Authentication Issues

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue with authentication and now resolved as of 9:52pm MDT. All services are now operating normally at this time.

Posted Jul 13, 2021 - 21:30 PDT

Monitoring

Our engineers have implemented a fix and are monitoring system performance. Authentication issues have subsided. We will provide another update in an hour or as soon as more information becomes available.

Posted Jul 13, 2021 - 20:52 PDT

Investigating

Starting around 9:10pm MDT engineers discovered issues with anything requiring authentication. We will provide updates in the next hour or sooner as they become available.

Posted Jul 13, 2021 - 20:44 PDT

This incident affected: Marketing Campaigns (Marketing Campaigns), Mail Sending (API v3, SMTP, API v2), and API, Website, Statistics, Email Activity.