We have confirmed that the issue has been resolved. We thank you for your patience and apologize for any inconvenience this may have caused.
Posted Oct 20, 2020 - 16:45 PDT
Monitoring
Our engineers have implemented a fix and are now monitoring its performance. We will continue to provide updates. We appreciate your continued patience.
Posted Oct 20, 2020 - 16:24 PDT
Update
We are continuing to work towards a resolution. We will continue to provide updates as they become available. Thank you for your continued patience.
Posted Oct 20, 2020 - 13:42 PDT
Update
We are focusing on remediating the issue and are working towards a fix. We will continue to provide updates as they become available. We apologize for any inconvenience this may cause.
Posted Oct 20, 2020 - 11:50 PDT
Update
Our engineers are still working on towards a resolution. We will continue to provide updates as they become available. Thank you for your continued patience.
Posted Oct 20, 2020 - 10:28 PDT
Update
We will continue to provide updates as they become available. Thank you for your continued patience. We apologize for any inconvenience this may cause.
Posted Oct 20, 2020 - 09:12 PDT
Update
Our engineers are still working toward a resolution. During this time, a subset of customers may experience issues with mail send, API keys, Subuser Management, or Billing page. Thank you for your continued patience.
Posted Oct 20, 2020 - 07:52 PDT
Identified
Currently there appears to be an issue with authentication impacting a subset of our customers. Our engineers have found the issue and are working on a solution. We apologize for any inconvenience this may cause.
Posted Oct 20, 2020 - 04:41 PDT
This incident affected: Marketing Campaigns (Marketing Campaigns), Mail Sending (API v3, SMTP, API v2), and Website.