Our engineers have monitored the fix and confirmed the issue with plan upgrades and downgrades has been resolved. All services are now operating normally at this time.
Posted 1 year ago. Jul 25, 2024 - 13:39 PDT
Monitoring
Our engineers have implemented a fix at 12:37 PST and are monitoring system performance. Currently, upgrades and downgrades can be made. We will provide another update in an hour or as soon as more information becomes available.
Posted 1 year ago. Jul 25, 2024 - 13:04 PDT
Identified
Our engineers identified the issue at 12:04 PST and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Posted 1 year ago. Jul 25, 2024 - 12:57 PDT
Investigating
Starting around 11:52 PST on July 25th, our engineers began investigating an issue that prevent customers from upgrading or downgrading their SendGrid plans. Users may see a "We're sorry, something went wrong" error. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
