Our engineers have monitored the fix and confirmed the issue with Password Reset on the SendGrid login page has been resolved. All services are now operating normally at this time.
If you encounter this issue, it is advisable to conduct a hard refresh on your browser prior to making any further attempts.
Posted Apr 16, 2025 - 04:52 PDT
Monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Posted Apr 16, 2025 - 03:52 PDT
Identified
Our engineers have identified the issue and are working toward a fix associated to this issue. We will provide another update in an hour or as soon as more information becomes available.
Posted Apr 16, 2025 - 03:36 PDT
Investigating
Starting around 1:30 am PST on 16-04-2024, our engineers began investigating an issue with forgot password option in the UI. Customers may not be able to reset their password while this incident is ongoing. We will provide another update in 1 hour or as soon as more information becomes available
