Package Change Failures for GCP Partner Accounts

Incident Report for SendGrid

Resolved

Between September 14th approx. 4.30 pm PT and September 16th, 8.30 am PT our engineers identified an issue where plan change (upgrade/downgrade) failures occurred for a subset of GCP partner accounts. In addition, activate/deactivate and create requests were also impacted. A fix has been implemented and the system is now functioning as expected. Users can now retry account upgrades/downgrades. Our apologies for any inconvenience this may have caused.

Posted Sep 16, 2021 - 11:42 PDT