Email sending "Internal Server Error"

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Posted Jul 21, 2024 - 22:56 PDT

Update

Our engineering team has implemented a fix and is continuing to monitor the issue.
Posted Jul 21, 2024 - 22:06 PDT

Monitoring

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 21, 2024 - 21:10 PDT

Identified

Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 21, 2024 - 21:09 PDT

Investigating

Starting around 8 PM PDT on July 21th, our engineers began investigating an issue with email sending. Users may experience delays in email sends. We will provide another update in 30 minutes or as soon as more information becomes available.
Posted Jul 21, 2024 - 20:51 PDT
This incident affected: Marketing Campaigns (Marketing Campaigns) and Mail Sending (API v3, SMTP).