Delayed Group Unsubscribes

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue with Group Unsubscribes has been resolved. All services are now operating normally at this time.
Posted Jul 29, 2025 - 18:59 PDT

Monitoring

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Posted Jul 29, 2025 - 18:25 PDT

Identified

Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Posted Jul 29, 2025 - 18:06 PDT

Investigating

Starting around 5:30 PM Pacific Time on July 29th, our engineers began investigating an issue with the Group Unsubscribe functionality. Customers may experience delays in recipients being added or removed to their Unsubscribe Groups. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Posted Jul 29, 2025 - 17:39 PDT
This incident affected: API.