Intermittent HTML issues

Incident Report for SendGrid

Resolved

We've identified & resolved this issue. We apologize for any inconveniences this may have caused.

Messages that were sent via web API or Marketing Campaigns may have had the plain text version shown to the recipient instead of the intended HTML version of the message. With a plain text message, opens and clicks will not be tracked, which may impact your engagement for sends during that time.

For further questions, please feel free to contact our support team at support.sendgrid.com - RC

Posted Feb 04, 2016 - 09:35 PST

Investigating

We are currently investigating reports of intermittent issues when the HTML part of the message is not being passed along with the Plain Text version. We will update here when we have more details. We apologize for any inconvenience, please direct any questions to our support team. -ab

Posted Feb 04, 2016 - 04:11 PST