Update - Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share.
Mail send is not impacted.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 10:57 PDT
Mail send is not impacted.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 10:57 PDT
Monitoring - Our engineers have implemented a fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. We are now monitoring to ensure the fix is working as expected.
Mail send is not impacted.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 08:30 PDT
Mail send is not impacted.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 08:30 PDT
Investigating - Starting around 7:44 AM PT on April 6, 2026, our engineers began investigating an issue causing intermittent errors with account-level actions. This affects management and settings changes, as well as other account-specific functions such as login-related activity. Customers may experience intermittent failures when attempting to update account settings, manage their accounts, or log in.
Mail send is not impacted.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 08:08 PDT
Mail send is not impacted.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 08:08 PDT
Update - Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix.
We have also identified that customers using Email Validation may receive 403 errors until their account is activated.
This does not impact mail send.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 09:37 PDT
We have also identified that customers using Email Validation may receive 403 errors until their account is activated.
This does not impact mail send.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 09:37 PDT
Identified - Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix. This does not impact mail send.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 08:43 PDT
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 08:43 PDT
Update - Our engineers are continuing to investigate an issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 08:28 PDT
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 08:28 PDT
Investigating - Starting around 05:30 AM, PST, on April 6th, 2026, our engineers began investigating an issue with our customer's ability (and system's ability) to process their payments. Customer may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 06:23 PDT
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 06, 2026 - 06:23 PDT
Mail Sending
Operational
API v3
Operational
SMTP
Operational
API v2
Operational
Marketing Campaigns
Operational
Marketing Campaigns
Operational
Webhooks
Operational
Event Webhook
Operational
Parse API
Operational
API
Degraded Performance
Website
Degraded Performance
Statistics
Operational
Email Activity
Operational
Partners
Operational
Billing
Degraded Performance
Legacy Marketing Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Category Stats Maintenance, Saturday, April 11 from 4PM-8PM PT Apr 11, 2026 04:00-08:00 PDT
In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our Production database on Saturday, April 11, from 4PM-8PM PDT.
During this time, incoming category statistics will be delayed in being written to the database, and metrics may lag as a result. Requests for category statistics may also be temporarily unavailable while we perform the maintenance.
Thank you for your patience through this maintenance.
Posted on Mar 31, 2026 - 12:23 PDT
During this time, incoming category statistics will be delayed in being written to the database, and metrics may lag as a result. Requests for category statistics may also be temporarily unavailable while we perform the maintenance.
Thank you for your patience through this maintenance.
Posted on Mar 31, 2026 - 12:23 PDT