Latency on v3 API Mail Sends

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue with latency has been resolved for v3 Mail Sends and Marketing Campaigns. All services are now operating normally at this time.

Posted Jul 13, 2021 - 13:09 PDT

Update

Engineering has implemented a fix and has mitigated the issue. We are continuing to monitor for any further issues. We will provide updates in the next hour or sooner as they become available.

Posted Jul 13, 2021 - 12:41 PDT

Update

Engineering has implemented a fix and has mitigated the issue. We are continuing to monitor for any further issues. We will provide updates in the next hour or sooner as they become available.

Posted Jul 13, 2021 - 11:40 PDT

Update

Engineering is continuing to monitor the issue and believe customer's may continue to see issues with higher than normal latency with V3 Mail Sends and Marketing Campaigns. We will provide updates in the next hour or sooner as they become available.

Posted Jul 13, 2021 - 10:26 PDT

Update

We are continuing to monitor for any further issues. We will provide updates in the next hour or sooner as they become available.

Posted Jul 13, 2021 - 09:33 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 13, 2021 - 08:39 PDT

Monitoring

Starting around 8:15am PDT on Tuesday, July 13th our engineers discovered latency with v3 Mail Sends and Marketing Campaigns. The issue has been identified and are currently monitoring. We will provide updates in the next hour or sooner as they become available.

Posted Jul 13, 2021 - 08:34 PDT

This incident affected: Marketing Campaigns (Marketing Campaigns) and Mail Sending (API v3).