Design Editor Template Not Allowing Movement of Modules
Incident
Report for SendGrid
Resolved
Our engineers have monitored the fix and confirmed the issue with module movement in the Design Editor has been resolved. All services are now operating normally at this time.
Update
Our team is still investigating this issue, and we still don't have updates to provide. For now, latest recommendation persist:
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update as soon as more information becomes available.
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update as soon as more information becomes available.
Identified
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause.
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update as soon as more information becomes available.
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update as soon as more information becomes available.
Update
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause.
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update in 2 hours or as soon as more information becomes available.
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update in 2 hours or as soon as more information becomes available.
Update
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. We will continue to provide another update in 2 hours or as soon as more information becomes available.
Investigating
Starting around 8:22 AM PST on April 22nd, 2026, our engineers began investigating an issue where module movement is not functioning properly within the Design Editor. Customers may experience the inability to select modules for drag-and-drop repositioning. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
This incident affected: Marketing Campaigns (Marketing Campaigns) and API.