Retroactive Incident: Mail Delivery Delay to a Small Subset of Users

Incident Report for SendGrid

Resolved

Twilio-Sendgrid mail delivery was degraded for approximately 16 minutes between 3:18 PM and 3:34 PM Pacific Time on 06/14/2026. During this period of time customers may have experienced delays affecting a subset of users. User experience was degraded with delayed mail delivery during this window, though the scope was limited to affected users rather than a system-wide outage. The issue has now been resolved.

Posted Jun 14, 2026 - 14:00 PDT