All Systems Operational
Mail Sending Operational
API v3   ? Operational
SMTP   ? Operational
API v2   ? Operational
Marketing Campaigns Operational
Marketing Campaigns   ? Operational
Webhooks Operational
Event Webhook   ? Operational
Parse API   ? Operational
Other Services Operational
API   ? Operational
Email Activity   Operational
Website   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of our third party network providers will be performing a maintenance on Monday February 18th, from 8AM - 12PM MST. Latency may be experienced by customers in the Asia Pacific region during this window. We anticipate no other impact, and will follow up once this maintenance is complete. We apologize for any inconvenience this may cause. Please contact Support with any questions: https://support.sendgrid.com/
Posted on Feb 15, 13:09 PST
Past Incidents
Feb 18, 2019

No incidents reported today.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019
Resolved - Issues with new account signup and sub-user account creation have been resolved. If you were unable to create a new account or a sub-user account during this timeframe, please retry creation with a different username from the previous attempt. We greatly appreciate your patience through this process and apologize for any inconvenience this may have caused. Please contact our Support team with any questions at https://support.sendgrid.com/.
Feb 15, 12:46 PST
Monitoring - Our Operations teams have identified the source of the issue and implemented a fix for new account signup and sub-user account creation. If you were unable to create a new account or a sub-user account during this timeframe, please create a new account or new sub-user with a different username from the prior attempt. We are continuing to monitor the situation and will provide an update when we confirm the issue has been resolved. We apologize for any inconvenience this may have caused and greatly appreciate your patience. Please reach out to our Support team with any questions at https://support.sendgrid.com/
Feb 15, 12:23 PST
Update - Our Operations teams are continuing to investigate intermittent issues with paid and free account signup and sub-user account creation and have no new information to provide at this time. As new information becomes available, we will provide further updates. We greatly appreciate your patience and apologize for any inconvenience this may be causing. Please contact our Support team with any questions: https://support.sendgrid.com/.
Feb 15, 11:42 PST
Update - Our Operations teams are continuing to investigate intermittent issues with paid and free account signup and sub-user account creation. As further information becomes available, we will provide updates. We greatly appreciate your patience and apologize for any inconvenience this may be causing. Please contact our Support team with any questions: https://support.sendgrid.com/.
Feb 15, 10:33 PST
Update - Our Operations teams continue investigating issues with free and paid account signup. Additionally, sub-user account creation appears to be impacted by this issue. As more information becomes available, we will continue to provide updates. We apologize for any inconvenience this may be causing and appreciate your patience. Please contact our Support team with any questions: https://support.sendgrid.com/.
Feb 15, 09:55 PST
Update - Our Operations teams continue to investigate issues with free and paid account signup at this time. As more information becomes available, we will provide an update. We apologize for any inconvenience this may be causing and appreciate your patience. Please contact our Support team with any questions: https://support.sendgrid.com/.
Feb 15, 09:25 PST
Investigating - We are currently investigating issues with free and paid new account signups. Once we have more information we will provide it. We appreciate your patience and apologize for any inconvenience this may be causing.
Feb 15, 08:40 PST
Feb 14, 2019
Resolved - A subset of customers may have experienced issues with mail send, API calls and UI load issues from 8:54 - 9:33PM MST. Our Operations team identified the cause as an issue with a third party service provider. Once this issue was located, our Operations team moved away from this provider for the time being. We apologize for any inconvenience this may have caused. Please contact our Support team at https://support.sendgrid.com with any questions.
Feb 14, 21:13 PST
Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019
Completed - The scheduled maintenance has been completed. Thank you for your patience during this time.
Feb 9, 23:09 PST
Update - The scheduled maintenance is taking longer than expected but almost complete. We're estimating up to 2 more hours for completion. We apologize for the delay and thank you for your patience. Please contact our Support team with any questions at https://support.sendgrid.com/
Feb 9, 22:18 PST
Update - The scheduled maintenance is taking longer than expected to complete. We are extending the maintenance window an additional 3 hours till 11PM MST. We apologize for the inconvenience. Please contact our Support team with any questions at https://support.sendgrid.com/
Feb 9, 13:25 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 12:00 PST
Scheduled - SendGrid Global Statistics service will undergo scheduled maintenance on Saturday, February 9th, between 1PM and 8PM MST. During the maintenance, there will be a delay in global statistics. The stats API will still be available but will not include any new global stats until after the maintenance is complete and global stats are up to date. Please contact our Support team with any questions at https://support.sendgrid.com/
Feb 4, 14:31 PST
Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019

No incidents reported.

Feb 4, 2019

No incidents reported.