Customers unable to raise support tickets

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue with the support page and ticket creation has been resolved. All services are now operating normally at this time.

Posted Apr 15, 2026 - 08:49 PDT

Monitoring

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Posted Apr 15, 2026 - 08:28 PDT

Investigating

Starting around 07:30 AM PST on April 15th, 2026, our engineers began investigating an issue with users able to open support tickets. Customers are being redirected to a blank page when trying to open a support ticket, but chat options are still available. This does not impact mail send. We will provide another update in two hours or as soon as more information becomes available.

Posted Apr 15, 2026 - 08:19 PDT

This incident affected: Website.