SendGrid Status

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 9, 2024

No incidents reported today.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

Intermittent Errors on SendGrid Plan Changes and Billing Payments

Resolved - Our engineers have monitored the fix and confirmed the issue with billing functionality has been resolved. All services are now operating normally at this time.
Sep 4, 14:38 PDT

Update - Our teams are continuing to monitor system performance and the third party fix. We will provide another update in one hour or as soon as more information becomes available.
Sep 4, 14:09 PDT

Monitoring - As of 12:41 PM PDT on 9/4/2024, the third party involved in this incident has notified that a fix deployment has been made they are monitoring system performance. We will provide another update in one hour or as soon as more information becomes available.
Sep 4, 13:16 PDT

Investigating - Due to a third party provider incident, the SendGrid platform is experiencing an issue in billing functionality as of 11:25AM PDT on 9/4/2024. Users may experience intermittent Internal 500 errors when attempting to upgrade or downgrade plans, and inability to access the billing page via the user interface. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 12:18 PDT

Sep 3, 2024

No incidents reported.

Sep 2, 2024

Email Sending Delay

Resolved - Our engineers have monitored the fix and confirmed the issue with email sends has been resolved. All services are now operating normally at this time.
Sep 2, 09:22 PDT

Update - We are continuing to monitor for any further issues.
Sep 2, 09:05 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 07:34 PDT

Identified - The issue has been identified and a fix is being implemented.
Sep 2, 07:33 PDT

Investigating - Starting around 6:15 AM PT, our began receiving reports regarding issues with mail send delays. Customers may receive 5xx errors or Internal Server Errors when attempting to send mail via API call or through SMTP. Customers may notice mail send delays. We will provide updates in the next 1 hour or sooner as they become available.
Sep 2, 06:40 PDT

Users are unable to login to SendGrid UI. Error "Failed to Fetch"

Resolved - Our engineers have monitored the fix and confirmed the login issue has been resolved. All services are now operating normally at this time.
Sep 2, 00:42 PDT

Monitoring - Our engineers have implemented a fix and are monitoring, while users will be able to login to the SendGrid account. We will provide another update in hour or as soon as more information becomes available.
Sep 2, 00:28 PDT

Update - Our engineers identified the issue and are working towards a fix. We will provide another update very soon as more information becomes available.
Sep 1, 23:37 PDT

Identified - Our engineers identified the issue at 21:30 Pacific Time (PT) and are working toward a fix. We will provide another update very soon as more information becomes available.
Sep 1, 21:43 PDT

Investigating - We are currently investigating an issue affecting the ability of some users to log into their SendGrid accounts. Impacted users may encounter a "Failed to Fetch" error message when attempting to log in.

Please note that this issue does not affect email sending, and your outgoing mail will continue to function as expected. Our engineering team is actively working to resolve this problem.

We will provide an update within the next hour or sooner if more information becomes available.
Sep 1, 21:32 PDT

Sep 1, 2024

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

Click Tracking Events Delayed and Minor Impact on Single Sends

Resolved - Our engineers have monitored the fix and confirmed the issue with click tracking and Single Sends has been resolved. All services are now operating normally at this time.
Aug 29, 03:45 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in hour or as soon as more information becomes available.
Aug 29, 03:40 PDT

Update - We are continuing to work on a fix for this issue.
Aug 29, 03:39 PDT

Identified - Due to incident with third-party vendors, between 1:40 AM Pacific Time and 2:50 AM Pacific Time on 29th Aug 2024, our engineers began investigating an issue with click tracking and Single Sends. Users may experience delays with click tracking events being updated and issues with Single Sends. This does/does not impact mail send.

Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Aug 29, 03:32 PDT

Aug 28, 2024

Customers received incorrect usage alert emails

Resolved - On 8/28/24, some customers were sent emails that incorrect stated usage was over the daily limit and in some cases over 100% of the daily limit. We identified the cause of the issue and have corrected it so future usage alerts will be correct. No emails were sent in error from impacted accounts, and emails can still be sent as long as the account is under its daily/ monthly limit.
Aug 28, 08:00 PDT

Aug 27, 2024

No incidents reported.

Aug 26, 2024

No incidents reported.