Delayed Processing for SendGrid Account Actions

Incident Report for SendGrid

Update

Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 15, 2026 - 12:33 PDT

Investigating

Starting around 10:09 AM PDT on July 15, 2026, our engineers began investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 15, 2026 - 11:11 PDT