Incident History

March 2025

Sender Authentication Returning Errors
Our engineers have identified and resolved the cause of this issue. Engineers have monitored the fix and confirmed that the Sender Authentication is fully functional again. All services are now operating normally at this time.
Mar 31, 15:16 - 15:46 PDT
IPAM and IP Address Options Unavailable in the SendGrid UI.
Our engineers have monitored the fix and confirmed that the issue with the IPAM and IP Address options not appearing in the SendGrid UI has been resolved. All services are now fully operational.
Mar 31, 01:54 - 02:21 PDT
Can't switch back to parent account
Our engineers have thoroughly monitored the fix and have confirmed that the "Return to the Parent Account" issue has been resolved. All services are now fully operational and functioning normally.
Mar 30, 22:19 - 23:55 PDT

February 2025

Engagement Statistics Delayed.
Our engineers have monitored the fix and confirmed the issue with engagement statistics being delayed has been resolved. All services are now operating normally at this time.
Feb 26, 18:45 - 19:11 PST
Account creation issues
Our engineers have monitored the fix and confirmed the issue with account creation problem has been resolved. All services are now operating normally at this time.
Feb 25, 16:52 - 20:55 PST

January 2025

Inbound Parse Senderauth Domain Error
Our engineers have monitored the fix and confirmed the issue with Inbound Parse creation has been resolved. All services are now operating normally at this time.
Jan 24, 14:15 - 14:54 PST
reCAPTCHA in Sign up forms for Marketing showing "Invalid domain for site key" error
Our engineers have monitored the fix and confirmed the issue with the sign-up forms has been resolved. All services are now operating normally at this time.
Jan 14, 08:29 - Jan 15, 17:09 PST
[Scheduled] Email v2 API Brownout
The brownout period for v2 API endpoints is now resolved.
Jan 13, 10:10 - Jan 14, 10:29 PST