Saturday, May 30th, from 10AM - 12:00PM MDT. Although it is unlikely, customers could experience deferred, blocked, or bounced emails due to DNS related errors during this maintenance. If an uptick in Bounce events occurs during this window, Twilio SendGrid will clean these records from our dataset so they do not impact future sending. Deferred messages will automatically be retried and blocked messages will not be suppressed. Please contact our Support team with any questions: https://support.sendgrid.com/.
May 22, 13:31 PDT

May 29, 2020

Technical Incident - Stats Delay

Resolved - Our engineers have monitored the fix and confirmed the issue is resolved. All stats that were delayed for mail send related events have fully dequeued. We apologize for any inconvenience this may have caused and thank you for your patience. Please reach out to our Support team at https://support.sendgrid.com with any questions.
May 29, 17:16 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide additional updates as they become available. Thank you for your patience and please contact our Support team at https://support.sendgrid.com if you have any questions.
May 29, 14:45 PDT

Investigating - Starting around 12:45pm MT, engineers discovered a new instance of stat delays for mail send related events such as Processed, Deferred, Block/Bounce, and Delivered. Mail send is not impacted. Our engineers are investigating the issue. We sincerely apologize for the inconvenience. Please reach out to our Support team at https://support.sendgrid.com with any questions.
May 29, 12:58 PDT

Technical Incident - Stats Delay

Resolved - Our engineers have monitored the fix and confirmed the issue is resolved. All stats that were delayed for mail send related events have fully dequeued. We apologize for any inconvenience this may have caused and thank you for your patience. Please reach out to our Support team at https://support.sendgrid.com with any questions.
May 29, 11:38 PDT

Monitoring - Our engineers have implemented a fix and are now monitoring its performance. We will provide additional updates as they become available. Thank you for your patience and please contact our Support team at https://support.sendgrid.com if you have any questions.
May 29, 11:22 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide additional updates as they become available. Thank you for your patience and please contact our Support team at https://support.sendgrid.com if you have any questions.
May 29, 10:13 PDT

Investigating - Starting around 9am MT, a subset of customers may notice a delay in stats for mail send related events such as Processed, Deferred, Block/Bounce, and Delivered. Mail send was not impacted. Our engineers are investigating the issue. We apologize for any inconvenience this may cause. Please reach out to our Support team at https://support.sendgrid.com with any questions.
May 29, 09:41 PDT

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.