API Authentication issues
Incident
Report for SendGrid
Resolved
Our engineers have monitored the fix and confirmed that the API authentication issues have been resolved. All services are now operating normally.
Update
Our team has taken action to mitigate the customer impact, and we continue monitoring the health of our system. We will provide another update tomorrow morning on Friday, March 7th.
Monitoring
Our engineers have taken actions to prevent authentication timeouts and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
Update
Our Engineers are still investigating the issue, but actions have been taken. Impact to customers has been mitigated as of 8:21 AM PST. We will provide another update in two hours or as soon as more information becomes available.
Update
Our Engineers are still investigating the issue, but actions have been taken. Impact to customers has been mitigated as of 8:21 AM PST. We will provide another update in two hours or as soon as more information becomes available.
Update
We are continuing to investigate the issue. We will provide another update in two hours or as soon as more information becomes available.
Update
We are continuing to investigate the issue. We will provide another update in one hour or as soon as more information becomes available.
Update
Our Engineers continue to investigate the issue. We will provide another update in one hour or as soon as more information becomes available.
Investigating
Starting around 7 AM PST on March 6, 2025, our engineers began investigating an issue with sporadic API authentication errors in SendGrid. Users may see 5xx errors/timeouts during the authentication stage of their API calls. As such, the situation might impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available
This incident affected: Mail Sending (API v3) and API.