All Systems Operational
Mail Sending Operational
API v3 ? Operational
SMTP ? Operational
API v2 ? Operational
Marketing Campaigns Operational
Marketing Campaigns ? Operational
Webhooks Operational
Event Webhook ? Operational
Parse API ? Operational
API ? Operational
Website ? Operational
Statistics ? Operational
Email Activity ? Operational
Partners ? Operational
Billing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 25, 2024

No incidents reported today.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Jul 23, 07:20 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 07:18 PDT
Investigating - On July 23rd at 6:20 A.M. (PST) Our engineers have identified the issue with Signup Provisions. Users may experience issues when signing up for new accounts. We are working toward a fix and will provide another update in hour or as soon as more information becomes available.
Jul 23, 06:34 PDT
Jul 22, 2024
Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time. Please note this incident has impacted emails processed during the incident time period, as well as any links included in the emails. Any emails being affected will need to be manually resent with new branded links.
Jul 22, 21:30 PDT
Update - Our engineering team has implemented a fix and is continuing to monitor the issue.
Jul 22, 21:16 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 22, 20:19 PDT
Investigating - Starting around 18:53 PST on July 22 our engineers began investigating an issue with increased bounce for subset of emails. Customer may experience increased bounce rates the Email Production environment and functionality, including the Mail Send API and Link Tracking, are currently degraded but usable, the team is working to resolve the issue and restore full service reliability. We will provide another update in 1 hours or as soon as more information becomes available.
Jul 22, 20:00 PDT
Jul 21, 2024
Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Jul 21, 22:56 PDT
Update - Our engineering team has implemented a fix and is continuing to monitor the issue.
Jul 21, 22:06 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 21:10 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 21:09 PDT
Investigating - Starting around 8 PM PDT on July 21th, our engineers began investigating an issue with email sending. Users may experience delays in email sends. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 21, 20:51 PDT
Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - Our engineers have monitored the fix and confirmed the issue with delays in email sending. This issue has has been resolved. All services are now operating normally at this time.
Jul 19, 13:12 PDT
Update - Engineers have resolved the issue with emails queued up between 9:26 AM PDT and 10:24 AM PDT. We are currently monitoring system performance for any further issues. We will provide another update in one hour or sooner if more information becomes available.
Jul 19, 12:09 PDT
Update - Our engineers have implemented a fix and are currently monitoring system performance. Please note that messages sent between 9:26 AM PDT and 10:24 AM PDT may may currently be affected. The resolution of those emails being sent is still underway. However, new email sends are not impacted. We will provide another update in one hour or sooner if more information becomes available.
Jul 19, 11:45 PDT
Monitoring - Our engineers have identified the issue and are actively working on a resolution. Any new email sends are not impacted and we are closely monitoring the situation. We will provide another update in 30 minutes or sooner if new information becomes available.
Jul 19, 11:02 PDT
Identified - Our engineers have identified the issue and are actively working on a resolution. In the meantime, email delivery has been restored, and we are closely monitoring the situation. We will provide another update in 30 minutes or sooner if new information becomes available.
Jul 19, 10:34 PDT
Investigating - Starting around 9:26 am PDT on July 19th, our engineers began investigating an issue with email sending. Users may experience delays in email sends. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 19, 10:03 PDT
Jul 18, 2024
Resolved - Our engineers have monitored the fix and confirmed the issue with Legacy Marketing Campaigns when impersonating a Subuser has been resolved. All services are now operating normally at this time.
Jul 18, 14:29 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 13:52 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 13:36 PDT
Investigating - Starting around 12:50 PM Pacific Time on July 18th, 2024, our engineers began investigating an issue with Legacy Marketing campaigns when impersonating a Subuser. Users may experience incorrect information displaying when impersonating a subuser and accessing Legacy Marketing Campaigns. This includes, but is not limited to, contact counts, campaign statistics, and other information shown within the feature. This does not impact mail send. Legacy Marketing Campaigns displays correctly when logging in directly as a subuser. We will provide another update in one hour or as soon as more information becomes available.
Jul 18, 13:27 PDT
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024
Completed - The scheduled maintenance has been completed.
Jul 13, 18:00 PDT
Verifying - Verification is currently underway for the maintenance items.
Jul 13, 17:25 PDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 16:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 16:00 PDT
Scheduled - In order to increase the stability and scalability of our systems, we are performing maintenance on Category Stats on July 13, from 4PM-6PM PDT. During this time, customers may experience Category Stats delays from the console and Category Stats related API endpoints. This does not impact mail send. Thank you for your patience through this maintenance.
Jul 10, 08:18 PDT
Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.