SendGrid Status

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 21, 2025

No incidents reported today.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Marketing Campaigns Contact Delays

Resolved - Our engineers have confirmed that the third party degradation is now marked as resolved. All services are now operating normally at this time.
Apr 16, 14:12 PDT

Monitoring - Our engineering team confirmed that at approximately 1:10 PM PDT, any queued internal processes related to delayed uploads, updates or deletes to Marketing Campaigns contacts for affected accounts have returned to normal levels. Our team will continue to monitor for any further delays due to the third party degradation. Another update will be provided in thirty minutes to confirm that this issue is resolved or as soon as more information becomes available.
Apr 16, 13:21 PDT

Investigating - Starting around 12 PM PDT on Wednesday, April 16, 2025, our engineers began investigating an issue with uploading, updating, and deleting contacts in Marketing Campaigns. These contact delays have been determined to be a result of a third party service degradation. This issue only affects a subset of accounts using the Marketing Campaigns contacts feature. This issue does not affect mail send directly. We will provide updates in the next hour or sooner as more information becomes available.
Apr 16, 13:10 PDT

'Forgot password' option in the UI re-directs to login page

Resolved - Our engineers have monitored the fix and confirmed the issue with Password Reset on the SendGrid login page has been resolved. All services are now operating normally at this time.

If you encounter this issue, it is advisable to conduct a hard refresh on your browser prior to making any further attempts.
Apr 16, 04:52 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Apr 16, 03:52 PDT

Identified - Our engineers have identified the issue and are working toward a fix associated to this issue. We will provide another update in an hour or as soon as more information becomes available.
Apr 16, 03:36 PDT

Investigating - Starting around 1:30 am PST on 16-04-2024, our engineers began investigating an issue with forgot password option in the UI. Customers may not be able to reset their password while this incident is ongoing. We will provide another update in 1 hour or as soon as more information becomes available
Apr 16, 02:47 PDT

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

Issue with Marketing Campaigns

Resolved - This incident has been resolved.
Apr 7, 21:12 PDT

Update - Our engineers have monitored the fix and confirmed the issue with importing new Marketing Campaigns contacts and updating Marketing Campaign Automations has been resolved. All services are operating normally at this time.
Apr 7, 21:12 PDT

Monitoring - Our engineers have implemented a fix for the issue related to importing new Marketing Campaigns contacts and updating Marketing Campaign Automations. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.
Apr 7, 21:08 PDT

Investigating - Starting around 2:15 pm PST today, our engineers began investigating an issue with Marketing Campaigns. Users may experience issues with importing new Marketing Campaigns contacts and updating Marketing Campaign Automations. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 15:39 PDT

5xx Errors When Clicking Links

Resolved - Our engineers have monitored the fix and confirmed the issue with link resolution has been resolved. All services are operating normally at this time.
Apr 7, 09:13 PDT

Update - Our engineers have implemented a fix for the issue related to the links were encountering 5xx errors. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.
Apr 3, 21:44 PDT

Monitoring - Our engineers have implemented a fix for the issue related to the links were encountering 5xx errors. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.
Apr 3, 19:09 PDT

Identified - Our engineers have identified the issue related to the links were encountering 5xx errors. They are actively working toward a fix, and we will provide another update as soon as more information becomes available.
Apr 3, 19:08 PDT

Investigating - At 5:37 PM PT on April 3rd, our engineers began investigating an issue where links were encountering 5xx errors. Users may experience issues with their links, both branded and non-branded, within their emails. This issue does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
Apr 3, 18:16 PDT