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All Systems Operational
Mail Sending
Operational
API v3
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Operational
SMTP
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Operational
API v2
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Operational
Marketing Campaigns
Operational
Marketing Campaigns
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Operational
Webhooks
Operational
Event Webhook
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Operational
Parse API
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Operational
API
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Operational
Website
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Operational
Statistics
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Operational
Email Activity
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Operational
Partners
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Operational
Billing
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Operational
Legacy Marketing Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024
No incidents reported today.
Nov 19, 2024
Resolved -
This incident has been resolved. All systems are operating normally at this time.
Nov 19, 09:44 PST
Nov 19, 09:44 PST
Monitoring -
Our engineers have applied a fix and are monitoring the results, we will provide an update in an hour or as soon as more updates become available
Nov 19, 08:48 PST
Nov 19, 08:48 PST
Investigating -
Starting 6:43 AM PT (exact time will be determined soon), our engineers began investigating issues when accessing the account using credentials as username and password. When adding the right credentials, users receive an error of 'Your username or password is invalid'.
This is only affecting password users, meaning that SSO users are not affected.
This does not affect mail send.
Customers seem to have success accessing the account by retrying again or using an incognito window. Our engineers are currently investigating the current behavior and will provide an update within an hour or as soon as they become available.
Nov 19, 07:22 PST
This is only affecting password users, meaning that SSO users are not affected.
This does not affect mail send.
Customers seem to have success accessing the account by retrying again or using an incognito window. Our engineers are currently investigating the current behavior and will provide an update within an hour or as soon as they become available.
Nov 19, 07:22 PST
Nov 18, 2024
No incidents reported.
Nov 17, 2024
No incidents reported.
Nov 16, 2024
Resolved -
This incident has been resolved.
Nov 16, 15:54 PST
Nov 16, 15:54 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 16, 15:37 PST
Nov 16, 15:37 PST
Identified -
The issue has been identified and a fix is being implemented.
Nov 16, 15:06 PST
Nov 16, 15:06 PST
Investigating -
Starting around 1:00 PM PST on Saturday, November 16th, 2024, our Engineers began investigating an issue with SendGrid Events. Customers may experience delays with Event reporting associated to mail send. The issue is causing intermittent errors and delays on Events (webhook, open and click events, Stats and Email Activity Feed events). This does not impact mail send. We are actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 16, 14:34 PST
Nov 16, 14:34 PST
Nov 15, 2024
Resolved -
On 11/15/24 from 6:05 AM (PST) to 6:29 AM (PST), we experienced an issue with email delays for customers. This issue has been mitigated and resolved. All services are now operating normally at this time.
Nov 15, 03:00 PST
Nov 15, 03:00 PST
Nov 14, 2024
Resolved -
Today from 12:20 PM PST to 12:33 PM PST our engineers have investigated and resolved an issue with 406 errors at some endpoints. Customers may have received 406 errors when attempting to access the Twilio SendGrid web application and at some API endpoints. This did not impact mail send. The issue has been resolved and all impacted services are operating normally.
Nov 14, 12:30 PST
Nov 14, 12:30 PST
Resolved -
Our engineers have monitored the fix and confirmed the issue with intermittent 5xx errors for some API endpoints has been resolved. All services are now operating normally at this time.
Nov 14, 10:27 PST
Nov 14, 10:27 PST
Monitoring -
Our engineers have identified and implemented a fix and are monitoring system performance. Users may continue to experience intermittent 5xx errors for some endpoints. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 14, 09:25 PST
Nov 14, 09:25 PST
Update -
Our engineers are still actively investigating this issue to provide the best next course of action. We will provide more updates as soon as they become available.
Nov 14, 08:58 PST
Nov 14, 08:58 PST
Investigating -
Starting around 7:00 AM PT yesterday, our engineers have identified an increase in 5xx errors for some endpoints. Mail send is not affected. Our engineers are fully aware and actively investigating this issue. We'll be providing more details and updates within an hour as soon as they become available.
Nov 14, 08:06 PST
Nov 14, 08:06 PST
Nov 13, 2024
Resolved -
Our engineers have concluded the monitoring status and now all services are back to normal. Blogs can now be accessed. This incident is officially resolved.
Nov 13, 08:40 PST
Nov 13, 08:40 PST
Monitoring -
Our engineers have applied a fix and are currently monitoring the results of all services. We'll be monitoring the fix and provide more updates as soon as they become available.
Nov 13, 08:06 PST
Nov 13, 08:06 PST
Update -
We are still working on a fix for this issue, actively working on possible fixes to restore services back to normal.
We'll provide more updates as soon as they become available
Nov 13, 06:12 PST
We'll provide more updates as soon as they become available
Nov 13, 06:12 PST
Identified -
Our engineers have identified the root cause of this issue and now are actively working towards a fix to restore all services. We'll provide another update as soon as as they become available
Nov 13, 05:13 PST
Nov 13, 05:13 PST
Investigating -
We are investigating an issue where customers are unable to access our blogs on https://sendgrid.com/en-us/blog. We’ll provide more details and updates within an hour as soon as they become available
Nov 13, 03:41 PST
Nov 13, 03:41 PST
Nov 12, 2024
No incidents reported.
Nov 11, 2024
No incidents reported.
Nov 10, 2024
No incidents reported.
Nov 9, 2024
No incidents reported.
Nov 8, 2024
Completed -
The scheduled maintenance has been completed.
Nov 8, 16:24 PST
Nov 8, 16:24 PST
Verifying -
Verification is currently underway for the maintenance items.
Nov 8, 16:14 PST
Nov 8, 16:14 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 15:00 PST
Nov 8, 15:00 PST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 7, 16:03 PST
Nov 7, 16:03 PST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 7, 15:02 PST
Nov 7, 15:02 PST
Scheduled -
In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on Bounce API Endpoints, Friday, November 8th from 3PM to 5PM PT. During this time, delays will occur updating bounces and bounces will be unavailable for writes. Thank you for your patience through this maintenance.
Nov 7, 15:00 PST
Nov 7, 15:00 PST
Nov 7, 2024
Resolved -
Our engineers have identified the log in issue for legacy accounts that started at 10:47am PST and confirmed that it has been resolved around 1:00 PM PST. All services are now operating normally at this time.
Nov 7, 13:24 PST
Nov 7, 13:24 PST
Investigating -
Starting around 12:30 PM CT, more details to come, customers starting reporting an issue when logging into their accounts. Our engineers are fully aware and actively investigating this issue. Mail Send is not affected. We'll be providing more details and updates within an hour as soon as they become available.
Nov 7, 13:05 PST
Nov 7, 13:05 PST
Nov 6, 2024
Resolved -
Our engineers have monitored the fix and confirmed the issue with Email Activity Events has been resolved. All services are now operating normally at this time.
Nov 6, 15:55 PST
Nov 6, 15:55 PST
Monitoring -
Our engineers have implemented a fix and are monitoring system performance before declaring a resolution.We will provide another update in an hour or as soon as more information becomes available.
Nov 6, 15:43 PST
Nov 6, 15:43 PST
Identified -
Our engineers have identified the issue and are working toward a fix. We will provide another update as soon as more information becomes available.
Nov 6, 14:47 PST
Nov 6, 14:47 PST
Update -
Our engineers are still investigating the root cause of the delays with the Email Activity Events. We will provide another update in an hour, or as soon as more information becomes available.
Nov 6, 14:12 PST
Nov 6, 14:12 PST
Investigating -
Starting around 11:46 am PT, our engineers started investigating an issue that involved some delays over the Email Activity Events. This does not affect mail send. We provide another update within the next 1 hour, or as soon as more updates become available.
Nov 6, 12:57 PST
Nov 6, 12:57 PST