Our engineers have monitored the fix and confirmed the issue with selected IBM Resellers experiencing mail send issues with API and SMTP due to Sender Verification has been resolved. All services are now operating normally at this time.
Posted Aug 25, 2023 - 06:13 PDT
Monitoring
Our engineers deployed a change to the internal settings for sender verification, selected IBM resellers customers should now be able to send emails via API and SMTP. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 25, 2023 - 05:13 PDT
Update
Our engineers are looking into the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
Posted Aug 25, 2023 - 04:31 PDT
Investigating
Starting around 03:00 AM PDT on 25 August 2023, our engineers have began investigating an issue with mail send requests for SMTP or API. IBM customers may experience issues with mail send requests. This does impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.
Posted Aug 25, 2023 - 04:01 PDT
This incident affected: Mail Sending (API v3, SMTP).
