SendGrid Status

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sender Identity Maintenance: Saturday, April 27th from 4:00PM to 6:00PM PST Apr 27, 2024 16:00-18:00 PDT

In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our databases on April 27th, from 4:00PM-6:00PM PST. During this time, sender identity will be unavailable for edits and changes. Thank you for your patience through this maintenance.
Posted on Apr 19, 2024 - 15:09 PDT

Past Incidents

Apr 25, 2024

No incidents reported today.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

Primary Maintenance: Saturday, April 20th from 4:00PM to 6:00PM PST.

Completed - The scheduled maintenance has been completed.
Apr 20, 18:05 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 16:00 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on SendGrid services, April 20th, 2024 from 4:00PM to 6:00PM PDT.
During this time, customers may experience impacts to their ability to cancel/pause scheduled sends, purchase IPs, assign/un-assign IPs from users, move IPs in/out of IP pools, and create/delete IP pools. New account signups, and upgrades may also be impacted.
Thank you for your patience through this maintenance.
Apr 3, 14:04 PDT

Apr 19, 2024

No incidents reported.

Apr 18, 2024

Errors when Creating Teammates

Resolved - Our engineers have monitored the fix to Teammates and confirmed the issue has been resolved for future Teammate creation and invitations. All services are now operating normally at this time.
Apr 18, 15:12 PDT

Monitoring - Our engineers have implemented a fix for Teammates and Teammate invitations affected by this incident issue and we are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 18, 14:42 PDT

Update - Although our engineers have identified the problem, a fix is still being explored at this time. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 18, 13:46 PDT

Identified - Our engineers have identified why new Teammate invitations are being sent but do not allow creation of new Teammates linked to those same triggered invitations. Our team is continuing to work toward a fix to allow for proper creation of teammates and to avoid this issue from occurring. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 18, 12:46 PDT

Investigating - Starting around 11:55 AM PT, our engineers began investigating an issue with Twilio SendGrid Teammate creation. Some users will experience errors in the SendGrid web user interface when creating new teammates and be unable to do so. This issue does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 18, 12:19 PDT

Apr 17, 2024

Unable to use test feature in Legacy Campaigns

Resolved - Our engineers have monitored the fix and confirmed the issue with test feature has been resolved. All services are now operating normally at this time.
Apr 17, 22:58 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 17, 22:36 PDT

Identified - We have identified the primary cause, taken remediating action and are beginning to see recovery from this incident. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 21:26 PDT

Investigating - Starting around 12:20 AM UTC on 18th April 2024, our engineers have began investigating an issue with test feature in Legacy Campaigns. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 21:02 PDT

Apr 16, 2024

No incidents reported.

Apr 15, 2024

A Subset of Marketing Campaign Users Are Unable to Send Single Sends or Display Contacts

Resolved - Our engineers have monitored the fix and confirmed the issue with Marketing Campaigns has been resolved. All services are now operating normally at this time.
Apr 15, 15:19 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour as soon as more information becomes available.
Apr 15, 14:46 PDT

Update - Our engineers have identified the issue and are still working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available
Apr 15, 14:29 PDT

Update - Our engineers have identified the issue and are still working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 13:33 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 13:04 PDT

Investigating - Starting around 12:21PM PT on April 15th, our engineers began investigating an issue where a certain subset of Marketing Campaign users are unable to create or send Single Sends. The contacts page also does not load and users can experience errors. This does impact the Contacts List API. This does not impact API mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 12:43 PDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.