Delay in Global Stats

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue with the delays in global statistics has been resolved. All services are now operating normally at this time.
Posted Jul 19, 2022 - 17:45 PDT

Monitoring

Our engineers have implemented a fix and are monitoring the delays in global stats. We will provide another update in the next 30 minutes or as soon as more information becomes available.
Posted Jul 19, 2022 - 17:14 PDT

Update

Our engineers have identified the issue with the delay of Global Statistics and are still continuing their work toward a fix. We will provide another update in 2 hours or as soon as more information becomes available. Thank you for your patience as we continue to work towards a resolution of this issue.
Posted Jul 19, 2022 - 16:46 PDT

Update

Our engineers have identified the issue with the delay of Global Statistics and are still continuing their work toward a fix. We will provide another update in 2 hours or as soon as more information becomes available. Thank you for your patience as we continue to work towards a resolution of this issue.
Posted Jul 19, 2022 - 14:46 PDT

Update

Our engineers have identified the issue with the delay of Global Statistics and are still continuing their work toward a fix. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jul 19, 2022 - 12:46 PDT

Update

Our engineers have identified the issue with the delay of Global Statistics and are continuing their work toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 19, 2022 - 11:46 PDT

Identified

Our engineers have identified the issue with the delay of Global Statistics and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 19, 2022 - 10:44 PDT

Update

Our engineers are still investigating an issue with the delay of Global Statistics within the UI and API. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 19, 2022 - 10:09 PDT

Update

Our engineers are still investigating an issue with Global Statistics. Users may continue experiencing a delay retrieving their Global Statistics through the UI and API. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 19, 2022 - 09:09 PDT

Investigating

Starting around 7:52 am PST on July 19, 2022, our engineers began investigating an issue with Global Statistics. Users may experience delay when retrieving their Global Statistics metrics through the UI and API. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 19, 2022 - 08:12 PDT
This incident affected: Statistics.