SendGrid Status

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

Customers unable to make Upgrade/Downgrade Requests

Resolved - Our engineers have monitored the fix and confirmed the issue with plan upgrades and downgrades has been resolved. All services are now operating normally at this time.
Jul 25, 13:39 PDT

Monitoring - Our engineers have implemented a fix at 12:37 PST and are monitoring system performance. Currently, upgrades and downgrades can be made. We will provide another update in an hour or as soon as more information becomes available.
Jul 25, 13:04 PDT

Identified - Our engineers identified the issue at 12:04 PST and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 25, 12:57 PDT

Investigating - Starting around 11:52 PST on July 25th, our engineers began investigating an issue that prevent customers from upgrading or downgrading their SendGrid plans. Users may see a "We're sorry, something went wrong" error. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
Jul 25, 12:50 PDT

Retroincident - Unable to load Single Sends and other MC features

Resolved - From 10:10 AM PST to 10:27 AM PST on July 25th, customers might have experienced issues accessing different Marketing Campaigns features like Single Sends, Contacts or Automations. The situation did not affect Email Sending or Legacy Marketing Campaigns. Our Engineers identified the issue and roll backed changes. The issue has been resolved, and all impacted services are operating normally.
Jul 25, 12:15 PDT

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Users unable to complete Signup Provision Process

Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Jul 23, 07:20 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 07:18 PDT

Investigating - On July 23rd at 6:20 A.M. (PST) Our engineers have identified the issue with Signup Provisions. Users may experience issues when signing up for new accounts. We are working toward a fix and will provide another update in hour or as soon as more information becomes available.
Jul 23, 06:34 PDT

Jul 22, 2024

Increase bounce for subset of mail

Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time. Please note this incident has impacted emails processed during the incident time period, as well as any links included in the emails. Any emails being affected will need to be manually resent with new branded links.
Jul 22, 21:30 PDT

Update - Our engineering team has implemented a fix and is continuing to monitor the issue.
Jul 22, 21:16 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 22, 20:19 PDT

Investigating - Starting around 18:53 PST on July 22 our engineers began investigating an issue with increased bounce for subset of emails. Customer may experience increased bounce rates the Email Production environment and functionality, including the Mail Send API and Link Tracking, are currently degraded but usable, the team is working to resolve the issue and restore full service reliability. We will provide another update in 1 hours or as soon as more information becomes available.
Jul 22, 20:00 PDT

Jul 21, 2024

Email sending "Internal Server Error"

Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Jul 21, 22:56 PDT

Update - Our engineering team has implemented a fix and is continuing to monitor the issue.
Jul 21, 22:06 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 21:10 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 21:09 PDT

Investigating - Starting around 8 PM PDT on July 21th, our engineers began investigating an issue with email sending. Users may experience delays in email sends. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 21, 20:51 PDT

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Delays in Email Sending

Resolved - Our engineers have monitored the fix and confirmed the issue with delays in email sending. This issue has has been resolved. All services are now operating normally at this time.
Jul 19, 13:12 PDT

Update - Engineers have resolved the issue with emails queued up between 9:26 AM PDT and 10:24 AM PDT. We are currently monitoring system performance for any further issues. We will provide another update in one hour or sooner if more information becomes available.
Jul 19, 12:09 PDT

Update - Our engineers have implemented a fix and are currently monitoring system performance. Please note that messages sent between 9:26 AM PDT and 10:24 AM PDT may may currently be affected. The resolution of those emails being sent is still underway. However, new email sends are not impacted. We will provide another update in one hour or sooner if more information becomes available.
Jul 19, 11:45 PDT

Monitoring - Our engineers have identified the issue and are actively working on a resolution. Any new email sends are not impacted and we are closely monitoring the situation. We will provide another update in 30 minutes or sooner if new information becomes available.
Jul 19, 11:02 PDT

Identified - Our engineers have identified the issue and are actively working on a resolution. In the meantime, email delivery has been restored, and we are closely monitoring the situation. We will provide another update in 30 minutes or sooner if new information becomes available.
Jul 19, 10:34 PDT

Investigating - Starting around 9:26 am PDT on July 19th, our engineers began investigating an issue with email sending. Users may experience delays in email sends. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 19, 10:03 PDT

Jul 18, 2024

Legacy Marketing Campaigns Displays Incorrect Information when Impersonating a Subuser

Resolved - Our engineers have monitored the fix and confirmed the issue with Legacy Marketing Campaigns when impersonating a Subuser has been resolved. All services are now operating normally at this time.
Jul 18, 14:29 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 13:52 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 13:36 PDT

Investigating - Starting around 12:50 PM Pacific Time on July 18th, 2024, our engineers began investigating an issue with Legacy Marketing campaigns when impersonating a Subuser. Users may experience incorrect information displaying when impersonating a subuser and accessing Legacy Marketing Campaigns. This includes, but is not limited to, contact counts, campaign statistics, and other information shown within the feature. This does not impact mail send. Legacy Marketing Campaigns displays correctly when logging in directly as a subuser. We will provide another update in one hour or as soon as more information becomes available.
Jul 18, 13:27 PDT

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

Email Category Stats Maintenance: Saturday, July 13 4pm-6pm PDT

Completed - The scheduled maintenance has been completed.
Jul 13, 18:00 PDT

Verifying - Verification is currently underway for the maintenance items.
Jul 13, 17:25 PDT

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 16:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 16:00 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing maintenance on Category Stats on July 13, from 4PM-6PM PDT. During this time, customers may experience Category Stats delays from the console and Category Stats related API endpoints. This does not impact mail send. Thank you for your patience through this maintenance.
Jul 10, 08:18 PDT