SendGrid Status

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 22, 2025

No incidents reported today.

May 21, 2025

No incidents reported.

May 20, 2025

IP Access Management UI Failure

Resolved - Our engineers have monitored the fix and confirmed the issue with the IP Access Management UI page has been resolved. All services are now operating normally at this time.
May 20, 16:25 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. Users should now be able to access the IP Access Management page in the UI again. We will provide another update in 1 hour or as soon as more information becomes available.
May 20, 15:51 PDT

Investigating - Starting around 3:00 pm PDT on 5/20/2025, our engineers began investigating an issue impacting IP Access Management. Some users may experience trouble accessing the IP Access Management page in the UI. This does not impact mail send or the IP Access Management API endpoints. We will provide another update in 1 hour or as soon as more information becomes available.
May 20, 15:18 PDT

Unified Account Signup & Linking Failures

Resolved - Our engineers have monitored the fix and confirmed the issues with creating a new SendGrid account, linking an existing SendGrid account to Twilio, and changing or cancelling paid plans has been resolved. All services are now operating normally at this time.
May 20, 14:07 PDT

Monitoring - Starting around 12:20 pm PDT on 5/20/2025, our engineers began investigating an issue with some SendGrid account management features. Users may have experienced issues creating a new SendGrid account, linking an existing SendGrid account to Twilio, and changing or cancelling paid plans. This did not impact mail send.

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
May 20, 13:34 PDT

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

Intermittent Email Service Disruption

Resolved - Our engineers have monitored the systems and confirmed that the issue impacting email sending, templates, and related API requests between 9:35 pm and 9:50 pm PT has been fully resolved. All services are now operating normally.
May 15, 23:30 PDT

Monitoring - Our API validation system experienced some unexpected issues between 9:35 pm and 9:50 pm PT. A subset of accounts experienced issues related to sending email, email templates, and associated API requests. This included delays and potential failures when attempting to send mail or access related endpoints. All impacted systems have recovered, and email services are now operating normally.
May 15, 22:42 PDT

May 14, 2025

No incidents reported.

May 13, 2025

SSO Login Failure for Reseller Account Users

Resolved - Our engineers have monitored the fix and confirmed that the issue affecting several Reseller Partner accounts' ability to Single Sign On (SSO) into their SendGrid accounts has been fully resolved. Mail Send functionality was not impacted during this incident. All services are now operating normally.
May 13, 20:23 PDT

Monitoring - Our engineers have implemented a fix for the issue affecting several Reseller Partner accounts' ability to Single Sign On (SSO) into their SendGrid accounts. We are currently monitoring system performance to ensure stability. We will provide another update in one hour or sooner if additional information becomes available.
May 13, 19:55 PDT

Identified - Our engineers have identified the issue and are now working towards a fix. We will provide a new update as soon as it becomes available.
May 13, 19:30 PDT

Investigating - Starting at around 6:30PM Pacific Time on Tuesday, May 13th 2025, our engineers began investigating an issue that is impacting several Reseller Partner accounts with their ability to Single Sign On into their SendGrid accounts. This does not impact Mail Send. We will provide another update in one hour, or sooner as information becomes available.
May 13, 18:43 PDT

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.