Technical Incident: Connection Timed Out Deferrals

Incident Report for SendGrid

Resolved

Due to high volumes some customers may have experienced larger than normal deferral rates but the surge in sending has subsided. Email is flowing well and all systems appear normal. Please contact our support team if you have any questions: https://support.sendgrid.com

Posted 9 years ago. Nov 25, 2016 - 08:59 PST

Update

Our Ops team is digging into the source of the Connection Timed Out deferrals within our system and are working to determine a speedy resolution.

Posted 9 years ago. Nov 25, 2016 - 05:55 PST

Investigating

We are currently investigating reports of emails being deferred. Our Operations team is investigating the root cause with the highest priority. Stay tuned - we'll post updates here as we have them.

Posted 9 years ago. Nov 25, 2016 - 05:43 PST