Billing Terminated Issue
Incident
Report for SendGrid
Resolved
Our engineers have monitored the fix and confirmed that users who were improperly terminated for a billing issue has been resolved. Thank you for your continued patience.
Monitoring
Our engineers have implemented a fix in which all users who were improperly terminated for a billing issue have had their services fully restored. We are monitoring system performance at this time. We will provide another update in an hour or as soon as more information becomes available.
Update
We are continuing to remediate any remaining users who have been affected by this billing issue. We will provide another update within 2 hours or as soon as more information becomes available.
Update
Our engineers have now reactivated any accounts that were billing terminated due to this issue. We are continuing to remediate any remaining users who have been affected by this billing issue. We will provide another update within 2 hours or as soon as more information becomes available.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to remediate any remaining users who have been affected by this billing issue. We will provide another update within 2 hours or as soon as more information becomes available.
Update
We are continuing to work on a fix for this issue.
Identified
Our engineers have identified an issue in our billing process which inadvertently affected a subset of users. We are working to remediate any remaining users who have been affected. Our engineers are continuing to monitor this overnight, and we will provide another update within 16 hours or as soon as more information becomes available.
Update
We are continuing to investigate this issue in relation to accounts being billing terminated prematurely. We will provide another update within an hour or sooner as more information becomes available to our team.
Investigating
Starting around 2PM PT on November 29th, our engineers began investigating an issue with a subset of customers who may have had their account prematurely billing terminated. This would impact mail send if your account was billing terminated due to this issue. We will provide another update in an hour or as soon as more information becomes available.
This incident affected: Billing.