Technical Incident: Email Delays

Incident Report for SendGrid

Resolved

Our operations team has been closely monitoring performance, and has confirmed this issue to be resolved. Please contact our support team if you have any questions: https://support.sendgrid.com.

Posted Sep 20, 2016 - 17:05 PDT

Monitoring

The small subset of users affected by this morning's delays should see their queues and sending times returning to normal. We will continue to monitor sending queues; please report any issues to https://support.sendgrid.com.

Posted Sep 20, 2016 - 11:16 PDT

Investigating

We are investigating reports of email delays that may be affecting a small subset of customers. Our Operations team has identified the root cause and is looking at this with the highest priority. Updates to follow.

Posted Sep 20, 2016 - 07:16 PDT

This incident affected: Mail Sending (API v3, SMTP, API v2).