This incident has been declared resolved. Marketing Campaigns Automations should now function as expected. We apologize for any inconvenience and thank you for your patience.
Posted 4 years ago. Feb 05, 2021 - 13:46 PST
Monitoring
Our engineers have implemented a fix and are now monitoring its performance. Customers may still observe delays in segment-based automation emails and delays to contact segment updates. We will provide an update within the next 60 minutes or less as updates become available.
Posted 4 years ago. Feb 05, 2021 - 12:46 PST
Investigating
Around 12PM MT, our Engineering teams became aware of an issue where a small number of customers have the potential to see duplicate emails sent to their contacts via the Automations feature when attached to a contact segment.
Our Engineers are working on a fix to mitigate this issue and in the meantime, customers may see delays in segment-based automation emails and may also experience delays when updating segments. We will provide an update within the next 60 minutes or less as updates become available.
Posted 4 years ago. Feb 05, 2021 - 12:17 PST
This incident affected: Marketing Campaigns (Marketing Campaigns).
