SendGrid Status

STATUS HOME SUPPORT

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 7, 2025

5xx Errors When Clicking Links

Resolved - Our engineers have monitored the fix and confirmed the issue with link resolution has been resolved. All services are operating normally at this time.
Apr 7, 09:13 PDT

Update - Our engineers have implemented a fix for the issue related to the links were encountering 5xx errors. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.
Apr 3, 21:44 PDT

Monitoring - Our engineers have implemented a fix for the issue related to the links were encountering 5xx errors. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.
Apr 3, 19:09 PDT

Identified - Our engineers have identified the issue related to the links were encountering 5xx errors. They are actively working toward a fix, and we will provide another update as soon as more information becomes available.
Apr 3, 19:08 PDT

Investigating - At 5:37 PM PT on April 3rd, our engineers began investigating an issue where links were encountering 5xx errors. Users may experience issues with their links, both branded and non-branded, within their emails. This issue does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
Apr 3, 18:16 PDT

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

Apr 3, 2025

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

Sender Authentication Returning Errors

Resolved - Our engineers have identified and resolved the cause of this issue. Engineers have monitored the fix and confirmed that the Sender Authentication is fully functional again. All services are now operating normally at this time.
Mar 31, 15:46 PDT

Investigating - Starting around 2:57 PT on March 31, our engineers began investigating an issue with Sender Authentication. Customers may experience 500 errors (or console errors) when trying to authenticate a domain, validating a domain, creating a link branding, and validating a link. This error happens on the UI and via API. We will provide another update in an hour or as soon as more information becomes available.
Mar 31, 15:16 PDT

IPAM and IP Address Options Unavailable in the SendGrid UI.

Resolved - Our engineers have monitored the fix and confirmed that the issue with the IPAM and IP Address options not appearing in the SendGrid UI has been resolved. All services are now fully operational.
Mar 31, 02:21 PDT

Monitoring - Our engineers have implemented a fix for the issue with the IPAM and IP Address options in the SendGrid UI. They are actively monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Mar 31, 02:01 PDT

Identified - Our engineers have identified the issue related to the unavailability of the IPAM and IP Address options in the SendGrid UI. They are actively working toward a fix, and we will provide another update as soon as more information becomes available.
Mar 31, 01:59 PDT

Investigating - We are currently investigating an issue where the IPAM and IP Address options are not available in the SendGrid UI. We will provide another update as soon as more information becomes available.
Mar 31, 01:54 PDT

Mar 30, 2025

Can't switch back to parent account

Resolved - Our engineers have thoroughly monitored the fix and have confirmed that the "Return to the Parent Account" issue has been resolved. All services are now fully operational and functioning normally.
Mar 30, 23:55 PDT

Monitoring - Our engineers have successfully implemented a fix and are actively monitoring system performance. We will provide another update as soon as more information becomes available.
Mar 30, 23:26 PDT

Update - Our engineers have identified the issue with the “Return to the Parent Account” functionality and are actively working toward a fix. We will provide another update as soon as more information becomes available.
Mar 30, 23:23 PDT

Identified - We are still actively investigating the issue related to the "Return to the Parent Account" functionality. Our team is working to resolve it as quickly as possible, and we will provide further updates as soon as we have more information.
Mar 30, 23:17 PDT

Investigating - Clicking on “return to the parent account” will not return you to the parent account and keeps you logged in as the subuser.
Mar 30, 22:19 PDT

Mar 29, 2025

No incidents reported.

Mar 28, 2025

[Retroactive] Event Webhook Posting Delays

Resolved - Our engineering team identified, investigated and corrected an unexpected issue today with the Twilio SendGrid Event Webhook. This optional feature, under normal conditions, allows receiving event data in real time based on email sent via a Twilio SendGrid account. However, between the times of 2:20 PM and 3:30 PM PT, a subset of accounts that had this feature enabled experienced delays to normal event posting due to the issue. Not all accounts with webhook enabled were affected by this delay, and no event data was lost. This issue did not affect mail send. All event postings that were impacted with delays during this period are now processing properly, and all systems are now operating normally.
Mar 28, 16:25 PDT

Mar 27, 2025

Emails delayed

Resolved - Between 3:41 PM PT until 3:56 PM PT, on March 27th, our Engineers identified an issue that affected mail send. A subset of customers may have experienced latency in mail send getting processed. A fix has been implemented, and this issue has been resolved. All delayed mail send has been processed.
Mar 27, 18:01 PDT

Mar 26, 2025

No incidents reported.

Mar 25, 2025

SendGrid User Interface Errors

Resolved - Our engineers have monitored the fix and confirmed that the user interface console issue has been resolved. All services are now operating normally at this time.
Mar 25, 17:05 PDT

Monitoring - Our engineers have completed the work to fix the console errors, and we are now monitoring console performance. We will provide another update in 30 minutes to confirm this issue has been resolved.
Mar 25, 16:32 PDT

Identified - Our team identified that, based on a deploy that had occurred earlier today, some accounts became unable to view required console resources which resulted in errors shown when navigating the SendGrid console user interface. Work is being done to correct accounts that are still experiencing the 'We encountered an error' issue to allow proper navigation of the console. Another update will be provided within 1 hour or as soon as the work has been complete.
Mar 25, 15:55 PDT

Update - We are still continuing to investigate the stated user interface errors. Please note that this has been confirmed to only impact a subset of user accounts. Another update will be provided in 1 hour or as soon as more information becomes available.
Mar 25, 14:53 PDT

Update - We are continuing to investigate an issue in which users navigating the SendGrid user interface experience an error stating 'We encountered an error'. We appreciate your patience while this issue continues to be explored. Another update will be provided in 1 hour or as soon as more information becomes available.
Mar 25, 13:43 PDT

Investigating - We’re currently investigating an intermittent issue within the SendGrid interface causing a 'We encountered an error' message when navigating to any page. Our team began investigating this around 11:30 AM PT. Our team is actively working on a resolution and we will provide an update in 30 minutes or sooner.
Mar 25, 13:12 PDT

Accepting SendGrid Teammate invites failing with error.

Resolved - Starting around 12:26 MT, Mar 24th, our engineers identified an issue where customers were unable to accept new teammate invitations. Our engineers have resolved the issue as of 11:30 MST, March 25th.

Users should now accept invites without any trouble.

We appreciate your patience and apologize for any inconvenience caused.
Mar 25, 11:30 PDT

Mar 24, 2025

No incidents reported.