Delays with 2FA SMS authentication codes from Authy

Incident Report for SendGrid

Resolved

Our team has monitored the fix and confirmed the issue causing the 2FA SMS code delays has been resolved. All services are now operating as expected.

Posted Jul 15, 2022 - 06:52 PDT

Monitoring

Our engineers have identified the issue causing the delays with the 2FA SMS codes and have released a fix. We will continue to monitor the fix to ensure this issue is resolved. We will provide another update within 1 hour.

Posted Jul 15, 2022 - 06:27 PDT

Investigating

Starting around 4:00 AM PST our team began investigating delays with 2FA SMS codes. Customers may experience login issues correlated to 2FA. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 15, 2022 - 05:39 PDT

This incident affected: Website.