AWS us-west-2 DNS Health Checks Fired

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

Posted Jul 24, 2026 - 12:31 PDT

Monitoring

At 4:21 PST our engineers have isolated the degraded region and removed it from load balancing and are now mitigated and observing. We will provide another update in an hour or as soon as more information becomes available.

Posted Jul 24, 2026 - 05:09 PDT

Investigating

Starting around 4:09 am PST on Jul/24, our engineers began investigating an issue related to low success rates in the us-west-2 region. Customer shouldn't experience impact. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Posted Jul 24, 2026 - 05:06 PDT

This incident affected: Mail Sending (API v3, SMTP).