Contact Ingestion Delayed affecting New Marketing Campaigns for subset of customers

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Posted Oct 11, 2024 - 23:48 PDT

Monitoring

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available.
Posted Oct 11, 2024 - 23:18 PDT

Identified

Our engineers identified the root cause of the errors and are working towards deploying a fix. We will provide another update in 30 min or as soon as more information becomes available.
Posted Oct 11, 2024 - 22:50 PDT

Investigating

Starting at approximately 2 PM PST, our engineering team began investigating delays in contact ingestion for new marketing campaigns affecting a subset of customers. We will provide another update within the next hour or sooner if more information becomes available.
Posted Oct 11, 2024 - 21:56 PDT
This incident affected: Marketing Campaigns (Marketing Campaigns).