Incident History

April 2025

Template render failure
Our engineers have monitored the fix and confirmed the issue with Template render failures has been resolved. All services are operating normally at this time.
Apr 25, 04:36 - 06:42 PDT
Issues with Sending Emails
Our engineers have monitored the fix and confirmed the issue with sending emails has been resolved. All services are now operating normally at this time.
Apr 23, 14:21 - 21:08 PDT
Marketing Campaigns Contact Delays
Our engineers have confirmed that the third party degradation is now marked as resolved. All services are now operating normally at this time.
Apr 16, 13:10 - 14:12 PDT

March 2025

Sender Authentication Returning Errors
Our engineers have identified and resolved the cause of this issue. Engineers have monitored the fix and confirmed that the Sender Authentication is fully functional again. All services are now operating normally at this time.
Mar 31, 15:16 - 15:46 PDT
IPAM and IP Address Options Unavailable in the SendGrid UI.
Our engineers have monitored the fix and confirmed that the issue with the IPAM and IP Address options not appearing in the SendGrid UI has been resolved. All services are now fully operational.
Mar 31, 01:54 - 02:21 PDT
Can't switch back to parent account
Our engineers have thoroughly monitored the fix and have confirmed that the "Return to the Parent Account" issue has been resolved. All services are now fully operational and functioning normally.
Mar 30, 22:19 - 23:55 PDT

February 2025

Engagement Statistics Delayed.
Our engineers have monitored the fix and confirmed the issue with engagement statistics being delayed has been resolved. All services are now operating normally at this time.
Feb 26, 18:45 - 19:11 PST
Account creation issues
Our engineers have monitored the fix and confirmed the issue with account creation problem has been resolved. All services are now operating normally at this time.
Feb 25, 16:52 - 20:55 PST