Service Disruption - Sender Verification Incorrectly Required for Subset of Resellers

Incident Report for SendGrid

Resolved

We've continued to monitor our systems after implementing the fix and have confirmed that customer impact has been remediated. We thank you for your patience and offer our sincerest apologies for the inconvenience.
Posted 5 years ago. Dec 11, 2020 - 10:45 PST

Monitoring

Customer impact should be mitigated and mail should no longer be blocked. We will continue to monitor system performance and will update again in an hour, or less if more information becomes available.
Posted 5 years ago. Dec 11, 2020 - 10:26 PST

Identified

Our engineers have identified the cause of the issue and are working to implement a fix. We will provide updates in an hour, or less if more information becomes available. We apologize for any inconvenience this may cause.
Posted 5 years ago. Dec 11, 2020 - 09:11 PST

Investigating

Our engineers are currently investigating an issue where a subset of reseller customers are incorrectly required to verify their sending domain before sending mail. We will provide updates in an hour, or less if more information becomes available. We apologize for any inconvenience this may cause.
Posted 5 years ago. Dec 11, 2020 - 08:16 PST
This incident affected: Mail Sending (API v3, SMTP, API v2).