Starting around 10.05 PT, June 30th, our engineers discovered an issue with Click Tracking where intermittent errors around our links were occurring. Links were not resolving correctly, however, customers just need to retry to make the links work. No data loss has been discovered as long as the link worked. Mail send was not affected. Issue has been quickly remediated, a fix has been implemented, no new issues have been reported from our end, and no new reports from customer have been reported. This issue is now resolved.

Our engineers have monitored the fix and confirmed the issue with contact upload delays has been resolved. All services are now operating normally at this time.

Our engineers have monitored the fix implemented and confirmed that issues surrounding account credit card updates, processing payments, and updating account plans has been resolved. All services are now operational at this time.

Our engineers have monitored the fix and confirmed the issue with the IP Access Management UI page has been resolved. All services are now operating normally at this time.

Our engineers have monitored the fix and confirmed the issues with creating a new SendGrid account, linking an existing SendGrid account to Twilio, and changing or cancelling paid plans has been resolved. All services are now operating normally at this time.

Our engineers have monitored the systems and confirmed that the issue impacting email sending, templates, and related API requests between 9:35 pm and 9:50 pm PT has been fully resolved. All services are now operating normally.