Links in emails resulting in 'Site can't be reached' error.
Incident
Report for SendGrid
Resolved
Our engineers have concluded the monitoring status and now all services are back to normal. Links can now be accessed. This incident is officially resolved.
Monitoring
Our engineers have applied a fix and are currently monitoring the results of all services. We'll be monitoring the fix and provide more updates as soon as they become available.
Update
We are continuing to investigate this issue, our engineers are actively looking to understand the root cause and we will be providing updates as soon as they become available.
Investigating
Starting around 3 AM on 22nd November, 2024 our engineers began investigating an issue with clicking SSL click tracked links in emails wherein the recipients are receiving 500 Origin Error. The origin server is not reachable or returns an error.
The issue has only been observed so far for customers using KeyCDN for their SSL click tracking configuration.
Our team is actively working to identify the root cause and will provide updates within the next hour or as new information becomes available.
The issue has only been observed so far for customers using KeyCDN for their SSL click tracking configuration.
Our team is actively working to identify the root cause and will provide updates within the next hour or as new information becomes available.