SendGrid User Interface Errors
Incident
Report for SendGrid
Resolved
Our engineers have monitored the fix and confirmed that the user interface console issue has been resolved. All services are now operating normally at this time.
Monitoring
Our engineers have completed the work to fix the console errors, and we are now monitoring console performance. We will provide another update in 30 minutes to confirm this issue has been resolved.
Identified
Our team identified that, based on a deploy that had occurred earlier today, some accounts became unable to view required console resources which resulted in errors shown when navigating the SendGrid console user interface. Work is being done to correct accounts that are still experiencing the 'We encountered an error' issue to allow proper navigation of the console. Another update will be provided within 1 hour or as soon as the work has been complete.
Update
We are still continuing to investigate the stated user interface errors. Please note that this has been confirmed to only impact a subset of user accounts. Another update will be provided in 1 hour or as soon as more information becomes available.
Update
We are continuing to investigate an issue in which users navigating the SendGrid user interface experience an error stating 'We encountered an error'. We appreciate your patience while this issue continues to be explored. Another update will be provided in 1 hour or as soon as more information becomes available.
Investigating
We’re currently investigating an intermittent issue within the SendGrid interface causing a 'We encountered an error' message when navigating to any page. Our team began investigating this around 11:30 AM PT. Our team is actively working on a resolution and we will provide an update in 30 minutes or sooner.
This incident affected: Website.