EU Regionalized Email Links Down

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue with Click Tracked links from EU Regionalized Senders has been resolved. All services are now operating normally at this time.
Posted Jun 24, 2026 - 11:54 PDT

Monitoring

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Posted Jun 24, 2026 - 11:19 PDT

Update

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Posted Jun 24, 2026 - 11:15 PDT

Identified

Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jun 24, 2026 - 11:10 PDT

Investigating

Starting around 9:40 AM PST on June 24th 2026, our engineers began investigating an issue with Click Tracked links from EU Regionalized configured senders not working. Users may experience recipients seeing a 'Your connection is not private' when clicking links sent from EU regionalized configured accounts. This does not impact mail send. This does not impact accounts configured for Global sending. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jun 24, 2026 - 11:05 PDT
This incident affected: Mail Sending (API v3, SMTP, API v2).