Intermittent Email Service Disruption

Incident Report for SendGrid

Resolved

Our engineers have monitored the systems and confirmed that the issue impacting email sending, templates, and related API requests between 9:35 pm and 9:50 pm PT has been fully resolved. All services are now operating normally.

Posted May 15, 2025 - 23:30 PDT

Monitoring

Our API validation system experienced some unexpected issues between 9:35 pm and 9:50 pm PT. A subset of accounts experienced issues related to sending email, email templates, and associated API requests. This included delays and potential failures when attempting to send mail or access related endpoints. All impacted systems have recovered, and email services are now operating normally.

Posted May 15, 2025 - 22:42 PDT