SendGrid Status

Dec 5, 2021

Inbound parse, Spam reports and Bounce events delays

Resolved - Our engineers have monitored and confirmed that the delays with spam reports, bounce events and inbound parse have been resolved. All systems are operational. Thank you for your continued patience.
Dec 5, 09:03 PST

Update - The team continues monitoring for any further issues. We will provide another update in two hours, or as soon as more information becomes available.
Dec 5, 08:00 PST

Update - We are continuing to monitor for any further issues.
Dec 5, 06:37 PST

Monitoring - Our engineers have mitigated the issue, and the delayed bounce events, spam reports and inbound parse posts are all caught up. The team will continue to monitor the performance of our systems. We will provide another update in two hours, or as soon as more information becomes available.
Dec 5, 06:00 PST

Update - Our engineering team continues to work on mitigating the issue. Customers may still see delays when it comes to bounce events, spam reports and inbound parse posts. We will provide another update in an hour or as soon as more information becomes available.
Dec 5, 05:07 PST

Update - We are continuing to work towards a fix in relation to the delays on bounce events, spam reports and inbound parse posts. We will provide another update within an hour or sooner as more information becomes available to our team
Dec 5, 03:59 PST

Update - We are continuing to work towards a fix in relation to the delays on bounce events, spam reports and inbound parse posts. We will provide another update within an hour or sooner as more information becomes available to our team
Dec 5, 02:58 PST

Identified - Our engineers have identified the issue causing the delays on Bounce events, Spam reports and Inbound parse posts and are working towards a fix. We will provide another update in an hour or as soon as more information becomes available.
Dec 5, 01:56 PST

Investigating - On December 4th, around 11:00 p.m. PT, our engineers began investigating an issue that is causing delays in Bounce events, Spam reports, and Inbound parse. Delays in stats and Inbound parse posts may occur for the customer. We will issue another update in 30 minutes or as soon as new information becomes available.
Dec 5, 01:28 PST

Dec 4, 2021

Emergency Database Maintenance: Saturday, December 4th from 7 PM to 9:00 PM PT

Completed - The scheduled maintenance has been completed.
Dec 4, 21:00 PST

Update - Scheduled maintenance is currently in progress. The maintenance schedule has been increased by one hour. It is expected to be finished at 10 PM PT.

We will provide updates as necessary.
Dec 4, 20:42 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 19:00 PST

Scheduled - In order to increase the stability and scalability of our systems, we are performing an emergency maintenance on our databases, December 4th, from 7 PM - 9 PM PT. During this time, customers may experience delays when using Global Stats.

Thank you for your patience through this maintenance.
Dec 4, 17:57 PST

Potential duplicate Unique Clicks and Unique Opens.

Resolved - Our engineers have monitored the fix and confirmed the issue with potential duplicate events for Unique Clicks and Unique Opens has been resolved. All services are now operating normally at this time.
Dec 4, 17:41 PST

Update - Our engineers have implemented a fix and are monitoring system performance. Potential duplicate Unique clicks and Opens are no longer being produced. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 4, 16:36 PST

Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks. We expect that the fix will be rolled out early next week once it is fully validated. Additionally, we will be providing a daily update moving forward, or as soon as we have new information to share.
Dec 3, 19:50 PST

Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks. We expect that the fix will be rolled out early next week once it is fully validated. Additionally, we will be providing a daily update moving forward, or as soon as we have new information to share.
Dec 2, 18:26 PST

Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks. We expect that the fix will be rolled out early next week once it is fully validated. Additionally, we will be providing a daily update moving forward, or as soon as we have new information to share.
Dec 1, 18:21 PST

Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

We will provide another update within 8 hours or sooner as more information becomes available to our team.
Dec 1, 10:40 PST

Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

The following services are no longer experiencing statistics delays: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.

We will provide another update within 8 hours or sooner as more information becomes available to our team.
Dec 1, 02:37 PST

Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

The following services are no longer experiencing statistics delays: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.

We will provide another update within 8 hours or sooner as more information becomes available to our team.
Nov 30, 16:37 PST

Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

The following services are no longer experiencing statistics delays: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.

We will provide another update within 8 hours or sooner as more information becomes available to our team.
Nov 30, 08:37 PST

Update - The following services - Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook are no longer experiencing statistics delays. Engineering will continue to monitor into the morning to ensure system stability.
Nov 29, 22:33 PST

Update - The following services - Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook are no longer experiencing statistics delays. Engineering will continue to monitor into the morning to ensure system stability.
Nov 29, 22:23 PST

Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

Currently, the following services are exhibiting delays due to delays caused by the duplicate events: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.

We will provide another update within 2 hours or sooner as more information becomes available to our team.
Nov 29, 21:01 PST

Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

Currently, the following services are exhibiting delays due to delays caused by the duplicate events: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.

We will provide another update within 2 hours or sooner as more information becomes available to our team.
Nov 29, 19:00 PST

Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

Currently, the following services are exhibiting delays due to lag caused by the duplicate events:
Email Activity, Legacy Email Activity, Global Stats, Category Stats, and Event Webhook.

We will provide another update within 2 hours or sooner as more information becomes available to our team.
Nov 29, 17:00 PST

Update - We are continuing to work towards a fix in relation to the potential duplicate events for unique opens and unique clicks. We will provide another update within an hour or sooner as more information becomes available to our team.
Nov 29, 16:27 PST

Update - We are continuing to work towards a fix in relation to the potential duplicate events for unique opens and unique clicks. We will provide another update within an hour or sooner as more information becomes available to our team.
Nov 29, 15:28 PST

Identified - Our engineers have identified the issue related to potential duplicate events for unique opens and unique clicks and are working towards a fix. We will provide another update in the next hour or as soon as more information becomes available.
Nov 29, 14:30 PST

Investigating - Starting around 1:17 PM PST on November 29, 2021, our engineers began investigating potential duplicate events for Unique Opens and Unique Clicks. Customers may experience possible inflated metrics for unique events. This does not impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.
Nov 29, 14:01 PST

Dec 3, 2021

Dec 2, 2021

Unexpected deletion of Legacy Contacts due to accounts being prematurely billing terminated.

Resolved - Between 14:00 PST November 29th, 2021 and 16:00 PST November 30th, 2021, our engineers identified a subset of Legacy Marketing Campaigns customers whose contacts were deleted when their accounts were prematurely billing terminated as a result of the Billing Incident that occurred on November 29, 2021.

At this point, Legacy Contacts have been successfully restored for all affected customers.
Dec 2, 18:38 PST

Dec 1, 2021

Nov 30, 2021

Billing Terminated Issue

Resolved - Our engineers have monitored the fix and confirmed that users who were improperly terminated for a billing issue has been resolved. Thank you for your continued patience.
Nov 30, 15:57 PST

Monitoring - Our engineers have implemented a fix in which all users who were improperly terminated for a billing issue have had their services fully restored. We are monitoring system performance at this time. We will provide another update in an hour or as soon as more information becomes available.
Nov 30, 15:06 PST

Update - We are continuing to remediate any remaining users who have been affected by this billing issue. We will provide another update within 2 hours or as soon as more information becomes available.
Nov 30, 14:43 PST

Update - Our engineers have now reactivated any accounts that were billing terminated due to this issue. We are continuing to remediate any remaining users who have been affected by this billing issue. We will provide another update within 2 hours or as soon as more information becomes available.
Nov 30, 12:36 PST

Update - We are continuing to work on a fix for this issue.
Nov 30, 10:05 PST

Update - We are continuing to remediate any remaining users who have been affected by this billing issue. We will provide another update within 2 hours or as soon as more information becomes available.
Nov 30, 08:27 PST

Update - We are continuing to work on a fix for this issue.
Nov 29, 17:22 PST

Identified - Our engineers have identified an issue in our billing process which inadvertently affected a subset of users. We are working to remediate any remaining users who have been affected. Our engineers are continuing to monitor this overnight, and we will provide another update within 16 hours or as soon as more information becomes available.
Nov 29, 17:21 PST

Update - We are continuing to investigate this issue in relation to accounts being billing terminated prematurely. We will provide another update within an hour or sooner as more information becomes available to our team.
Nov 29, 16:18 PST

Investigating - Starting around 2PM PT on November 29th, our engineers began investigating an issue with a subset of customers who may have had their account prematurely billing terminated. This would impact mail send if your account was billing terminated due to this issue. We will provide another update in an hour or as soon as more information becomes available.
Nov 29, 15:19 PST

Global Statistics Delay

Resolved - Our engineers have monitored the fix and confirmed the issue with the delays in global statistics has been resolved. All services are now operating without delays at this time.
Nov 30, 08:36 PST

Monitoring - The delay in Global Statistics has been mitigated. Engineering will continue to monitor into the morning to ensure system stability.
Nov 29, 22:31 PST

Update - Our team is continuing mitigation efforts. We will provide another update as soon as more information becomes available to our team.
Nov 29, 17:27 PST

Update - Global Statistics delays are ongoing, and engineers are continuing mitigation efforts. We will provide another update as soon as more information becomes available to our team.
Nov 29, 14:45 PST

Update - Due to high mail volume, Global Statistics delays are going to be expected for the next few hours. We will provide another update as soon as more information becomes available to our team.
Nov 29, 10:10 PST

Update - We are continuing to work towards a fix in relation to the global statistics delays. We will provide another update within an hour or sooner as more information becomes available to our team.
Nov 29, 08:55 PST

Identified - Our engineers have identified the issue related to global statistics delays and are working towards a fix. We will provide another update in the next hour or as soon as more information becomes available.
Nov 29, 07:56 PST

Investigating - Starting around 6:30 AM PST on November 29, 2021, our engineers began investigating delays on global statistics. Customers may experience delays in global statistics reflecting in their account. This does not impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.
Nov 29, 07:25 PST

Nov 29, 2021

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

Global Statistics Delay

Resolved - Our engineers have monitored the fix and confirmed the issue with the delays in global statistics has been resolved. All services are now operating normally at this time.
Nov 26, 14:10 PST

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in the next 30 minutes or as soon as more information becomes available.
Nov 26, 13:39 PST

Identified - We are currently continuing to work towards a fix for this issue. Customers will continue to see delayed statistics when using the Global Statistics API endpoints; this would not effect the event webhook. We will provide another update in the next 2 hours or as soon as more information becomes available.
Nov 26, 12:51 PST

Monitoring - We are currently continuing to work towards a fix for this issue. Customers will continue to see delayed statistics when using the Global Statistics API endpoints; this would not effect the event webhook. We will provide another update in the next 2 hours or as soon as more information becomes available.
Nov 26, 12:48 PST

Update - We are currently continuing to work towards a fix for this issue. We will provide another update within the next 2 hours or sooner as more information becomes available to our team.
Nov 26, 10:49 PST

Update - We are currently continuing to work towards a fix for this issue. We will provide another update within an hour or sooner as more information becomes available to our team.
Nov 26, 09:50 PST

Update - We are currently continuing to work towards a fix for this issue. We will provide another update within an hour or sooner as more information becomes available to our team.
Nov 26, 08:50 PST

Identified - Our engineers have identified the issue related to global statistics delays and are working towards a fix. We will provide another update in the next hour or as soon as more information becomes available.
Nov 26, 07:59 PST

Investigating - Starting around 7:00 AM PST on November 26 2021, our engineers began investigating delays on global statistics. Customer may experience delays in global statistics reflecting in their account. This does not impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.
Nov 26, 07:30 PST

Nov 25, 2021

No incidents reported.

Nov 24, 2021

Email credit limits not removed after upgrading from a free account to a paid account

Resolved - Our engineers have monitored the fix and confirmed the issue with credit limits not being removed from accounts after they are upgraded from a Free to Paid plan has been resolved. All services are now operating normally at this time. We appreciate your patience and understanding as we worked to resolve this issue.
Nov 24, 17:49 PST

Update - Our engineers are currently monitoring the fix that was put in place and system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Nov 24, 17:18 PST

Update - Our engineers are currently monitoring the fix that was put in place and system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Nov 24, 16:46 PST

Monitoring - Our engineers have implemented a fix and are monitoring system performance. This fix in place has mitigated the issue for newly upgrading accounts and our team is currently working to remediate previously affected accounts related to this issue. We will provide another update in 30 minutes or as soon as more information becomes available.
Nov 24, 16:09 PST

Update - We are currently continuing to work towards a fix for this issue. We will provide another update within an hour or sooner as more information becomes available to our team.
Nov 24, 15:28 PST

Update - We are currently continuing to work towards a fix for this issue. We will provide another update within an hour or sooner as more information becomes available to our team.
Nov 24, 14:28 PST

Update - We are continuing to work towards a fix for this issue. We will provide another update within an hour or sooner if more information becomes available.
Nov 24, 13:30 PST

Identified - Our engineers have identified the issue preventing credit limits from being removed and are working towards a fix. We will provide another update within an hour or sooner if more information becomes available.
Nov 24, 12:33 PST

Investigating - At 11:37 AM PST on Wednesday, November 24, our engineers began investigating an issue with credit limits not being removed from accounts after they are upgraded from a Free to Paid plan. This will impact customers' ability to send over 100 emails per day until the limit is removed. This only impacts customers who have recently upgraded to a paid plan from a free plan. We will provide an update within an hour or when more information becomes available.
Nov 24, 12:00 PST

New Signups, Upgrades and Marketing Campaign Failures

Resolved - Our engineers have monitored the fix and confirmed the issues with account sign-up and upgrades, Marketing Campaigns and Legacy Marketing Campaigns, template retrievals, and Email Validations API have all been resolved. All services related to this are now operating normally at this time. We appreciate your patience and understanding through this.
Nov 24, 12:33 PST

Monitoring - Our teams have identified and monitoring fixes in place for the remaining issues related to Email Validations API. We will provide another update in the next 30 minutes or as soon as more information becomes available.
Nov 24, 12:03 PST

Update - At this time, our team has identified and began monitoring a fix associated to the account creation, upgrades and Marketing Campaigns. We are still investigating the related issues related to utilizing Email Validations API. We will provide an update within the next 30 minutes or as we uncover more information.
Nov 24, 11:53 PST

Update - As we continue to investigate this issue, we are beginning to see additional failures related to templates as well as the Email Validations API. At this point, customers may experience issues related to account creation, account upgrades, Marketing Campaigns and Legacy Marketing Campaigns, retrieving select templates and utilizing Email Validations API
Nov 24, 11:36 PST

Investigating - Starting around 10:45am PST on November 23rd 2021, our engineers began investigating an issue where some accounts encounter issues tied to account creation, upgrades, as well as marketing campaigns. This does not impact mail send at this time and we are continuing to measure the scope of impact. We will provide another update in 30 minutes or as soon as more information becomes available.
Nov 24, 11:17 PST

Nov 23, 2021

No incidents reported.

Nov 22, 2021

Excluding Recipients Within Segments Not Working When Sending via Single Sends

Resolved - Our engineers have confirmed the issue with segmenting with exclusions has been resolved. All services are now operating normally at this time.
Nov 22, 19:13 PST

Investigating - Starting around 8:47 am PT on November 22nd 2021, our engineers began investigating an issue with single sends not sending when excluding contacts from a segment. Customer may experience issues with excluding recipients via segments not working within single sends. This only will impact single sends associated with segments that elect to exclude recipients. We will provide another update in 30 minutes or as soon as more information becomes available.
Nov 22, 18:54 PST

Nov 21, 2021

No incidents reported.