Contact uploads being delayed - TNE Marketing Campaigns

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue with Marketing Campaign uploads and deletion has been resolved. All services are now operating normally at this time.
Posted Apr 17, 2026 - 06:13 PDT

Monitoring

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Posted Apr 17, 2026 - 05:52 PDT

Investigating

Starting around 04:30 PST on April 17th, 2026, our engineers began investigating an issue with contact upload delays when using TNE Marketing Campaings (Legacy Marketing is NOT affected). Customer may experience delays after uploading or deleting contacts using their Marketing Campaing plans. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Apr 17, 2026 - 04:58 PDT
This incident affected: Marketing Campaigns (Marketing Campaigns).