Mail Send requests delays
Incident
Report for SendGrid
Resolved
Our engineers have monitored the fix and confirmed the issue with Email Send request delays has been resolved. All services are now operating normally at this time.
Update
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Update
Our engineers are still monitoring the system's performance and are working towards a fix. We will provide another update in an hour or as soon as more information becomes available.
Update
Our engineers are still monitoring the system's performance and are working towards a fix. We will provide another update in an hour or as soon as more information becomes available.
Update
Our engineers are still monitoring the system's performance and are working towards a fix. We will provide another update in an hour or as soon as more information becomes available.
Update
Our engineers are monitoring the system's performance and are working towards a fix. We will provide another update in an hour or as soon as more information becomes available.
Monitoring
Our engineers found the cause of the mail send request delay issue and implemented a solution, we are still monitoring it the situations. Customers from Europe might have experienced request delays as a result of an issue with one of our network providers that also affected our datacenter. We will provide more information when it becomes available.
Identified
Our engineers have identified the issue and are working towards a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Starting around 11:50 PM PDT on 8 August 2023, our engineers have began investigating an issue with mail send requests delays for SMTP or API. Customers from Europe may experience delay responses for mail send requests. This does impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.
This incident affected: Mail Sending (API v3, SMTP, API v2).