SendGrid Status

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 18, 2021

No incidents reported today.

Jun 17, 2021

Marketing Campaigns customers unable to use Email Testing feature

Resolved - Our team has identified the issue and has deployed a fix. It is expected that customers will be *unable* to access the Email Testing feature until Monday, June 21, so some degraded performance is expected with this particular feature until that time. We will continue to monitor the situation as it resolves. Please contact support with any questions.
Jun 17, 15:57 PDT

Identified - Our team has identified the issue and is working towards a fix. We will provide another update as soon as more information becomes available.
Jun 17, 15:29 PDT

Investigating - Starting around 6:32PM PT on Wednesday June 16th, we began investigating an issue with our Email Testing feature. Those affected will experience issues sending or viewing email tests using the Marketing Campaigns platform. NOTE - this does not affect "send a test" feature or those using our Legacy Marketing Campaigns feature; this appears to be limited to the Email Testing feature of our new Marketing Campaigns platform (Basic, Advanced accounts). Our engineers are working towards a fix. We will provide another update in hour or as soon as more information becomes available.
Jun 17, 14:25 PDT

Jun 16, 2021

SendGrid API Doc web pages failing to load

Resolved - This incident has been resolved. Customers may have experienced 500 or 404 errors when trying to access API documentation from about 9am PT until about 1:30 PM PT on June 16. The vast majority of documentation should now be able to be accessed. Please reach out to SendGrid support if you continue to encounter 500 or 404 errors when trying to access API documentation.
Jun 16, 14:49 PDT

Monitoring - We are monitoring the issue of 500 and 404 errors on our API docs. A fix has been deployed, and we are seeing that docs that were previously inaccessible are now able to be accessed, although the process is still rolling out and some docs may continue to show errors in the short term. We will continue to monitor and provide more information as it becomes available.
Jun 16, 13:52 PDT

Identified - We are continuing to monitor the 500 type error issue with our API docs. We have also identified that there are a subset of docs that are now returning 404 errors when accessed and are reviewing these errors as well. Please continue to access the API reference documentation at https://sendgrid.api-docs.io/v3.0/ in the meantime. Another update will be provided when more information has become available.
Jun 16, 12:14 PDT

Update - Access to most API Docs have been restored at this time. We are continuing to monitor this issue and are continuing to deploy a fix to bring the remaining documents back online. Please continue to access the API reference documentation at https://sendgrid.api-docs.io/v3.0/ in the meantime. Another update will be provided when more information has become available.
Jun 16, 11:13 PDT

Update - We are continuing to monitor this issue at this time. Please continue to access the API reference documentation at https://sendgrid.api-docs.io/v3.0/ in the meantime. We will provide another update in about an hour or as more information becomes available.
Jun 16, 10:05 PDT

Monitoring - We are currently monitoring an issue with some SendGrid API reference documentation web pages. Some API reference pages may be failing to load and returning `500` errors. The issue was discovered at about 8AM PT on June 16. Customers can continue to access the API reference information at https://sendgrid.api-docs.io/v3.0/ while we work to resolve the issue. A fix is being deployed. This issue impacts documentation only; all APIs are working as expected. We will provide another update in about an hour or as more information becomes available.
Jun 16, 09:03 PDT

Sender Authentication Errors

Resolved - Our engineers have monitored all impacted systems and confirmed all potential issues have been resolved. Customers may have experienced sender authentication issues from 5AM PST to 5:51AM PST, on June 16th. All services are now operating normally.
Jun 16, 06:45 PDT

Investigating - Starting around 5AM PST, on June 16th, our engineers began investigating an increase in 500 errors for sender authentication due to a third party outage. Customers may see 500 errors when validating a domain authentication or branded link. Mail send is not affected. We will provide another update in an hour or as soon as more information becomes available.
Jun 16, 06:24 PDT

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

Legacy Marketing Campaigns Maintenance: Saturday, June 5 from 2PM to 4PM PT

Completed - The scheduled maintenance has been completed.
Jun 5, 15:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 14:00 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on Legacy Marketing Campaigns Saturday, June 5, from 2PM to 4PM PT. During this time, customers may experience Delayed stats and A/B campaign sending delay for legacy marketing campaigns. Thank you for your patience through this maintenance.
May 28, 06:03 PDT

Jun 4, 2021

No incidents reported.