Mail Send Issues

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue with delayed messages has been resolved. All services are now operating normally at this time.
Posted May 16, 2024 - 18:28 PDT

Monitoring

Our engineers have implemented a fix for all delayed messages and they have been now delivered , we are still monitoring system performance. We will provide another update as soon as more information becomes available.
Posted May 16, 2024 - 18:13 PDT

Investigating

Starting around 4:30 PM - 4:45 PM PST on May 16,2024, our engineers began investigating an issue with mail queue building up some mail sends on this timeframe. Users may experience mail getting stuck. We will provide another update in 1hr or as soon as more information becomes available.
Posted May 16, 2024 - 17:39 PDT
This incident affected: Mail Sending (API v3, SMTP, API v2).
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