Our engineers have monitored the systems and confirmed that the issue impacting email sending, templates, and related API requests between 9:35 pm and 9:50 pm PT has been fully resolved. All services are now operating normally.

Our engineers have monitored the fix and confirmed that the issue affecting several Reseller Partner accounts' ability to Single Sign On (SSO) into their SendGrid accounts has been fully resolved. Mail Send functionality was not impacted during this incident. All services are now operating normally.

Earlier today, around 2:00 PM PST, some users experienced UI issues where the side navigation menus incorrectly displayed "Disabled for EU Users" labels across available functionality. After investigation, our team identified the cause of the erroneous labels and deployed a fix and confirmed resolved at approximately 2:10 PM PST. All UI functionalities have been restored and verified operational.

At this time all issues with submitting tickets has been confirmed as resolved.

Our engineers have monitored the fix and confirmed the issue with Template render failures has been resolved. All services are operating normally at this time.

Our engineers have monitored the fix and confirmed the issue with sending emails has been resolved. All services are now operating normally at this time.

Our engineers have identified and resolved the cause of this issue. Engineers have monitored the fix and confirmed that the Sender Authentication is fully functional again. All services are now operating normally at this time.

Our engineers have monitored the fix and confirmed that the issue with the IPAM and IP Address options not appearing in the SendGrid UI has been resolved. All services are now fully operational.

Our engineers have thoroughly monitored the fix and have confirmed that the "Return to the Parent Account" issue has been resolved. All services are now fully operational and functioning normally.