Global Statistics Delay

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue with the delays in global statistics has been resolved. All services are now operating without delays at this time.
Posted Nov 30, 2021 - 08:36 PST

Monitoring

The delay in Global Statistics has been mitigated. Engineering will continue to monitor into the morning to ensure system stability.
Posted Nov 29, 2021 - 22:31 PST

Update

Our team is continuing mitigation efforts. We will provide another update as soon as more information becomes available to our team.
Posted Nov 29, 2021 - 17:27 PST

Update

Global Statistics delays are ongoing, and engineers are continuing mitigation efforts. We will provide another update as soon as more information becomes available to our team.
Posted Nov 29, 2021 - 14:45 PST

Update

Due to high mail volume, Global Statistics delays are going to be expected for the next few hours. We will provide another update as soon as more information becomes available to our team.
Posted Nov 29, 2021 - 10:10 PST

Update

We are continuing to work towards a fix in relation to the global statistics delays. We will provide another update within an hour or sooner as more information becomes available to our team.
Posted Nov 29, 2021 - 08:55 PST

Identified

Our engineers have identified the issue related to global statistics delays and are working towards a fix. We will provide another update in the next hour or as soon as more information becomes available.
Posted Nov 29, 2021 - 07:56 PST

Investigating

Starting around 6:30 AM PST on November 29, 2021, our engineers began investigating delays on global statistics. Customers may experience delays in global statistics reflecting in their account. This does not impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.
Posted Nov 29, 2021 - 07:25 PST
This incident affected: Statistics.