Duplicate Uniqueness of Click & Opens

Incident Report for SendGrid

Resolved

We've resolved the issue. If multiple events of a click or open occurred between 06:50 - 07:40 PT, they were each logged as unique.

Posted Jul 16, 2015 - 08:18 PDT

Identified

We've identified an issue where we are logging multiple uniques on clicks and opens currently, due to a lack of communication between the link/image tracking system, and the uniqueness store.

We're correcting now, and will update once resolved.

Posted Jul 16, 2015 - 07:31 PDT