Marketing Campaign Signup Form Errors

Incident Report for SendGrid

Resolved

Our engineers confirmed the issue with the New Marketing Campaigns Signup Forms has been resolved. All services are now operating normally at this time.

Posted 4 years ago. Oct 12, 2021 - 11:37 PDT

Monitoring

Our engineers have implemented a fix and are monitoring the New Marketing Campaigns Signup Forms performance. We will provide another update in an hour or as soon as more information becomes available.

Posted 4 years ago. Oct 12, 2021 - 11:06 PDT

Update

Our engineers are continuing to work toward a fix for all users of impacted Marketing Campaigns Signup Forms. We will provide another update in an hour or as soon as more information becomes available.

Posted 4 years ago. Oct 12, 2021 - 10:51 PDT

Identified

Our engineers have identified the Signup Forms issue and are working toward resolution. Currently when using the embedded Marketing Signup Forms and receiving a failure, the resulting error message may vary based on web browser. We will provide another update in hour or as soon as more information becomes available.

Posted 4 years ago. Oct 12, 2021 - 09:57 PDT

Investigating

Starting 7:58 AM PT on October 12th, customers would have experienced issues with New Marketing Campaigns Signup Forms. Embedded Signup Forms (hosted by SendGrid only) are failing with browser errors and contacts are failing to be added. This does not impact mail send. Our engineers began investigating and we will provide another update in an hour or as soon as more information becomes available.

Posted 4 years ago. Oct 12, 2021 - 09:37 PDT

This incident affected: Marketing Campaigns (Marketing Campaigns).