Our engineers have monitored the fix and confirmed the issue with Dynamic Templates has been resolved. All services are now operating normally at this time.
Posted Sep 18, 2025 - 18:14 PDT
Update
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Posted Sep 18, 2025 - 18:01 PDT
Monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Posted Sep 18, 2025 - 16:41 PDT
Investigating
Starting around 3:15PM PST on September 18th, our engineers began investigating an issue with Dynamic Templates in the SendGrid UI. Customers may experience incorrect version names/previews and, in some cases, unexpected deletion of template versions. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
