Identified - Currently our coupons for new sign ups aren't being applied. We have identified the issue and our Devs are fiercely working on a resolution. We do apologize for any hassle that has been created. Please contact if you have signed up with a coupon and receive an incorrect invoice. Thanks! - AE
Apr 10, 08:48 PDT
Past Incidents
May 22, 2015

No incidents reported today.

May 21, 2015

No incidents reported.

May 20, 2015

No incidents reported.

May 19, 2015

No incidents reported.

May 18, 2015

No incidents reported.

May 17, 2015
Completed - The scheduled maintenance has been completed.
May 17, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:00 PDT
Scheduled - Beta Site features will be unavailable for a few hours on Sunday May 17th, starting at 8pm PDT and lasting until 11pm PDT. We're doing this to do some load and error testing. During this time, if you need to access your account, please use the "Classic" version of the Sendgrid site (not /beta).

Mail flow will not be impacted in any way during this maintenance period.
May 15, 14:04 PDT
May 16, 2015

No incidents reported.

May 15, 2015
Resolved - This incident has been resolved.
May 15, 19:21 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 27, 11:56 PDT
Investigating - Important Security Updates to Your Account - Password Reset Instructions

For more information on the security incident see the blog - visit here

At SendGrid we view the security of our email platform and our customers with the highest priority. Based on a recent security incident, we’re asking you today to take some precautionary yet very important steps to improve the security of your SendGrid account.

Please reset your SendGrid account passwords today. Please note that in order to maintain seamless email flow, it is important to also update any custom code, web pages or servers that use this account with your new passwords. If you are uncertain about these additional steps, consult the email administrator who created the account. For tips on how to reset your password with minimal impact to your integrations read here.

Need help to complete the security update? Here are a list of resources that can help. Choose only the option that is most helpful - you do not need to do all of them.

Option 1: Log in to your account at (How to steps visit here. Short video visit here)
Option 2: Request password reset link at (Also shown in links for option 1)
Option 3: Use API calls (How to steps visit here)
Option 4: If you have an account through one of our reseller partners, look for specific communication from that partner. Many partners like Heroku, Appdirect, Engineyard and Softlayer will make the update seamlessly on your behalf.

Are you done with this security update? Most customers will only have the main credential to reset but if your account configuration is more complex or you are uncertain you can review these additional items.

Have you changed the main account credential? Complete any of the options listed above.

Have you checked for subuser accounts and, if present, updated their credentials? (If you have a Silver package or higher, you can check subusers under Subuser Management on your Account Overview page)

Have you checked for multiple user credentials and if present updated their credentials? (For tips on managing multiple user credentials visit here.)

Are you having problem accessing the email address associated to your SendGrid Account? (This KB article has suggestions visit here.)

Are you having problems finding your username? (This KB article has suggestions visit here)

Do you have a reseller account? Look for specific communication from your reseller. Many partners like Heroku, Appdirect, Engineyard, Softlayer, and Azure will complete this update with no action required from you.

Have you checked to see if your account utilizes a custom DKIM and if present, updated it at SendGrid and your DNS host. (This KB article has suggestions visit here)

NOTE: We require passwords to be a minimum of 8 alpha-numeric characters. Make sure any new passwords you set conform to this requirement.

Thanks for your cooperation on this and as always, please reach out to us at with any questions.
Apr 27, 11:30 PDT
May 14, 2015

No incidents reported.

May 13, 2015

No incidents reported.

May 12, 2015

No incidents reported.

May 11, 2015

No incidents reported.

May 10, 2015

No incidents reported.

May 9, 2015

No incidents reported.

May 8, 2015
Resolved - This incident has been resolved.
May 8, 08:12 PDT
Update - This issue affected a small subset of our customers. The customers that were affected will receive an email to the address on their account with all the details. Newsletter Sending was disabled for all customers for approximately 30 minutes form 13:21 PST to 13:43 PST. We apologize for any inconvenience this may have caused -MZ
May 6, 19:52 PDT
Identified - Newsletter sending has been reenabled. We are still investigating reports of stats inconsistency between 1:34 PM MDT and 4:34 PM MDT. Most of the customers who might see this inconsistency will be our Email Marketing users. We have found the issue and corrected the live problem at 4:34 PM MDT. Super Ops will continue to provide us more details about if your specific account might have seen the problem.
May 6, 16:52 PDT
Investigating - We have temporarily disabled Newsletter sending while we investigate a potential issue. We are treating this as a high priority. We will update here as we have additional information. - JZ
May 6, 15:51 PDT