All Systems Operational
Mail Sending Operational
API v3   ? Operational
SMTP   ? Operational
API v2   ? Operational
Marketing Campaigns Operational
Marketing Campaigns   ? Operational
Legacy Newsletter   ? Operational
Webhooks Operational
Event Webhook   ? Operational
Parse API   ? Operational
Other Services Operational
API   ? Operational
Website   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 19, 2017

No incidents reported today.

Nov 18, 2017
Completed - The scheduled maintenance has been completed.
Nov 18, 20:56 PST
Update - Our Operations team has extended this maintenance window until 10:00PM MST. If you have any questions please contact our support team: https://support.sendgrid.com/
Nov 18, 20:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 16:01 PST
Scheduled - Our Operations team has scheduled a maintenance window on Saturday, November 18th, 5:00PM-9:00PM MST for our data centers. During this window, customers may see their events in Activity Feed delayed. Thank you for your patience. Please contact our Support team with any questions: https://support.sendgrid.com/
Nov 17, 16:03 PST
Nov 17, 2017

No incidents reported.

Nov 16, 2017
Resolved - We have completed posting delayed events to Activity Feed. We apologize for any inconvenience this may have caused. Thank you for your patience. Please reach out to https://support.sendgrid.com if you have any questions.
Nov 16, 22:27 PST
Monitoring - The Activity Feed page has been restored, there may be some events that are currently delayed in posting to the feed. We are monitoring queued events as they post to the Activity Feed and will provide an update when all the events are completed in posting. Thank you so much for your patience. Please reach out to our Support team at https://support.sendgrid.com with any questions.
Nov 16, 19:31 PST
Investigating - Our team is currently investigating reports of errors loading our Activity Feed page. Mail is currently flowing as expected and our Event Notification Webhook is not impacted by this issue. We will provide more information as we have it. Thank you for your patience and please reach out to our Support team with any questions at https://support.sendgrid.com.
Nov 16, 16:46 PST
For a subset of our customers, delivered messages did not receive corresponding delivered events in our system with minor impact beginning on 11/7 and reaching peak impact on 11/15 from 1:30am MST to 8am MST. Delivered events may not be present in the Email Activity feed, Event Notification Webhook, and in aggregate stats for that time frame.

Our team has meticulously confirmed that the mail was sent out, but that events and stats were not recorded. This was due to a configuration mismatch that we have completely removed from our system.

We truly apologize for the inconvenience this may have caused and thank you for your patience. Please reach out to our Support team with any questions at https://support.sendgrid.com.
Nov 16, 18:19 PST
Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017
Resolved - Marketing Campaigns sending has been fully restored to all users at the expected performance level you can trust from our service.

Our team is working with a handful of users who need additional, account-specific resolution related to their contact databases. We are communicating individually with these customers and will continue to update them directly moving forward. We sincerely thank you for your patience. We will add a post-resolution update with a detailed Post Mortem when we have one to share. Please reach out to our Support team with any questions at https://support.sendgrid.com.
Nov 12, 14:00 PST
Update - Marketing Campaigns sending has been fully restored to all users. Our team will continue to work on recipient data discrepancies for a small number of remaining users. We'll provide updates as we have more information. We sincerely thank you for your patience. Please reach out to our Support team with any questions at https://support.sendgrid.com.
Nov 11, 21:28 PST
Update - We are continuing our efforts to restore recipient data and sending for a very small portion of Marketing Campaigns users. All other users are fully restored and functional. We'll provide another update as we have information. In the mean time, don't hesitate to contact our Support team with any questions at https://support.sendgrid.com. Thank you for your patience.
Nov 11, 05:20 PST
Update - We have restored sending for the majority of our Marketing Campaigns users. A subset of customers will see their campaigns as "Scheduled" while we work to restore their recipient data. Our team is all hands on deck to complete the restoration of recipient data for the impacted users, we will post an update as soon as we have additional information. Please reach out to our Support team with any questions at https://support.sendgrid.com.
Nov 10, 23:12 PST
Update - Our team is continuing to work toward restoring recipient data. Marketing Campaign sends have temporarily been suspended to avoid sending to incomplete recipient lists. We will provide an update as soon as we have additional information. We sincerely apologize for the inconvenience and thank you for your continued patience. Please reach out to our Support team with any questions at https://support.sendgrid.com.
Nov 10, 19:17 PST
Update - Thank you for your continued patience. Our team is working diligently towards a solution to restore recipient data, after which we will resume sending for Marketing Campaigns. We truly apologize for the inconvenience. Please reach out to the Support team with any questions at https://support.sendgrid.com/
Nov 10, 18:16 PST
Update - While making changes to increase stability in our system, a subset of recipient data was relocated within one of our data centers. During the relocation, this subset of recipient data did not fully propagate for some accounts. We are in the process of restoring the data and will continue to provide updates. Once recipient data is restored, we will resume sending for Marketing Campaigns, which has temporarily been paused to avoid mail being sent to incomplete recipient lists. Thank you for your patience and please contact our Support team with any questions: https://support.sendgrid.com/
Nov 10, 17:34 PST
Update - Our team is continuing to work on restoring users' contacts to full availability, so that we can resume sending for Marketing Campaigns. We have all-hands on deck and are working to resolve the issue. We apologize for the mail delay and thank you for your patience. Please contact our Support team with any questions: https://support.sendgrid.com/
Nov 10, 17:08 PST
Identified - We have identified the issue causing inconsistencies in users’ contact storage. Our team is working to restore users' contact storage to full availability so we can resume sendings for Marketing Campaigns. We apologize for the mail delay and thank you for your patience. Please contact our Support team with any questions: https://support.sendgrid.com/
Nov 10, 16:29 PST
Investigating - A small subset of customers are reporting an inconsistency in contact availability within our Marketing Campaigns app. Our team is currently investigating. We are going to queue Marketing Campaigns sends momentarily and will provide additional information shortly. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/
Nov 10, 15:54 PST
Nov 9, 2017
Completed - The scheduled maintenance has been completed.
Nov 9, 09:29 PST
Update - Our operations team has extended this maintenance window until 10:30AM MST. If you have any questions please contact our support team: https://support.sendgrid.com/
Nov 9, 08:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 05:30 PST
Scheduled - Our operations team has scheduled a maintenance window on Thursday, November 9th, 6:30-9:30AM MST for our US West Coast and Midwest Data Centers. During this window, customers in these regions may experience increased email processing times. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/
Nov 8, 18:20 PST
Nov 8, 2017
Completed - The scheduled maintenance has been completed.
Nov 8, 16:03 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 13:00 PST
Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period on Wednesday, November 8th, 2-5PM MST for our US West Coast and Midwest Data Centers. During this window, customers in these regions may experience increased email processing times. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/
Nov 8, 09:06 PST
Completed - The scheduled maintenance has been completed.
Nov 8, 09:24 PST
Update - Our operations team has extended this maintenance window until tomorrow, November 8th at 10AM MST. If you have any questions please contact our support team: https://support.sendgrid.com/
Nov 7, 12:28 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 13:00 PST
Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period from Monday, November 6th, 2PM through Tuesday, November 7th, 11AM MST for our US West Coast data center. During this window, customers in this region may experience increased email processing times. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/
Nov 6, 10:13 PST
Nov 5, 2017

No incidents reported.