Identified - Our Operations team is working to optimize the performance of our Asia/Pac data center. Customers in that region may experience increased connection latency while we complete this work. We apologize for any inconvenience and thank you for your continued patience. We will provide an update when we have implemented our improvements. Please reach out to our Support team at https://support.sendgrid.com with any questions.
Sep 14, 10:20 PDT
Investigating - Users within the Asia region may experience increased latency in Web API, Mailsend API, and SMTP. Operations team has relocated traffic away from this region in order to optimize our load balancers. We apologize for any inconvenience this may cause. Please reach out to our Support team with any questions at https://support.sendgrid.com.
Sep 13, 23:26 PDT
Mail Sending Operational
API v3   ? Operational
SMTP   ? Operational
API v2   ? Operational
Marketing Campaigns Operational
Marketing Campaigns   ? Operational
Legacy Newsletter   ? Operational
Webhooks Operational
Event Webhook   ? Operational
Parse API   ? Operational
Other Services Operational
API   ? Operational
Website   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2017
Resolved - Our Operations team has identified and mitigated the issue affecting substitution values. We apologize for any inconvenience this caused. Please reach out to our support team with any additional questions: https://support.sendgrid.com.
Sep 20, 08:13 PDT
Investigating - We are currently investigating reports of substitution values not replacing properly for a subset of our customers. We're actively working to determine the root cause and will provide additional updates shortly. If you have questions or need additional information, please contact SendGrid Support directly: http://support.sendgrid.com
Sep 20, 05:29 PDT
Sep 19, 2017
Resolved - Our Operations team has monitored system performance and confirmed this incident is resolved. We apologize for any inconvenience this caused. Please reach out to our support team with any additional questions: https://support.sendgrid.com.
Sep 19, 13:51 PDT
Monitoring - Our Operations team has mitigated the issue causing mail delays. Mail has dequeued and is flowing as expected. We will continue monitoring our systems and provide updates as needed. We apologize for any inconvenience this may have caused. Thank you so much for your patience. Please reach out to our support team with any additional questions: https://support.sendgrid.com.
Sep 19, 12:47 PDT
Investigating - Our Operations team is currently investigating reports of delayed mail for a subset of our customers. We are looking into this with the highest priority, and will provide an update when we have more information available. Please reach out to our Support team at https://support.sendgrid.com with any questions. Thank you for your patience.
Sep 19, 11:49 PDT
Sep 18, 2017
Resolved - We have seen a return to our anticipated rate of delivery to Microsoft domains. Thank you for your patience.
Sep 18, 16:30 PDT
Monitoring - We are currently seeing increased delivery times to Microsoft domains. Please refer to their status page at https://portal.office.com/servicestatus. We will resolve this post when the delivery to these domains returns to the expected rate.
Sep 18, 10:11 PDT
Resolved - Our Operations team has monitored the fix put in place and are confident the disruption experienced in Marketing Campaigns is fully resolved. We apologize for any inconvenience and thank you for your patience. Please reach out to our Support team at https://support.sendgrid.com with any questions.
Sep 18, 14:13 PDT
Monitoring - Our operations team is monitoring Marketing Campaigns to ensure this disruption is resolved. We apologize for any inconvenience this may have caused. Please contact Support with questions: https://support.sendgrid.com/.
Sep 18, 13:23 PDT
Identified - Our Operations team has identified the cause of the Marketing Campaigns disruption. Customers can now update contacts and access the Marketing Campaigns site. All delayed campaigns have successfully sent. We'll provide further updates as we move toward resolution. Please contact Support with questions: https://support.sendgrid.com/.
Sep 18, 13:07 PDT
Investigating - Marketing Campaigns customers may experience errors adding, updating, and deleting contacts, delayed campaign sends, and errors accessing the Marketing Campaigns UI at this time. Our operations team is working quickly to resolve these errors. We will post further updates as we have them. We apologize for any inconvenience this caused. Please contact our Support team with questions via https://support.sendgrid.com/.
Sep 18, 12:37 PDT
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 12, 2017
Resolved - Our Ops team has monitored the fix put in place and are confident the connection errors are resolved. We apologize for any inconvenience and thank you for your patience. Please reach out to our Support team at https://support.sendgrid.com with any questions.
Sep 12, 11:36 PDT
Monitoring - Our Ops team has mitigated the issue causing intermittent connection errors and will continue to monitor our systems. We apologize for any inconvenience this may have caused and thank you so much for your patience. Please reach out to our support team with any additional questions: https://support.sendgrid.com.
Sep 12, 09:35 PDT
Investigating - We have migrated traffic away from our East Coast Data Center as we investigate reports of connectivity issues. We apologize for any inconvenience this may cause. Please reach out to our Support team at https://support.sendgrid.com with any questions.
Sep 12, 07:51 PDT
Sep 11, 2017
Resolved - Thank you for your patience. Our operations team has finished optimizing our load balancers and confirmed that traffic is flowing again as expected. You can reach out to our Support team at https://support.sendgrid.com if you have any additional questions.
Sep 11, 15:33 PDT
Investigating - We have routed connections through alternative data centers as we work to optimize our load balancers. Some users may experience connection latency when attempting to connect via API or SMTP. We apologize for any inconvenience this may cause. Please reach out to our Support team with any questions at https://support.sendgrid.com.
Sep 4, 09:47 PDT
Resolved - Our team has monitored the solution put in place and are confident in it's efficacy. We apologize for any inconvenience and thank you for your patience. Please reach out to our Support team at https://support.sendgrid.com with any questions.
Sep 11, 13:18 PDT
Monitoring - Our team was able to locate and mitigate the issue causing mail delays for a subset of our customers. We have confirmed that all mail has been dequeued and traffic is flowing again without issue. We apologize for any inconvenience this may have caused, and thank you so much for your patience. Please reach out to our support team with any additional questions: https://support.sendgrid.com.
Sep 11, 12:24 PDT
Investigating - We are currently investigating reports of delayed mail for a subset of our customers. Our Operations team is looking into this with the highest priority. We will provide an update when we have more information available, thank you for your patience. Please contact our Support team at https://support.sendgrid.com with any questions.
Sep 11, 11:10 PDT
Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017
Resolved - Our operations team has confirmed our website is fully stable and available. We apologize for any inconvenience this caused you.
Please contact our Support team with any questions: https://support.sendgrid.com/
Sep 8, 02:18 PDT
Monitoring - Our upstream provider has put in a fix and is currently monitoring the status of it. We are currently monitoring on our end and will update this post once it has been declared fixed. Please contact support@sendgrid.com for more information.
Sep 8, 01:59 PDT
Update - Our upstream providers have isolated the issue and are working to implement a solution. We apologize for any inconvenience this has caused and will post an update as soon as we have more information. Thank you for your patience and please reach out to https://support.sendgrid.com with any questions.
Sep 8, 01:13 PDT
Update - Our upstream provider is continuing work on their side with the utmost priority. Thank you for your patience. We will provide an update as soon as we have new information. To access your account, please navigate directly to https://app.sendgrid.com in order to log in. If you would like to sign up for an account, you can do so at https://app.sendgrid.com/signup. Our mail send and API are fully functioning at this time. Please reach out to https://support.sendgrid.com with any questions.
Sep 8, 00:15 PDT
Update - Our upstream provider is working diligently to restore their services. If you need to access your account, please go directly to https://app.sendgrid.com to login. Sending via SMTP and API is fully functional, and our API is also currently accessible. If you have any questions or concerns please reach out to our Support team via https://support.sendgrid.com. We truly apologize for the inconvenience and thank you for your patience.
Sep 7, 23:12 PDT
Identified - An upstream provider for the SendGrid website is currently experiencing difficulties. Mail send and API access are not impacted at all during this time, only access to https://sendgrid.com. To log into your account, you can visit https://app.sendgrid.com directly. Please reach out to https://support.sendgrid.com with any additional questions.
Sep 7, 22:19 PDT
Sep 7, 2017
Resolved - Our operations team has confirmed Marketing Campaigns is fully functional. We apologize for any inconvenience this has caused. Please contact our Support team with any questions: https://support.sendgrid.com/.
Sep 7, 12:18 PDT
Update - We identified a subset of campaigns attempted this morning that did not successfully send. If you have a campaign marked as Sent, without any statistics associated with it, you will need to duplicate and resend the campaign. All new and scheduled Marketing Campaigns are now sending without any issue. We truly apologize for the inconvenience and thank you for your patience. If you have any questions or need assistance duplicating and resending a campaign, please reach out to our Support team at https://support.sendgrid.com
Sep 7, 10:33 PDT
Monitoring - Contact upload, editing, and delete functionality has been restored. Our team is currently working to resolve issues related to campaigns - we'll share an update on that shortly. Please reach out to https://support.sendgrid.com with any additional questions. Thank you for your patience.
Sep 7, 09:45 PDT
Investigating - Our operations team is currently investigating issues occurring within Marketing Campaigns. Some customers may experience errors adding, editing or deleting contacts, as well as delayed stats from sent campaigns. More updates to follow. We apologize for any inconvenience. Please reach out to our Support team with questions: https://support.sendgrid.com/.
Sep 7, 08:22 PDT
Sep 6, 2017
Resolved - We have confirmed that all mail has been dequeued and traffic is flowing again without issue. We apologize for any inconvenience this may have caused, and thank you so much for your patience. Please reach out to our support team with any additional questions: https://support.sendgrid.com.
Sep 6, 16:55 PDT
Update - We have successfully dequeued the mail from one of our data centers and will continue to monitor the progress of the second data center's queue. Please let us know if you have any additional questions by reaching out via https://support.sendgrid.com
Sep 6, 16:00 PDT
Update - We are keeping an eye on system behavior as mail queues continue to drain. We will provide an update when the queues have cleared. Thank you for your patience.
Sep 6, 15:30 PDT
Monitoring - Site, mail send, webhook and API availability have been restored, as well as access to our Marketing Campaigns and Legacy Newsletter tool. We're accepting traffic and mail is dequeueing at this time. We're continuing to monitor performance and will provide another update shortly. We apologize for the inconvenience this may have caused and thank you for your patience. Please reach out to our Support Team at https://support.sendgrid.com with any questions.
Sep 6, 14:52 PDT
Update - Additional systems impacted include Marketing Campaigns, our Legacy Newsletter tool and our webhooks. We're continuing to troubleshoot with the highest priority. Updates to follow.
Sep 6, 14:16 PDT
Investigating - Our Ops team is currently investigating reports of login issues, email delays, and API timeouts. We are investigating this with the highest priority. We will provide more updates as they become available. Please reach out to support@sendgrid.com with any questions.
Sep 6, 13:50 PDT