Australian Customers presenting unable to get mx info: failed to get IPs from PTR record
Incident
Report for SendGrid
Resolved
Our engineers have monitored the Mail Send behaviour and confirmed the issue related to deferred emails have been resolved. All services are now operating normally at this time.
Monitoring
Our engineers have monitored the behaviour and confirmed that the issue regarding deferred emails have been resolved. All services are now operating normally at this time.
Identified
Our engineering team has identified the issue. The issue was not related to SendGrid infrastructure per Engineer's research, but to an Australian domain registrar. We will provide another update as soon as more information becomes available.
Investigating
Starting around 5:50 PM PT on Thursday 3rd, 2023, our engineers began investigating an issue with SendGrid API, which affected Mail Send for Australian customers. The issue was not related to SendGrid infrastructure per our Engineering Team, but to an Australian domain registrar.
This caused emails to went straight to deferred state. We will provide another update in the next 30 minutes or as soon as more information becomes available.
This caused emails to went straight to deferred state. We will provide another update in the next 30 minutes or as soon as more information becomes available.
This incident affected: Mail Sending (API v3, SMTP).