Customers unable to create support chat conversations

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue with the Help Center Chats has been resolved. All services are now operating normally at this time.
Posted 30 days ago. Jul 14, 2025 - 13:52 PDT

Monitoring

Starting around 09:58 AM PT, July 14th, our engineers began investigating an issue where some users were unable to create chat conversations over the Help Support Center. Our engineers have implemented a fix and are monitoring system performance.

This doesn't affect Mail Send.

We will provide another update in an hour or as soon as more information becomes available.
Posted 30 days ago. Jul 14, 2025 - 10:56 PDT