All Systems Operational
Mail Sending Operational
API v3 ? Operational
SMTP ? Operational
API v2 ? Operational
Marketing Campaigns Operational
Marketing Campaigns ? Operational
Legacy Newsletter ? Operational
Webhooks Operational
Event Webhook ? Operational
Parse API ? Operational
Other Services Operational
API ? Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In order to increase the stability and scalability of our core systems, our Midwest data center will undergo scheduled maintenance Saturday, March 4th from 5PM to 9PM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. East Coast customers may experience sending delays during this time. The following applications and APIs may see intermittent slowness, errors, and sending delays:

- Legacy Newsletter sending delayed
- Legacy Newsletter site down
- Legacy Newsletter APIs down
- Marketing Campaigns sending delayed
- Marketing Campaigns site down
- Marketing Campaigns APIs down
- v3 APIs down (mail send will not be down)
- Sendgrid.com and account login down
- Free and Paid Signups down
- Recipient unsubscribes down
- Parse API down
- Stats delays

Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/
Posted on Feb 17, 16:00 PST
Past Incidents
Feb 25, 2017

No incidents reported today.

Feb 24, 2017
Resolved - The issue with our payment gateway has been resolved. Account upgrades and paid signups are restored. If you signed up for a free 40k trial account during this time, you will now be able to upgrade. If you encountered an error when trying to upgrade, add, or update payment information, please try again now. Thank you for your patience and please reach out to our Support Team at https://support.sendgrid.com/ with any questions.
Feb 24, 12:06 PST
Identified - We are currently mitigating an issue with our payment gateway. Users attempting to sign up for paid accounts or upgrade may encounter errors.

In the interim if you are trying to sign up for a paid account, please sign up for a free 40k trial account. Once this is resolved, you will be able to immediately upgrade to the proper package. We apologize for the inconvenience. More updates to follow.
Feb 24, 10:43 PST
Feb 23, 2017

No incidents reported.

Feb 22, 2017

No incidents reported.

Feb 21, 2017

No incidents reported.

Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017
Completed - The scheduled maintenance has been completed.
Feb 18, 20:16 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 16:00 PST
Scheduled - Marketing Campaigns will undergo scheduled maintenance for a small subset of customers on Saturday, February 18th, 5PM to 9PM MST. During this time the Marketing Campaigns UI and API will be unavailable for these customers. Additionally, their scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.
Feb 9, 09:53 PST
Feb 17, 2017

No incidents reported.

Feb 16, 2017
Resolved - The 3rd party service that our new API documentation relies on has resolved the technical incident they were experiencing. All of our V3 API documentation is available here: https://sendgrid.com/docs/API_Reference/Web_API_v3/index.html
Feb 16, 15:27 PST
Identified - A 3rd party service that our new API documentation relies on is currently experiencing a technical incident. This new page of documentation may intermittently be unavailable. As soon as their performance is restored, we'll post an update to this status post. All of our V3 API documentation is still available here: https://sendgrid.com/docs/API_Reference/Web_API_v3/index.html
Feb 16, 13:00 PST
Completed - The scheduled maintenance has been completed.
Feb 16, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 07:00 PST
Scheduled - US East region customers may experience increased latency on 2/16/17 from 8AM - 3PM MST. During this period, traffic will be pointed away from this data center, and users in this region may see longer connection times when handing SendGrid mail, or when making API calls.

Thanks for your patience. Please contact our support team with any questions: https://support.sendgrid.com/.
Feb 15, 14:39 PST
Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.