Update - We are continuing to monitor as our third party works towards implementing a fix. We apologize for the inconvenience. Please expect an update within two hours.
Nov 25, 21:14 PST

Update - We will continue to monitor as our third party works towards implementing a fix. We apologize for the inconvenience. Please expect another update within two hours.
Nov 25, 19:12 PST

Update - We are continuing to monitor as our third party works towards implementing a fix. We apologize for the inconvenience. Please expect an update within two hours.
Nov 25, 17:15 PST

Update - We continue to work on the third party incident. To clarify the impact to the Event Webhook: events were delayed between 6:11am MT - 8:11am MT, we took mitigation steps and no webhook posts since 8:11am MT have been impacted. Email API was not impacted at any time.

New Marketing Campaigns Single Sends and Automations are disabled and adding or updating Contacts is delayed.

Legacy Marketing Campaigns is not affected. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 16:06 PST

Update - We will continue to monitor as our third party works towards implementing a fix. We apologize for the inconvenience. Please expect another update within two hours.
Nov 25, 15:05 PST

Update - We are continuing to monitor as our third party works towards implementing a fix. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 14:12 PST

Update - The third party incident is still ongoing. Impact has not changed - there are still delayed Webhook POSTs and New Marketing Campaigns issues. Single Sends and Automations are disabled and adding or updating Contacts is delayed. Legacy Marketing Campaigns is not affected. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 13:05 PST

Update - We are still working on the third party incident. Current impact has not changed - there are still delayed Webhook POSTs and New Marketing Campaigns issues. Single Sends and Automations are disabled and adding or updating Contacts is delayed. Legacy Marketing Campaigns is not affected. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 12:05 PST

Update - We continue to work on the third party incident. Current impact is unchanged - there are still delayed Webhook POSTs and New Marketing Campaigns issues. Single Sends and Automations are disabled and adding or updating Contacts is delayed. Legacy Marketing Campaigns is not affected. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 11:06 PST

Update - We continue to work on the third party incident. Current impact is still delayed Webhook POSTs and New Marketing Campaigns issues. Currently we have temporarily disabled Single Sends and Automations during this issue. It is also important to note that adding or updating contacts is delayed. Legacy Marketing Campaigns is not affected. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 10:14 PST

Update - We are still working on the third party incident. Current impact is delayed Webhook POSTs and Marketing Campaigns issues including delays in sends. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 09:05 PST

Update - We are continuing to work on a fix for this issue.
Nov 25, 08:07 PST

Update - Further investigation shows that there is also a delay in Marketing Campaigns Single Sends and Automatons due to the third party incident. We are investigating the issue and will provide updates every 60 minutes or sooner if information becomes available. We apologize for any inconvenience this may cause.
Nov 25, 08:05 PST

Identified - Due to a third party incident occurring this morning starting around 6:11AM MT, customers may experience delays in stats and event webhoook POSTs to their endpoints. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 07:15 PST