After monitoring, we can confirm that the cause of the disruption has been fixed. We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience. Please contact our Support team at https://support.sendgrid.com with any questions.
Posted Apr 29, 2020 - 17:30 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 29, 2020 - 17:05 PDT
Update
Our team has identified the cause of these delays and implemented a fix. Delayed mail associated with this disruption has been sent and sending queues have returned to normal levels. We are continuing to monitor the system. We apologize for any inconvenience this caused you. Please contact our Support team with any questions at https://support.sendgrid.com
Posted Apr 29, 2020 - 16:50 PDT
Investigating
A subset of customers may be experiencing mail delays for mail sent between approximately 1:20pm and 1:36pm MT, April 29th, 2020. We have shifted traffic away from the affected data center while our Operations team investigates the cause of this issue. No new mail is delayed. We apologize for any inconvenience this may be causing you. Please contact our Support team at https://support.sendgrid.com with any questions.
Posted Apr 29, 2020 - 15:36 PDT
This incident affected: Mail Sending (API v3, SMTP, API v2).
