Update - We are continuing to monitor as our third party works towards implementing a fix. We apologize for the inconvenience. Please expect an update within two hours.
Nov 25, 21:14 PST
Update - We will continue to monitor as our third party works towards implementing a fix. We apologize for the inconvenience. Please expect another update within two hours.
Nov 25, 19:12 PST
Update - We are continuing to monitor as our third party works towards implementing a fix. We apologize for the inconvenience. Please expect an update within two hours.
Nov 25, 17:15 PST
Update - We continue to work on the third party incident. To clarify the impact to the Event Webhook: events were delayed between 6:11am MT - 8:11am MT, we took mitigation steps and no webhook posts since 8:11am MT have been impacted. Email API was not impacted at any time.

New Marketing Campaigns Single Sends and Automations are disabled and adding or updating Contacts is delayed.

Legacy Marketing Campaigns is not affected. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 16:06 PST
Update - We will continue to monitor as our third party works towards implementing a fix. We apologize for the inconvenience. Please expect another update within two hours.
Nov 25, 15:05 PST
Update - We are continuing to monitor as our third party works towards implementing a fix. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 14:12 PST
Update - The third party incident is still ongoing. Impact has not changed - there are still delayed Webhook POSTs and New Marketing Campaigns issues. Single Sends and Automations are disabled and adding or updating Contacts is delayed. Legacy Marketing Campaigns is not affected. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 13:05 PST
Update - We are still working on the third party incident. Current impact has not changed - there are still delayed Webhook POSTs and New Marketing Campaigns issues. Single Sends and Automations are disabled and adding or updating Contacts is delayed. Legacy Marketing Campaigns is not affected. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 12:05 PST
Update - We continue to work on the third party incident. Current impact is unchanged - there are still delayed Webhook POSTs and New Marketing Campaigns issues. Single Sends and Automations are disabled and adding or updating Contacts is delayed. Legacy Marketing Campaigns is not affected. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 11:06 PST
Update - We continue to work on the third party incident. Current impact is still delayed Webhook POSTs and New Marketing Campaigns issues. Currently we have temporarily disabled Single Sends and Automations during this issue. It is also important to note that adding or updating contacts is delayed. Legacy Marketing Campaigns is not affected. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 10:14 PST
Update - We are still working on the third party incident. Current impact is delayed Webhook POSTs and Marketing Campaigns issues including delays in sends. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 09:05 PST
Update - We are continuing to work on a fix for this issue.
Nov 25, 08:07 PST
Update - Further investigation shows that there is also a delay in Marketing Campaigns Single Sends and Automatons due to the third party incident. We are investigating the issue and will provide updates every 60 minutes or sooner if information becomes available. We apologize for any inconvenience this may cause.
Nov 25, 08:05 PST
Identified - Due to a third party incident occurring this morning starting around 6:11AM MT, customers may experience delays in stats and event webhoook POSTs to their endpoints. We apologize for the inconvenience. Please expect an update within 60 minutes.
Nov 25, 07:15 PST
Mail Sending Operational
API v3 ? Operational
SMTP ? Operational
API v2 ? Operational
Marketing Campaigns Degraded Performance
Marketing Campaigns ? Degraded Performance
Webhooks Degraded Performance
Event Webhook ? Degraded Performance
Parse API ? Operational
Other Services Degraded Performance
API ? Degraded Performance
Email Activity Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 25, 2020

Unresolved incident: Possible Webhook POST Delays and Marketing Campaigns Issues.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Resolved - Third-party incident has been declared resolved and events and sends are flowing normally from our systems. Our sincere apologies for any inconvenience related to this issue.
Nov 19, 21:50 PST
Monitoring - Delayed events and sends are flowing out and our team is monitoring. We apologize for the inconvenience, our teams are investigating to fix; please expect an update within 60 minutes.
Nov 19, 21:35 PST
Update - Further investigation shows that there is also a delay in Marketing Campaigns Single Sends and Automatons due to the third party incident. We are investigating the issue and will provide updates every 60 minutes or sooner if information becomes available. We apologize for any inconvenience this may cause.
Nov 19, 21:13 PST
Investigating - Due to a third party incident occurring tonight starting from ~7:30PM Mountain Time, customers may experience delays in event webhook POSTs to their endpoints. We apologize for the inconvenience, our teams are investigating to fix; please expect an update within 60 minutes.
Nov 19, 20:46 PST
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020
Resolved - For approximately seven minutes starting around 1:11pm MT and ending around 1:18pm MT our team observed auth fails for API call and mail send attempts. The fails have been resolved. Messages that may have failed auth during this time will need to be resent. Our sincere apologies for any inconvenience.
Nov 16, 12:54 PST
Nov 15, 2020

No incidents reported.

Nov 14, 2020
Resolved - Due to a third party maintenance occurring tonight from 8:00PM-10:00PM MT, customers may experience delays in accessing features related to account upgrades such as billing invoices and Subuser Management. We apologize for the inconvenience and thank you for your patience during this maintenance window.
Nov 14, 19:00 PST
Nov 13, 2020
Resolved - We have monitored the fix and confirmed that the issue has been resolved. We thank you for your patience and apologize for any inconvenience this may have caused.
Nov 13, 19:50 PST
Monitoring - We have implemented a fix and are monitoring system performance. Delayed mail, webhook posts, and stats appear to be catching up. We will continue to provide updates every 60 minutes or sooner if information becomes available. We apologize for any inconvenience this may cause.
Nov 13, 19:30 PST
Identified - We have identified the issue and are working on implementing a fix. We are slowly starting to see some of the impacted mail getting processed and delivered again. We will continue to provide updates every 60 minutes or sooner if information becomes available. We apologize for any inconvenience this may cause.
Nov 13, 19:10 PST
Update - We are still investigating the issue and will provide updates every 60 minutes or sooner if information becomes available. We apologize for any inconvenience this may cause.
Nov 13, 18:08 PST
Investigating - Starting around 5:10pm MT, a subset of customers may be experiencing delays around the processing or delivering of mail. Stats and webhook posts may also be delayed for those mail related events. We are investigating the issue and will provide updates every 60 minutes or sooner if information becomes available. We apologize for any inconvenience this may cause.
Nov 13, 17:09 PST
Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.